Bridgewater KIA

From Riley HorsheHorsch to Fernando in the service department we were treated with nothing but respect. They are very professional and courteous and Fernando keeps you updated with the service updates

Service department is accommodating, helpful, and respectful. I always feel they will take care of any problem or concern efficiently and timely.

Worst sales people and don't care attitude. Their sales team makes you wait for hours. They will show you a lot of attitude. If you want to test your patience you go there and see how cool you are when everyone ignores

UPDATE: After my initial review and direct escalation regarding pre-existing wheel damage on my vehicle, the General Manager stepped in to resolve the situation. ​While the initial communication and follow-up during the post-sale process were frustrating, management took full accountability once made aware of the issue. They authorized the reimbursement for the local wheel repair and replacement, resolving the matter quickly and professionally. ​I appreciate the management team taking ownership and ensuring a fair resolution in the end. _________________________________ We purchased a 2024 BMW X7 from Bridgewater Kia after doing quite a bit of research and choosing this dealership in part because of its reputation and reviews. We were also willing to make the 5-hour drive because we felt we were buying from a reputable dealer. Shortly after arriving and inspecting the vehicle, we discovered undisclosed damage to the front end, a significant dent/crease. We brought this to the dealership’s attention and I do want to acknowledge that the dealership did work with us on a slight price adjustment because we were already there after making the 5-hour drive. During our test drive, there was a noticeable vibration/shake throughout the drive. We specifically brought this to the salesperson’s attention while on the test drive. We were told it was most likely the tires because the vehicle had been sitting, and we were reassured that it was nothing to be concerned about because the vehicle had gone through a thorough inspection process. The vibration was still present after driving the vehicle home. After having the vehicle inspected locally, we learned that the driver’s front rim was severely bent and the driver’s rear rim was moderately bent. In addition, a crack was discovered in one of the rims. We are now facing $2,000+ in repairs and replacement costs, including repairing the bent rim and completely replacing the cracked rim, which we were told is not repairable and a safety issue. We contacted the dealership and gave them multiple opportunities to work with us on a reasonable resolution. We were ultimately told they could repair the wheels if we brought the vehicle back to New Jersey. Being asked to make another 10-hour round trip for an issue that was already present when we purchased the vehicle was not a realistic solution. I would have expected this dealership to take reasonable ownership when a significant safety-related issue was discovered immediately after purchase, particularly when the vibration had been specifically brought to their attention during the test drive.

⭐️⭐️⭐️⭐️⭐️ Unmatched Professionalism and Service – Ended Up Buying Two! As a retired Veteran, I know what a well-organized, disciplined unit looks like, and this dealership operates exactly like one. From the moment I walked in, their operation was locked in. There was absolutely no guesswork, no typical dealership games, and no wasted time. They were completely direct, straight to the point, and incredibly transparent throughout the entire process. What impressed me most was their unwavering willingness to make things work for the customer. They went above and beyond to accommodate my needs and find the right solutions. The level of service and respect I received was so outstanding that I completely changed my original plan. Instead of driving home in just one KIA SUV, I was so confident in this team and their vehicles that I purchased two: the Sportage and the Seltos. If you want a car-buying experience that is highly efficient, respectful, and entirely focused on getting you the best result, this is the place to go. They have earned my highest recommendation. US Army Soldier For Life ! HOOAH!

Taylor goes over and above to assist every customer. He helped me with any questions I had about my Telluride for the past 6 yrs. Now that I have a new Sorento, I know I will receive that same top notch care!

Bridgewater sales and service are the best! Bought our Sorento new in 2017. Just hit 98k miles and our engine needed new piston rings. Thank goodness for KIA’s 10 year/100k mile powertrain warranty. Bridgewater KIA contacted KIA corporate on our behalf to work out the warranty claim. Bridgewater KIA told us it would take 2 weeks to get a new engine and their timeline was spot on. They had a loaner for us when we dropped off our Sorento. The work was supposed to take up to a week but they were able to get the job done in 36 hours. Thank you to Johncarlo and Taylor in the service department. They are extremely professional and helpful. I’d buy another KIA from Bridgewater KIA in a heartbeat.

Outstanding service and professionalism through out the entire car buying process I highly recommend this dealership.

The Sales and Service Departments are wonderful to work with. Both are very professional and customer friendly.

The only dealership I use first servicing my car for 6 years. No complaints. Always fast and professional service.