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(124 reviews)

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Identified the source of the unknown engine noise and

Identified the source of the unknown engine noise and replaced the worn original alternator. They completed the replacement along with an oil change in less than six hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your feedback! I'm glad to hear that we were able to identify the source of the engine noise and replace your alternator efficiently along with the oil change. At Pitre Buick GMC, I strive to provide timely and quality service. If you have any further questions or concerns, please feel free to reach out to me. I look forward to seeing you again! Andrew Kuehn, akuehn@pitrebuickgmc.com, 505-898-1333

The sales staff made our buying experience enjoyable.

The sales staff made our buying experience enjoyable. Kudos to John and Issac our sales consultants they're professional and conscience of our needs. They're are a great team to have when you're purchasing your next vehicle I would highly recommend them to my family, friends, and neighbors.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Consumer response

KUDOS to John and Issac our sales consultants they're professional and listen to ours needs. They're are a great team to have and work patiently to achieving our goals. I would highly recommend them to family, friends and friends. I give them 5 stars rating ☆☆☆☆☆. God bless Robert

Patient Caring Honest Home Family Friendly Professional

Patient Caring Honest Home Family Friendly Professional Fast Flexible Understanding Unique Great Anchor/Rock Awesome 💞

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Consumer response

From the time I got my first brand new car at Pitre when I was younger to now the service and people there have always been so helpful and professional. THANK YOU for always going out of your way to help me and all that enter your doors.

3rd vehicle we bought from Pitre and every time has been

3rd vehicle we bought from Pitre and every time has been great. Isaac and Donna and the rest of the employees were awesome and we will be using them again in the future!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for choosing Pitre Buick GMC for the third time! I am delighted to hear that Isaac, Donna, and the rest of our team provided you with awesome service. I look forward to working with you again in the future! Tavio Borba, General Sales Manager, 505-898-1333

I have always been satisfied with Pitre Buick GMC All

I have always been satisfied with Pitre Buick GMC All the personnel there are very courteous. I am a returning customer of Pitre. I have purchased several pickups there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you, Richard, for your continued loyalty and kind words regarding your experience with Pitre Buick GMC. I am thrilled to hear that our team's courteous service has left a positive impression on you. I appreciate your trust and business, and I look forward to assisting you with any future vehicle needs. Tavio Borba, General Sales Manager, 505-898-1333

Consumer response

I am very satisfied with my new 2024 GMC Sierra SLT X—31 4 Wheel Drive.

I went to see if I could trade in my vehicle and get a

I went to see if I could trade in my vehicle and get a new one. One of the sales manager (Baldiva) brought to me a document that had numbers on it. Information about my trade value and stuff and what they were willing to do. I didn't understand about half of the stuff that was on there, so I asked. He took me outside and showed me the sticker on the vehicle window, which I still didn't know. I was asking why questions and his attitude changed. I guessed I asked too many why questions, Idk. He went from informative to blunt. I didn't like his attitude anymore and I left promptly disappointed. I got a call from my sales person later to apologize, I think that's what it was. My sales person and the sales manager were not the same person, just to clarify. My son and I bought a vehicle from here earlier in the month, the experience was far superior in service we got than what I got today. They lost a customer yesterday!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Great experience!

Great experience! Great service from start to finish. Also helped set up military discount .Staff has been helpful even after the sale👍🏼

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

It is wonderful to hear that our team was able to provide you with a great experience! We appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Andrew Kuehn, akuehn@pitrebuickgmc.com, 505-898-1333

In a time where some buyers are dreading going to a

In a time where some buyers are dreading going to a dealership given "inflation and MSRP creep," one gets pleasently surprised with a top-notch, best experience in buying a 2024 new vehicle. I am 61, and Pitre has been the best experience yet. I would buy there again! For starters, the general sales manager options-out vehicles in a unique way improving the "value proposition" on a new pickup truck. Kudos to Tavio B! Their website allows you to calculate different buying/leasing strategies. Sales staff was transparent and did not try to up-sell me and arriving at a sale price was hassle free. Montee, Cel, and Derrick made all the incentives work... and the first document presented for me to sign was a Vanity plate application for the new GMC Sierra truck. Way to go!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with our team was so positive. We do our best to make sure all of our customers leave with the right vehicle and I am glad that you're enjoying yours. I look forward to seeing you again. Tavio Borba, General Sales Manager, 505-898-1333

Friendly and very helpful, best experience I had buying a

Friendly and very helpful, best experience I had buying a new truck. They took the time to work with me and got me everything I needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Tavio Borba, General Sales Manager, 505-898-1333

I searched for the exact vehicle I wanted on GMC First -

I searched for the exact vehicle I wanted on GMC First - the dealership information on the GMC official website is out of date for Pitre. he sales team is still doing non-negotiable dealer add-ons to the tune of $3000. I called and said I would like to buy a vehicle but had no interest in buying it with paint and leather protection I would never use, car washes that would inconvenient to access and or prepaying $900 for a replacement key valued up to $800. The salesperson stated these were non-negotiable. Looks like I will be buying ANOTHER 67k+ vehicle in Texas!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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