Team Chevrolet of Goldsboro

We have purchased numerous cars from CCOG. The sales staff are very friendly and not pushy. Craig has worked with us on all of purchases and made the experience pleasurable. The maintenance personnel have always taken care of our vehicles professionally and courteously. Their body shop is best in the industry.

Have rented a car fro her the past 4 times I needed a rental very friendly staff great prices always better priced then enterprise always ofer u a beverage think I will stick with cog very satisfied each time

While buying a car is a stressful experience in the best of circumstances, at CCOG, it has been a much better experience than at most other dealers I have shopped. Our last purchase was probably the 5th or 6th vehicle we have purchased from them. We have dealt with Craig and have had a very good experience each time. The finance people take the time to explain everything without pressure to do any extra stuff. We have had dealings with almost every oth er dealer in town and I can say our first stop (and probably last) will be CCOG for our vehicle needs.

I would recommend CCOG for a car purchase and for service. I purchased a new car in 2005 and all I had to do was tell the salesman what I was looking for and he made it happen. I have been going to them for all my service needs, oil change, mileage service needs and even for just a light bulb. Every time I arrive I am met at my car with a smile by a helpful service assistant and treated like a star. My needs are met in a reasonable time frame while I waited in their customer lounge. If for any reason my service will take a little longer than planned, I'm given an update and offered assistance if I need anything while waiting. I would not even consider going anywhere else and if the time comes when I require a new car I will certainly be going right back to them.

From the time we stepped on the lot, we felt welcome and not pressured. Our salesperson Mike was very helpful, and followed up with us to see if we had any questions. Very easy process for financing, and CCOG had the best pricing in the local area for what we were looking for.

1. I brought my Suburban in for an oil change and as Mike was taking it back, I asked if he could adjust my parking brake because it wasn't holding, he explained that there wasn't anything to adjust. 2. After the service was performed, Mike informed me that he would need to remove the wheels and discs to diagnose the parking brake issue. Since it was late in the day, I made an appointment to have it looked at. 3. When I brought it in for my appointment, Mike investigated the issue and explained that the shoes were worn out. The brake pads and parking brake shoes were both replaced but didn't fix the issue. He then explained that the rotors were worn out, which were replaced. Once again it didn't fix the parking brake. He went on to explain that the parking brake cable was stretched out and the parking brake lever was not pulling the cable properly. The lever and cable have now been replaced. 4. After all this had been accomplished, Mike explained to me that he had to adjust the parking brake shoes to get them to hold. 5. I was contacted a week later by customer service from the dealership and I explained to her that after all this work, within the week, my parking brake was no longer holding and that I had lost faith in Mike as a mechanic. She told me that since he was the head mechanic that I would be contacted by his supervisor. Paul Benton, Mike's supervisor contacted and left me a voice message. I returned his call and was told that Mr. Benton was not available, so I left him a message with my name and number. To date I have not heard back from him or the dealership. -My biggest concerns are: Mike told me from the beginning that the parking brake did not have any adjustment, but in the end, he "adjusted" them in order to get them to hold. I?m now back at square one with a parking brake that doesn't hold my vehicle.

I earlier wrote a negative review of my experience at the service dept. (Service) . I was immediately called by not only the dealer, but Express Car Rental with apologies and asking how to fix this problem. I have to say, I was highly impressed with both companies being willing to go out of their way to rectify a negative experience. This is why I was compelled to place a positive review also to show them that I appreciate when a company tries hard to keep customers. I couldn't find a way to just add on to the original review. So thank you both for caring.

Arrived for warranty work, so needed a rental car. They use a rental company called Express Car Rental which is in their service dept. This car rental company doesn't have the traditional "walk away" insurance to purchase, only a 20.00 plan which is still a 250.00 deductible if any damage on return. I inquired to the Service manager about this, who flatly stated "we have nothing to do with them" and walked away. I was left speechless after the Car rental clerk also said" Well you don't have to rent a car from me". What else am I going to do at the time as my car needed repair for a defect. So, I drove minimally with this rented car, unable to have peace of mind that damage incurred in a parking lot at the store ,etc. would cost me 250.00. I realize that someone could hypothetically dent my car also, but with my car, I could decide or not to pay the deductible, you get my point. Also was told that this repair would take 2 to 2 1/2 hours and it took over 6 hours. I plan on finding another Chevrolet dealer next time. Would not recommend this dealer.

Josh and Marti were both professionals and provided an easy and great experience. Prices were very fair and reasonable. Best car dealership experience I have had

Purchased a new car today. I had purchased my previous car here at CCOG back in 2007. I was so pleased with that purchase that I said I would purchase my next vehicle from here. That's what I did today. Again I received great service from everyone I worked with. They all went out of their way to make sure I was happy with my purchase. Andrew and Tim especially. I love my new car. When I get another car I will come here again to buy it.