Reviews
Worst experience in 17 years (tried to buy 18’ Denali)
Salesman was great... sales manager Derrick was absurd. He set the tone right out of the gates. Was trying to buy a 2018 Denali. They had one listed Sunday but it wasn’t on the lot. Internet said “VERY CLEAN”. I took work off today to buy... it shows up about 11am.. filthy, rust everywhere, rims all scratched...this was a 2017 Denali btw....so I went to buy the 18’... I mentioned I want to bring my business local but his price was a little high. I asked if we could get online and do some comparatives so we could find a common ground. He said no and asked why I was at the dealership if I have a better offer somewhere else. I mentioned again I want to buy local. He would not even take the time to work a deal. I don’t mind them making some money, I don’t care if they make a few thousand. But to just blatantly tell me pretty much to leave was unbelievable. Yes, this is accurate info. Much more detail if you want. And yes, word does travel fast and I will never refer another person to your dealership. Wow... just wow.... just responded to your message below with an automated “billion motors cannot take your call”. My salesman was Nate Thompson. Sales manager Derick Robinson.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Douglas Dykstra
Very good contact with original phone conversation to schedule vehicle to be repaired. Service manager very helpful and knowledgeable. to date the repair seems to be working.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Douglas, Our Sioux Falls GMC service department is known for it's experience at repairs, along with great customer service! We are glad that you left us a review about your experience with us and our service department, and glad that we were able to help! Thank you for your business, we appreciate it!
Smooth service appointment
We got to dealer a little early and they worked us right in. Called us when it was finished. Very smooth from making appt to picking up vehicle. Service rep walked us to cashier at checkout and all were very cordial and helpful. Very pleasant experience. Highly recommend!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Darrel, Thank you for your comments, we are always striving to make each visit a great one! Our service department does a great job, they communicate and estimate prices very well. Our pricing is very competitive, and the service techs are excellent and factory trained. Thank you for your business, we appreciate you stopping in at Billion GMC Buick of Sioux Falls!
Friendly quick service.
We were in need of getting one of our work trucks back on the road. My guy pulled the truck in. Immediately Billions got it in for us. The repair was completed in a matter of hours. Top notch service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
New car at billion
We bought 2 cars and will buy another, we were treated respectfully and professionally.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cindy, Thank you for your review and comments with regards to our Sioux Falls Buick GMC. We appreciate you taking the time to let us know how we are doing, and are pleased that we met with your expectations! We do the best job possible to get the best trade in value, as well as a super great deal on the vehicle you are interested in owning. Our Billion dealerships have a large selection so you have the most choices for your preferences and budget. Thank you for your business, buying two cars is great, and we want to treat all our customers with the same care and consideration as anyone. Congratulations on your new vehicles, and thank you for choosing us!
Retired CEO
Professional and timely. Comfortable waiting area. Competively priced
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know!
WHAT DO I THINK OF CAR DEALER ( A )
I am not one to do reviews. I seen the car we wanted and told our sales man and he got the ball rolling and we drove the car home. Its like 1 2 3 and that was it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Betty, Thank you for taking the time to do a car dealer review, doesn't sound like your kind of thing, but we do appreciate the feedback! Fantastic that you found the vehicle you were looking for, and we made it work as you saw it 1-2-3 and the vehicle was ready for you to take home. We do try and have this experience made for everyone, as buying a vehicle should be easy and at the same time, be a super great deal! Our business is to provide a large selection for the buyer to choose from, and have some of the best pricing because we know people are shopping for a great buy on-line all the time. Thank you for your business, we appreciate it and are glad you chose Billion Buick GMC of Sioux Falls! Congratulations on your new vehicle, we hope you enjoy driving it for many years!
Awesome Experience!
My sales person was awesome, he knew the product well and was very professional and easy to work with throughout the negotiation process!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Scott, We are glad to hear about your experience with us, as our sales team is, in our opinion, professional and customer focused. We are always striving to make the buying process as easy and comfortable to the consumer as possible. This entails transparency, openness, and choices that you, the consumer can make. Our Billion Buick GMC has a lot of vehicles to select from, with some of the most aggressive pricing in the area. We are glad you chose Billion Buick/GMC, and we appreciate your business!
Synthetic oil change
Service was fast, friendly, and competitively priced. Good value.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your comments with regards to your recent oil change at our Sioux Falls GMC Buick location. We thank you for your visit, and appreciate your business!
Service stop
Visited the dealer for an oil change. Service was quick and the waiting room was comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Nick, Thanks for your review and recommendation, we appreciate your comments with regard to your recent visit with us. Thanks for stopping in at Billion Buick GMC, we thank you for your business!