Larry Stovesand Buick GMC

4.1 out of 5 4.1

Reviews

4.1 out of 5 4.1
41 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    February 15, 2020

    We had some non-OEM transmission cooler lines blow off our GMC Yukon on a Saturday late afternoon. We were 30 miles north of Paducah heading from St. Louis,... MO to Atlanta. Chad in the service department had to order the parts from out of state and they did not come in until midday on Monday. By 6:00 pm on Monday Chad has us back on the road again. Great service!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi there, thank you for taking the time to leave a review for us at Larry Stovesand Buick GMC. We're happy we could meet your expectations! We're look...ing forward to your next visit with us!

  • 5.0 out of 5
    February 17, 2019

    I just bought my car here and the service was What ultimately made my decision. I actually had my heart set on a different make and model at another lot... but these people actually wanted my business and were not pushy to get it. The finance manager was amazing! I never felt pressured or bullied. Most enjoyable car buying experience I have ever had.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the review! We're happy to hear that you are satisfied with the service we provided. Have a nice day!

  • January 22, 2015

    Tiffany Ashley was great at working with what my family and I wanted. She went out of her way to ensure that we got the price that we wanted. We are not... even from Kentucky but they made us feel like family, This dealership is very professional and the staff goes above and beyond to ensure that you drive away with the vehicle that you want. If you are in the area and need a car stop by, you will not be disappointed

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    December 16, 2018

    Was in the market for a newer car at the time and was showed vehicles I didn’t like, or knew I could not afford! They showed this ugly Pontiac Grand Prix... and the selling point was it’s sunroof! Then they proceeded to tell me well this is the only thing we can get you in at all! Had 3k down plus a trade in and got stuck with a crappy car for 3 years that nickel and dimed me to death!!! Will never buy a new or a used vehicle from this place!! THEY ARE HORRIBLE!! It’s time for Larry to sell the business cause it’s obvious he don’t care about treating customers good at all and only cares about how much they can screw someone

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Sorry you are having problems, please call us so we can discuss the situation 270-442-2700

  • 1.0 out of 5
    July 14, 2018

    Warning if you are thinking about adding Auto Butler to your purchase at this or any dealership. DONT DO IT, PASS ON IT! I’m being told the complete... opposite now from what I was sold at the time of purchase. You can’t cancel this add on, it doesn’t protect your vehicle from the first and main thing the contract states. Contract reads sap and bird droppings will be taking off , plan as day it reads. Not so!! In fact it should read will not take off . I bought in good faith the $2400.00 package, twice a year service. I pointed out one time that the sap had not been taking off my vehicle after a bi yearly treatment. A major run around then proceeded as I was passed back an forth from employee to employee. Big inconvenience to bring my vehicle back to dealership and left with no vehicle to drive for 36 hours. No one could answer any questions, no one .I was told a representative from Auto Butler would have to tell the dealership what to do about getting sap off the vehicle. Sap is the first and main thing Auto Butler is supposed to protect your vehicle from? I’m now waiting to hear what the Auto Butler repersentive plans to do? You can cancel at any time is what I was told when I purchased this add one service but now I’m being told the complete opposite of what I was sold. Think twice before you buy.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are sorry to hear that you've experienced troubles after purchase. We do offer our customers different products such as Extended Service Contracts ...and Tire & Wheel Warranties that are transferable and have the ability to cancel. Auto Butler is a great option for keeping a vehicle looking new, but is not available to transfer/cancel. It does only cost $699 for five years though. It sounds like a few different products were purchased equaling the $2400 you mentioned and we'd be happy to go over this all with you. We want you to be happy and if there's anything we can do to fix this, we want to. We value you as a customer.

  • 1.0 out of 5
    December 17, 2017

    The Toyota Avalon that I drove was a very poor car. They advertised it as a great deal but the only thing about it that was great was that it was in GREAT... NEED OF REPAIRS! You can’t open the door that the radio is behind, you can’t adjust the steering wheel, it shakes as you drive it, and last but certainly not least, there is something burning under the hood!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a posi...tive one. We'd love the opportunity to show you some of our other vehicles next time your in the market & help find the perfect one for you.

  • 5.0 out of 5
    December 5, 2017

    I got a super good deal and I got the exact truck that I wanted. The salesman was awesome to deal with, not pushy, he simply helped me find what I was... wanting to buy and accommodated my buying experience. Buying a new vehicle is easier than I thought. I love my new GMC 4x4 Truck. Thanks for everything..

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 26, 2017

    I called from work when my vehicle developed a battery issue without warning. The service department was very accomodating, and told me to come right over... after work. They resolved my issue very fast and I am completely satisfied, and very impressed with the service I received. Kudos to Larry Stovesand Buick GMC!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 19, 2017

    Friendly and great service! They care about their customers and work hard to make sure you are satisfied!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    July 17, 2017

    We always receive excellent service from service department and Chad is always helpful This is our second Buick from there and will return again when... looking for a new car. Our Butler treatment is always done with excellent care. All departments in this dealership are top notch in our experience.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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