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Cole Valley Chevrolet

(42 reviews)
Visit Cole Valley Chevrolet
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–5:00pm 8:00am–5:00pm
Tuesday 9:00am–5:00pm 8:00am–5:00pm
Wednesday 9:00am–5:00pm 8:00am–5:00pm
Thursday 9:00am–5:00pm 8:00am–5:00pm
Friday 9:00am–5:00pm 8:00am–5:00pm
Saturday 9:00am–1:00pm Closed
Sunday Closed Closed
New (330) 872-2167 (330) 872-2167
Used (330) 872-2168 (330) 872-2168
Service (330) 872-2149 (330) 872-2149

Inventory

See all 112 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2023.
For us "customer service" means making your car buying experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of buying and owning a car from our dealership. Search through our extensive selection of new and pre-owned vehicles. Request a price quote on a new vehicle of your choice. Visit our departments. Our friendly professional staff will exceed your expectations for personal service. Enjoy prompt quality service from our Service Center. Make an appointment or order parts online.
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Service center

Phone number (330) 872-2149

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed

Reviews

(42 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Fantastic dealership to buy a new vehicle and the

Fantastic dealership to buy a new vehicle and the customer service was amazing. I would recommend Cole Valley to everyone.

Fantastic dealership to buy a new vehicle and the

Fantastic dealership to buy a new vehicle and the customer service was amazing. I would recommend Cole Valley to everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your wonderful review, Hannah! We’re thrilled to hear that you had a fantastic experience at Cole Valley Chevrolet and that our customer service met your expectations. Your recommendation means a lot to us. We look forward to assisting you again in the future! The Cole Valley Chevrolet Team

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2nd vehicle from Cole Valley Chevrolet, and I have always

2nd vehicle from Cole Valley Chevrolet, and I have always had a great experience with them!

2nd vehicle from Cole Valley Chevrolet, and I have always

2nd vehicle from Cole Valley Chevrolet, and I have always had a great experience with them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your wonderful feedback, Henry! We're thrilled to hear that you've had a great experience with us at Cole Valley Chevrolet and that you've chosen us for your second vehicle. We appreciate your loyalty and look forward to serving you again in the future. If you have any questions or need assistance, don’t hesitate to reach out! The Cole Valley Chevrolet Team

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Great service.

Great service. Explained everything, and helped me to understand the paperwork. Knew all of the controls of the car I just purchased and explained it to me very nicely. Very knowledgeable.

Great service.

Great service. Explained everything, and helped me to understand the paperwork. Knew all of the controls of the car I just purchased and explained it to me very nicely. Very knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your wonderful review! We're thrilled to hear that you received great service and that our team helped you understand everything related to the paperwork and your new car. At Cole Valley Chevrolet, we strive to provide knowledgeable support to ensure a smooth experience for our customers. We look forward to seeing you again and hope you enjoy your new vehicle! The Cole Valley Chevrolet Team

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Always a great experience with Cole Valley Chevrolet!

Always a great experience with Cole Valley Chevrolet! I would highly recommend purchasing a vehicle from them!

Always a great experience with Cole Valley Chevrolet!

Always a great experience with Cole Valley Chevrolet! I would highly recommend purchasing a vehicle from them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your wonderful review! We're thrilled to hear that you've always had a great experience with Cole Valley Chevrolet. Your recommendation means a lot to us. We look forward to assisting you again in the future! The Cole Valley Chevrolet Team

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Look Elsewhere

Employees were very rude. Reached out a few times w/ some questions about my vehicle post purchase and my calls were not returned. When I was finally able to reach someone at the dealership she was extremely rude and threatening. Look elsewhere if you're going to purchase a vehicle.

Look Elsewhere

Employees were very rude. Reached out a few times w/ some questions about my vehicle post purchase and my calls were not returned. When I was finally able to reach someone at the dealership she was extremely rude and threatening. Look elsewhere if you're going to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Customer satisfaction is one of our main priorities, and it seems as if we did not meet your expectations, John. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff can do to fix your experience, please do not hesitate to reach out to us directly. The Cole Valley Chevrolet Team

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The Best Staff Around!

Tyler Cole was great to work with! He explained all of the information on my new vehicle and made sure I understood all of the features! I would highly recommend this dealership for purchasing a new or pre-owned vehicle!

The Best Staff Around!

Tyler Cole was great to work with! He explained all of the information on my new vehicle and made sure I understood all of the features! I would highly recommend this dealership for purchasing a new or pre-owned vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to write about your experience with us, Frances! At Cole Valley Chevrolet, we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy Tyler was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. The Cole Valley Chevrolet Team

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FANTASTIC DEALERSHIP

FANTASTIC PLACE TO PURCHASE A VEHICLE EVERYONE WAS FRIENDLY! Tyler was great to work with and so was Dana! I wouldn't want to go anywhere else.

FANTASTIC DEALERSHIP

FANTASTIC PLACE TO PURCHASE A VEHICLE EVERYONE WAS FRIENDLY! Tyler was great to work with and so was Dana! I wouldn't want to go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your wonderful review, Anthony! We greatly appreciate your feedback and hope to welcome you back to our dealership soon. The Cole Valley Chevrolet Team

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FACTORY RECALLS ARE ILLEGAL

Owners Son was TOTALLY Sarcastic -RUDE even! Finance Lady SOLD me! Never even Cleaned in OR out-SOLD WITH FACTORY RECALL ON DRIVERS AIRBAG WHICH IS AGAINST THE LAW!!! ! ☠️

FACTORY RECALLS ARE ILLEGAL

Owners Son was TOTALLY Sarcastic -RUDE even! Finance Lady SOLD me! Never even Cleaned in OR out-SOLD WITH FACTORY RECALL ON DRIVERS AIRBAG WHICH IS AGAINST THE LAW!!! ! ☠️

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

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Terrible dealership

Absolute, terrible business!! In the middle of a “deal”, they sold a car from under us. Family owned and I hope they fail. I can show the conversation to anyone that is interested.

Terrible dealership

Absolute, terrible business!! In the middle of a “deal”, they sold a car from under us. Family owned and I hope they fail. I can show the conversation to anyone that is interested.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your recent experience at Cole Valley Chevrolet. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. The Cole Valley Chevrolet Team

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Amazing staff, process was easy and friendly.

Amazing staff, process was easy and friendly. Very happy with our choice in our car we purchased today. Would recommend this dealership.

Amazing staff, process was easy and friendly.

Amazing staff, process was easy and friendly. Very happy with our choice in our car we purchased today. Would recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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