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(183 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cadillac Of Greenwich from DealerRater.

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Cadillac XT5 Service

Very accommodating and a great service experience every visit. Thank you. Chris Numme XT5 Cadillac owner ,would recommend to anyone who needs service on their Cadillac

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Quick Easy Painless

Was looking at used Jeeps online on Sunday and sent an inquiry, Ron Douglas called Monday morning and answered all my questions, then got credit approval and we pretty much finalized everything before noon. The asking price was fair to begin with so this was a painless, no haggle and easy decision. The next morning I drove 2 hours to CT, test drove the Jeep and was home in PA with my new Jeep in time for lunch. I’m very pleased with the Jeep and the short and painless purchase process. Ron answered my questions quickly and it was obvious he knew the car and was well prepared before we spoke. In fact, Ron knew more about Jeeps then salesman I’ve spoken to at actual Jeep dealers. Both Ron and Rich Hanlon (who helped finalize the sale) were a pleasure to work with. Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Mrs Silvana Cocomello

Mike and the staff are great when you go their they welcome you and also have a loaner car when needed also they do a great job cleaning the car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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GREAT SERVICE

GREAT SERVICE AND STAFF ALL AROUND. I DEALT WITH SARINA AT THE DESK EASY AND EFFICIENT. THE DEALERSHIP IS CLEAN AND ORGANIZED NICE LOUNGE TO WAIT IN

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I’ve purchased 3 or 4 Escalades from Cadillac of...

I’ve purchased 3 or 4 Escalades from Cadillac of Greenwich over the past 10+ years. The buying process has always been easy which is why I’m a return buyer. This review is for their service department. Nothing but good things to say about the service department. The staff here is Professional, courteous and a pleasure to deal with. From setting up loaner vehicles to picking up and dropping g off my Escalade and notifying me of anything out of the ordinary when it’s left there for service so I am aware of what is going on and making a decision of what to do. Bottom line is I would and have recommended Cadillac of Greenwich to anyone who has asked based on my experience with the sales team and the service team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Service was excellent and very easy. I had no issues at...

Service was excellent and very easy. I had no issues at all and was very pleased with how easy they made it to complete my service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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BEST SERVICE DEPT IN THE AREA !

THIS IS THE BEST SERVICE DEPT IN THE AREA, BY FAR !! THE STAFF HERE IS GREAT, THE SERVICE TECHS KNOW THEIR STUFF AND DO A GREAT, FAST AND NEAT JOB !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Best dealership ever

Great staff. Great manager. Awesome owner. The manager Tracey , is one of the best most professional managers of a dealership that I’ve experienced. No pressure no hidden cost and straight up good deals. Love my Super Cruise !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My best car buying experience ever in and out within 3...

My best car buying experience ever in and out within 3 hours. Rondell and his team efficient and very accommodating. Sales room very comfortable. Recommend highly this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Service

Leases a Cadillac XT5 recently. Excellent service and fair pricing of the vehicle drew me to this dealer. Recently followed up with our first service. Loaner car was ready for me, the process was quick and easy and the staff was very cordial and professional. Very happy I leased the car from this dealership. Excellent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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