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Kelly Cadillac

(974 reviews)
Sales hours:
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 state dealer award
View 21 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(974 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kelly Cadillac from DealerRater.

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Great job

I didn't have the time to drop my car off to be serviced, forgot it needed to be inspected, they called and brought this to my attention, took care of everything, picked up, and delivered it back same day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Kelly's meet your needs and goes over and beyond!

We recently bought an Escalade from Kelly's. I can't say enough about our sales consultant, Uzma Shafqat. We hadn't met Usma before, but she put us at ease, and walked us through buying our vehicle from the beginning to the end, We feel that we made a lifelong friend, and trust her explicitly. She was so knowledgeable, and led us through the experience with care and concern. We left knowing that the Lord led us to her. We also need to mention Kelly's service. Lynn Yoder has become a friend and is always there if we have questions, or just leading John and I through the process of our needs in the service department. Lynn is just wonderful. He is our go to friend, and we trust him completely. Should I mentiion that we love Usma and Lynn. If you go to Kelly's you are met warmly and just feel like family.. You will also be met by Mr. Geoff Kelly. A remarkable friendly gentleman who will make you feel like you are an integral part of Kelly's.. Dwayne worked on our deal, and made us feel at home. What a wonderful gentleman he is as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

great service department

I recently bought a used Chevy Traverse from Kelly Cadillac and the transaction went without a hitch but when I had some issues related to service needed Kelly Cadillac (especially Doug in service mostly and also Lynn) Doug went above and beyond for me! I can't say enough for the service I got and am recommending this dealership highly. They deliver on the service they provide. When service was needed they delivered the loaner car (a Cadillac) to my house so I was not inconvenienced in any way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience!

My sales representative, Howard Solodky, and everyone at Kelly Cadillac was friendly, helpful, and very knowledgeable and made the car buying experience easy and enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

excellent customer service

My sales consultant, Uzma,was was very professional and polite. She was very attentive in communicated well with me. I felt no pressure and answered all my questions. The entire staff was warm and welcoming.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Cadillac CTS

I bought a 2012 Cadillac CTS at Kelly Cadillac.Uzma Shafqat and Glenn Davis are very nice to deal with.Im very satifed with my purchase.I would highly recommend this dealership.Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Top Notch Dealership

I wasnt planning on driving to Lancaster PA from King George VA but I will say that I am extremely happy that I did. The purchase of my suburban was fantastic from start to finish with Kelly Cadillac. We called ahead and spoke to Howard Solodky and he had the suburban washed and ready to go for a test drive when we arrived. When it came time to make the purchase decision, Howard came to me with an offer better than the price listed. He also offered to order headsets and remote for the DVD player without me asking. And he offered to have someone come pick the suburban up from me later in the week to have it detailed inside to help remove a stain in the headliner. AMAZING. I was sold. And I have been very happy with my purchase. I shopped for this vehicle for several months and it was worth the wait. THANK YOU KELLY CADILLAC for understanding that customers make the business and for being willing to go above and beyond my expectations. Chris Irwin

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everybody is super nice and made me feel welcome

I had the best car dealership experience ever. Friendly professional service. No pressure sales. They give you the best possible fair price. Uzma Shafqat was so nice and help full. She made me feel at home from the first minute I arrived. Kelly Cadillac hands down the best dealership around. Thanks guys!! Ron Giovagnoli

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchasing a Cadillac SRX

The sales professional, Howard Solodky dealt with us in a very friendly and efficient manner. Based on availability of cars in stock with front wheel drive, choosing the car's exterior color turned out to be a difficult decision for us. Howard showed utmost patience during our vacillation between choices. We thank him for his patience, as well as the other members of the Kelly Staff that interacted with us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Kelly Cadillac is GREAT to deal with!

Stopped in one evening to have a look at the SRV. Howard greeted us, got the key and I ended up taking it for a test drive. We talked about the cost and decided to bring my car up the next morning and see if we could trade it in and make a deal. We were satisfied with their offer and I drove my new 2015 Cadillac SRV home! I love this vehicle!! Everyone we met was very friendly, including the owners of the dealership who came and thanked us personally for our purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.