Reviews
Everything went fantastic.
Everything went fantastic. Thank you for the quick diagnostic and repair. Will be sure to spread the word.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful feedback, Astiles! We're thrilled to hear that everything went fantastic with your diagnostic and repair at Phillips Buick GMC. Your willingness to spread the word means a lot to us. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC
The service department did a good job on repairing my
The service department did a good job on repairing my transmission cooler and making sure it was taken care of through my warranty. The lube station was very thorough in regards to my oil change and service point inspection.. I would recommend GMCservice to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're delighted to hear that our service department took great care of your transmission cooler and that you were satisfied with the thorough oil change and inspection. Your recommendation means a lot to us! Our team looks forward to serving you again at Phillips Buick GMC. Sincerely, the Team at Phillips Buick GMC
Wonderful experience.
Wonderful experience. Everything was fast and went smoothly. So glad they continued to help us a little after hours since we showed up later in the day. My dad and I left with a car and the biggest smiles on our faces!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Angela! Our team is glad to hear that you and your dad had a fast and smooth experience at Phillips Buick GMC. It's great to know that our team was able to assist you even after hours and that you left with a new car and big smiles! We appreciate your business and look forward to seeing you again soon. Enjoy your new ride! Sincerely, the Team at Phillips Buick GMC
2024 Denali pickup with a sunroof leak that they have
2024 Denali pickup with a sunroof leak that they have find and fix numerous times with no success They have gone as far as to replace the sunroof assembly and called in an expert on water leaks and could not find out where the water is getting in. It’s staining the headliner and spotting the passenger seat I need help to resolve the issue before it ruins a expensive truck
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand your concerns regarding the ongoing issue with your 2024 GMC Sierra 1500 Denali pickup and appreciate you bringing this to our attention. Please reach out to us directly at Phillips Buick GMC so we can discuss your situation in more detail and work towards a positive outcome. Your satisfaction is our priority, and we want to ensure your truck is in perfect condition. Thank you for your feedback, and we look forward to assisting you. Sincerely, the Team at Phillips Buick GMC
Returned this morning (Monday) to Phillips with the same issue of water leaking inside the cab. After Sunday nights heavy rain this is when the leak occurs. Your service manager ask me to leave the truck so they can try again to find the problem. This is the fifth time for the same issue. I need help to resolve this problem Paul Hansen
Oil change caused leaking oil.
Oil change caused leaking oil. Had to return to get it fixed. Audio amp were placed and only 1 speaker working. Had to return to get it fixed.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for letting us know how things went, Jack. We understand your concerns about the service outcomes for both the oil change and audio system installation. At Phillips Buick GMC, our goal is to ensure that all service work is completed professionally, and your feedback helps us gain insight into how customers experience our service. Please don’t hesitate to contact us if you’d like to talk about your experience further. Your trust matters to us. Sincerely, the Team at Phillips Buick GMC
Service and staff were friendly and efficient.
Service and staff were friendly and efficient. Technicians diagnosed the problem promptly and fixed it. The Buick is running well now as before.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our friendly and efficient staff at Phillips Buick GMC. It's great to know that our technicians were able to diagnose and fix the problem with your Buick promptly. We appreciate your feedback and look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC
My AC was not working properly, so I took it to them for
My AC was not working properly, so I took it to them for repair. I told the service guy I wanted it fixed a d he quoted me $4500.00. I said ok, but I expect it to work like new. I got the car back after they had it 4 weeks, has to pay my bill prior to getting the car, and the AC worked worse than when it went in. The service guy said to bring it back, and we will fix it. It still does not work properly. And I am xxxxed out of the money
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We understand your concerns regarding the repair of your vehicle’s AC and the challenges you’ve faced during the process. At Phillips Buick GMC, we aim to provide thorough vehicle assessments and accurate service information, and your feedback helps us better understand our customers’ experiences. If you’d like to share more details about your visit, please don’t hesitate to reach out. Your concerns are taken seriously. Sincerely, the Team at Phillips Buick GMC
Very helpful Zak goes out of his way to get u taken care
Very helpful Zak goes out of his way to get u taken care of as soon as possible
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Mike! We truly appreciate your recognition of Zak’s efforts to ensure you received excellent service at Phillips Buick GMC. We’re glad to hear that you had a positive experience, and we look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC
Daniel was so very nice to deal with.
Daniel was so very nice to deal with. He even came to my home to let me test drive the car we had seen online!! The day of purchase was handled with ease as well. He showed and explained the many features of this car. Most importantly… he offered for me to stop in any time with further questions that naturally occur after you’ve had time to explore and drive your new car! I’m very pleased with my car and the customer service I received.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, and we appreciate your wonderful feedback! We're thrilled to hear that Daniel provided you with such a positive experience at Phillips Buick GMC, especially with the home test drive and the thorough explanation of your new car's features. Your satisfaction is our priority, and we’re glad to know you're pleased with both your vehicle and the service. We look forward to seeing you again if you have any further questions or need assistance! Enjoy your new car! Sincerely, the Team at Phillips Buick GMC
Great service and attention to the customer.
Great service and attention to the customer. However, we were at the service center for 3 hours to change a rear signal bulb.
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- Buying process —
- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! Our team is delighted to hear you received great service and attention at Phillips Buick GMC. We appreciate your patience during your visit to our service center and understand that a 3-hour wait for a simple task can be frustrating. Your experience is important to us, and we always strive to improve our service times. Please feel free to reach out to us directly if you have any further concerns or suggestions. Hoping to have the opportunity to provide an even better experience in the future. Sincerely, the Team at Phillips Buick GMC