Yark Chevrolet

Thank you for your review and recommendation! We truly appreciate your business and look forward to serving you again in the future!

Thank you for your review and sharing your experience with us! We appreciate you recommending our dealership and look forward to serving you again in the future!

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

We apologize for your experience, and regret any frustration or inconvenience it may have caused you. We feel we have done everything we can to address these issues and explain why you and your husband needed more money down. You had $3,000 down and based off your credit scenario and income scenario you would need quite a bit more money down. You wanted to know what it would take to get into a truck and John explained that he would need to send your information into multiple banks in order to get that answer for you, you agreed and he began the normal process of trying to get a subprime borrower approved. Your income and husbands stated income were quite a bit less than the previous time you purchased your vehicles so the bank required roughly $10,000 down. John gave you all of the payment and loan information. You consistently called and wanted to do different vehicles and demanded that he get you approved with less money down. You eventually switched to a less expensive vehicle, but because of your negative equity and less rebates on the vehicle the bank required additional money down. Please know that we truly try our best to take care of everyone to the best of our ability.

That is not the whole truth and we was looking for a lower down payment and options. If that was the case, why did we go get a truck same price from same borrower you we were approved from with Yark with the option of $0 down and we DID NOT have to turn our vehicle in like was told with Yark. We was told only Yark would give us the trade in value, but the other dealer offered us same trade in value as Yark. So, we got a new truck and kept our other vehicle we had with less down payment from another dealer. We were told we had to turn our vehicle in to get it the lender said that wasn't true I called them. Thats when john started not returning calls and demanding more and got upset. He refused to give interest rate and loan information, so I called them myself. I left messages for John never got a call back. with the vehicles we called asked different vehicles (which was only 2) and different down payments because we was looking for a lower down payment. We never demanded because we know we can't demand to be approved. John was the one demanding what we do and wasn't willing to listen or try help us with different options. But we did get a new truck with same lender you said we was approved from with another dealer. John got mad cause we called loan company. We got a better deal at another dealer even after John lowered our credit score from running it many times. we have screen shots from last review and issues we had with john and all responses that we removed from the last time we had an issue with him. Also, our income is higher than before when we bought our last vehicle. In the End we went to another dealer got what we needed with better deal.

He did not explain anything about how to get into the truck. He DEMANDED that we had to get a vehicle from you and wasn't allowed to get one anywhere else. The problem is that he lies and tries to manipulate people into doing what he wants them to and then when they question him or make call asking about what he says then he don't like it cause can't screw that person over because they know the truth. This is the second time he has lied about stuff to us. The only reason we gave him another chance after the first time was because we liked Jason. Sad thing is there are people that he has done that to and fell for it. People like him are the reason a lot of people try to avoid car dealerships.

Customer satisfaction is our top priority and appreciate you bringing this matter to our attention giving us the opportunity to look into this further. We would love the chance to speak more to you about this, but unfortunately we are unable to find any information under this name. When you have a moment we would appreciate any additional information you can provide - Name vehicle is under? How can we reach you? Please forward this information to customersupport@yarkauto.com. We look forward to hearing from you.

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

Thank you for your review and sharing your honest feedback with us. You can be assured that we have shared your review with the proper team members and management to ensure something like this does not happen again. As a token of our sincere apology for your experience on behalf of our service department, we will be sending you a fuel card for any inconvenience or frustration this may have caused you. Your patronage is important to us and hope that you can give another chance to serve you again in the future.