Dave Arbogast Buick GMC

Yesterday my husband left a 5* review for this business but I must also add a 1* review for the reasons below. Both are trueas they relate to two different product categories and may also involve different personnel. We had bought a 5th wheel from them but needed a towing hitch installed in our truck - this post is about buying that hitch. They installed a hitch without givingus options on the brands they carry and which does not meet our needs at all. We never owned a 5th wheel or a related hitch, but we knew that we needed a sliding hitch. The dealership installed a Curt sliding hitch, their price being $1,300 for which we paid $2,500 installed, fair enough. They gave us instructions on how to use the hitch while we were driving out of the dealership in a cold and windy night with the trailer hitched. The hitch has two handles and as was tutored to us, pulling the trailer required us to pull one handle one way and the other toward the truck’s front and push the hitch back to the lock position. The process needs to be reversed for tight maneuvering or reversing, etc. Now me and my husband are both of small stature and being elderly, (they had seen my husband moving around with a cane for two days we were there), we cannot manage the process while standing on ground, one of us must climb in the truck-bed, which is a hard for either of us. When we reached home, I sent a message to the salesperson stating that we would not be able to handle the hitch. I researched and found that Demco is a manufacturer specializing in auto-sliding hitches, and it’s also a well-established technology. We found out yesterday when RV dealership opened that they do carry Demco hitches as well but did not offer it to us because the cost was about a $1,000 higher. They should have given us the option to decide We priced a suitable Demco model with capture plates and installation kit from ‘e-trailer’. The price was $2,466.66 plus taxes with free shipping. We offered Dave Arbogast RV to charge us additional $800 (on top of the $2,500 already paid, so a total of $3,300), to install the Demco model, remove and keep their unwanted Curt hitch. However, they wanted us to pay them$1,300 more instead and keep/sell the Curt hitch on our own. We declined the offer. Clearly, we are having a terrible experience of buying a suitable 5th wheel hitch from Dave Arbogast RV. Never were we told that if we driveaway with their installed hitch, it would be ours to keep. If such is their policy, it is totally unfair. We have opened a dispute with our credit card company & lets see where the process takes us.

Mr. Novotny was not the person I talked to. Hayden, forgot last name) was the salesman. I understand he has left, so if I need someone who's my contact,Mr. Novotny?

Friendly staff. Easy to work with. Have been buying vehicles there for ten years. Highly recommended.

From the onset with our salesman Dave McMacken our entire experience was very satisfying. Dave has a unsurpassed knowledge of his product down to Trent Warner in service as well. Our new GMC Acadia Denali is the finest car we have owned. By far The Dealership to do business with! Thanks to the entire Group!

Friendly salesmen, great products and good service. They have the total package for your vehicle needs

Mike Sosinski took excellent care of our 2007 Chevorlet conversion van. We needed normal maintenance and a few items repaired on the conversion. Our experience was excellent and we will be back. The service and maintenance team made the experience very easy to deal with and explained things as items are maintenance or repaired. Matt Scott also check in with us to ensure everything was handled the way we expected. The courtesy transportation service to home and back to the dealership is an added bonus. Over all excellent service. The customer service lounge and food court was a great experience also.

Dave McMaken was up front with us at all times! We ordered a new GMC but because of the COVID delays our vehicle was moved out to next year. He kept us updated and did what he could. We decided to purchase a Buick Enclave. Dave helped us every step of the way. We have purchased other vehicles with his help and have not been disappointed.

They did not hold up the deal that we had agreed and signed on. We placed a deposit on a new truck and 6 weeks later when it came in they said our signed agreement did not mean anything and they did not honor it. We have purchased other vehicle from them and they stated they wouldn’t sell us the new truck if we wouldn’t give them a 100% satisfactory rating.

Great service and good food at food court. Will definitely keep coming back thank you

If you need service for your GM vehicle this is the dealership to bring it to. The staff are friendly, listen to your needs and ensure they figure out the solution to the problem. The facility is clean and the waiting area is perfect to get work done or just hang out while the vehicle is serviced.