Reviews
Write a reviewThey set an appt with me to look at the vehicle, I took the day off work to travel to them. When I told me I was on my way, they told me to wait because someone else was coming to look at it who was "pre-approved for financing". I told him I didn't need financing as I could pay cash. He responded with an "OH". He then said he would let me know if that guy buys the truck, but that he had a slightly older one if I would be interested in that and that he would send me pics and details. Three days later I get a text stating the other guy bought the truck and wondering if I wanted to look at that other truck. Intold him to send me details and pics. To this day I have never received any info or pics on the other truck. This was the second time this dealership has stiffed me. They are not getting a third chance.
They set an appt with me to look at the vehicle, I took the day off work to travel to them. When I told me I was on my way, they told me to wait because someone else was coming to look at it who was "pre-approved for financing". I told him I didn't need financing as I could pay cash. He responded with an "OH". He then said he would let me know if that guy buys the truck, but that he had a slightly older one if I would be interested in that and that he would send me pics and details. Three days later I get a text stating the other guy bought the truck and wondering if I wanted to look at that other truck. Intold him to send me details and pics. To this day I have never received any info or pics on the other truck. This was the second time this dealership has stiffed me. They are not getting a third chance.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Be careful when you buy a used vehicle here I’ve had nothing but trouble since I’ve bought my truck from Charbonneaus and I took it back to them to have the issues fixed and resolved two of four were fixed while the main issue with it not holding a charge now I’m stranded when the just got this truck out of the shop from Charbonneaus where they were supposed to fix my truck they charged me I paid for it I trusted them to fix it but look where that’s gotten me I’m upset with them if they couldn’t fix it they should not have charged me
Be careful when you buy a used vehicle here I’ve had nothing but trouble since I’ve bought my truck from Charbonneaus and I took it back to them to have the issues fixed and resolved two of four were fixed while the main issue with it not holding a charge now I’m stranded when the just got this truck out of the shop from Charbonneaus where they were supposed to fix my truck they charged me I paid for it I trusted them to fix it but look where that’s gotten me I’m upset with them if they couldn’t fix it they should not have charged me
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Best car buying experience we’ve ever had! We came from out of state, everything was ready to go, super easy and smooth process! Adrian was fantastic to work with! We buy vehicles often and will definitely be repeat customers at this dealership! 10/10 recommend!
Best car buying experience we’ve ever had! We came from out of state, everything was ready to go, super easy and smooth process! Adrian was fantastic to work with! We buy vehicles often and will definitely be repeat customers at this dealership! 10/10 recommend!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I recently purchased a 2013 Jeep Wrangler from Charbonneau Car Center. I purchased the Jeep without seeing or driving it, as I had it shipped out of state. The sales associate Lance P was very helpful and honest in his critique of the Jeep. Lance worked with the shipping company to coordinate the pick-up. the entire process went very smooth. Thanks to Charbonneau Car Center and Lance for making this a great experience. Ty S.
I recently purchased a 2013 Jeep Wrangler from Charbonneau Car Center. I purchased the Jeep without seeing or driving it, as I had it shipped out of state. The sales associate Lance P was very helpful and honest in his critique of the Jeep. Lance worked with the shipping company to coordinate the pick-up. the entire process went very smooth. Thanks to Charbonneau Car Center and Lance for making this a great experience. Ty S.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I don’t remember the guys name who ran the diagnostic on my 2018 Chevy equinox- but he was very helpful - even showed concern for our dogs. My turbo froze up- they gave me a quick cardboard piece on the front and sent us on the way- we were traveling to Sturgis from Jamestown and panicked when we lost power- they got us in quickly and took care of us—thank you sooo much!!!
I don’t remember the guys name who ran the diagnostic on my 2018 Chevy equinox- but he was very helpful - even showed concern for our dogs. My turbo froze up- they gave me a quick cardboard piece on the front and sent us on the way- we were traveling to Sturgis from Jamestown and panicked when we lost power- they got us in quickly and took care of us—thank you sooo much!!!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
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- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I was well pleased with people that I was dealing with
I was well pleased with people that I was dealing with
- Customer service
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- Buying process
- 4.0
- Quality of repair
- —
- Overall facilities
- 4.0
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase