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Jacky Jones Ford of Sweetwater

(802 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:00am–6:00pm 8:00am–6:00pm
Tuesday 8:00am–6:00pm 8:00am–6:00pm
Wednesday 8:00am–6:00pm 8:00am–6:00pm
Thursday 8:00am–6:00pm 8:00am–6:00pm
Friday 8:00am–6:00pm 8:00am–6:00pm
Saturday 8:00am–5:00pm Closed
Sunday Closed Closed
2023 state dealer award
View 3 awards
2023 state dealer award
2024 consumer dealer award 2023 consumer dealer award
New (423) 536-6070 (423) 536-6070
Used (423) 536-6071 (423) 536-6071
Service (423) 271-3509 (423) 271-3509

Reviews

(802 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jacky Jones Ford of Sweetwater from DealerRater.

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Hreat experience with Jacky Jones.

Hreat experience with Jacky Jones. Mandi specifically gave excellent support before, during, and after the sell.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

We appreciate the kind words and are glad our team provided great service. Thank you for choosing Jacky Jones Ford of Sweetwater.

Jacky Jones has always been the dealer that we trust with

Jacky Jones has always been the dealer that we trust with our vehicles. I’m very pleased with the service that I received. BART made sure I got my car back for my trip. Caleb provided a beautiful loaner car for me to drive while my car was in the shop being serviced. Good job as always!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your continued trust in us at Jacky Jones Ford of Sweetwater. We're glad our team could assist with a loaner car and ensure your vehicle was ready for your trip.

Stopped by Jacky Jones Ford to look at the new Bronco.

Stopped by Jacky Jones Ford to look at the new Bronco. Salesperson was Mandi. Very nice, very professional, no pressure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I always shop at Jacky Jones that the greatest people to

I always shop at Jacky Jones that the greatest people to do business with you could not find a better person than Lori Boles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience at Jacky Jones Ford of Sweetwater. Our team takes pride in ensuring a great service for customers like you.

Great experience as an out of state Ford 150 owner.

Great experience as an out of state Ford 150 owner. Scheduled on the spot and very thorough and timely maintenance to get me back on the road. Awesome expert care and knowledge. I wish the dealership was in my home town!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're glad to hear that you had a positive experience with our team! Providing thorough and timely maintenance is important to us at Jacky Jones Ford of Sweetwater. Safe travels, and take care!

Ordered a new Bronco through them and I am glad I did.

Ordered a new Bronco through them and I am glad I did. Mandy Devine kept in touch the whole way through the process and made for a great buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

We're really pleased that the new Bronco purchase with our team was a great experience for you. We appreciate your kind words and look forward to serving you again at Jacky Jones Ford of Sweetwater.

Awesome dealership hands down Mandy helped us pick o it

Awesome dealership hands down Mandy helped us pick o it two vehicles for my father and myself we are shocked by their honestly and great service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear about your positive experience with our team at Jacky Jones Ford of Sweetwater. Enjoy the new vehicles.

Great service great people always would not go anywhere

Great service great people always would not go anywhere else. Very comfortable, and calm, waiting for your car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for choosing Jacky Jones Ford of Sweetwater. We're pleased you found everything to your satisfaction.

Very good experience !

Very good experience ! This dealership really went the xtra mile ! And Mandy Devine is the best salesperson we have ever dealt with. She is dedicated , works diligently to satisfy the client.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're thankful for your feedback and recognizing our team at Jacky Jones Ford of Sweetwater. We appreciate your kind words, and it's great to see that you had a positive experience with our services.

Caleb was very efficient.

Caleb was very efficient. He came to our home and made the recall repairs to our car. He arrived on time and was polite and able to make the repairs quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words. We're glad our team was able to assist you efficiently with the recall repairs. Wishing you safe travels from all of us at Jacky Jones Ford of Sweetwater.