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Lima Auto Mall

(3,142 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,142 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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WOW !

WOW ! What a pleasant experience we had purchasing our new car at Lima Auto Mall! We were very impressed with the friendly and helpful services of Dan, Mike, Charles and Ryan ! Dan patiently listened to our wants and needs ( and never once became impatient with our million and one “old people “ questions… what a trooper 😉)! With his help and guidance, we were able to find the perfect car for us. We were so happy we were able to stay local with our new car purchase, which makes it comforting to know that Dan and Lima Auto Mall will continue to take good care of us, our new car and any future car purchases. Thanks, again, guys… you make a good team! Kudos on a job well done ! 👏❤️👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

We showed up at approx the end of your Saturday work

We showed up at approx the end of your Saturday work shift. We actually felt kind of bad about that however, nobody there seemed to mind. Neither Brett or Charles made us feel rushed. This ended up being a very fair (and quick) transaction. Pleased with the entire experience. Thank You

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Nice experience with no pressure to buy.

Nice experience with no pressure to buy. It was nice to be updated with the progress throughout the week. Eriq and the other members of the team were helpful and knowledgeable which made our experience a good one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Dan was wonderful to work with!

Dan was wonderful to work with! He made the process very quick and easy! Highly recommend Lima Auto Mall and ask for Dan!! We are very pleased with our purchase!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This is the first time I bought a vehicle from Lima Auto

This is the first time I bought a vehicle from Lima Auto Mall and was very impressed with my salesman Dan Cherkas. Dan was very knowledgeable of the vehicles I was looking at and tech savvy of the options and also navigating though setting everything up once I made the purchase. I have been a GM guy for quite some time and will definitely be getting hold of Dan at Lima Auto Mall the next time I’m looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We were very pleased with how quickly the service

We were very pleased with how quickly the service department was able to take care of our vehicle. Everyone was more than helpful! It was a great experience,,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The service was the best that anyone could every ask for,

The service was the best that anyone could every ask for, my wife's car had an issue and they got it in and fixed it right the 1st time, why go any place at all when you have this kind of service available right here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The service was the best that anyone could every ask for,

The service was the best that anyone could every ask for, my wife's car had an issue and they got it in and fixed it right the 1st time, why go any place at all when you have this kind of service available right here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Usually good, but this last service I was extremely

Usually good, but this last service I was extremely disappointed. They did not look at everything I requested and instead said "We went through the 21 points." Then I asked about my under-seat compartment if they could fix it or let me know if I needed to buy a new one. He said "that was not on the order, so you will have to make another appointment."

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We were impressed with the very friendly and helpful

We were impressed with the very friendly and helpful services of Dan, Mike, Charles and Ryan . Dan carefully listened to our wants and needs ( and never became impatient with our million and one “old people “ questions..what a trooper 😉). With his help and guidance we were able to find the right car for us! And we are thrilled we were able to stay local with our purchase!! It is very comforting to know, that Dan and the Lima Auto Mall will continue to take excellent care of us, our new car and any future services! Thanks, again, guys… you make a great team . Kudos on a job well done ! 👏😊

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.