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City AutoMall

(2,205 reviews)
Visit City AutoMall
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 8:00am–5:30pm
Tuesday 8:30am–7:00pm 8:00am–5:30pm
Wednesday 8:30am–7:00pm 8:00am–5:30pm
Thursday 8:30am–7:00pm 8:00am–5:30pm
Friday 8:30am–7:00pm 8:00am–5:30pm
Saturday 8:30am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2025 state dealer award
View 5 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2021 consumer dealer award
New (260) 691-4254 (260) 691-4254
Used (260) 691-4234 (260) 691-4234
Service (260) 691-4233 (260) 691-4233

Reviews

(2,205 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of City AutoMall from DealerRater.

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From the initial call to traveling to the dealership

From the initial call to traveling to the dealership about 2 hours away, I knew Matt and the City team were nothing but professional. Matt did a great job getting me into my new 2500 6.6 Duramax. Blake was thorough in finance. Great place to do business, and I would recommend anyone I know to do business with Matt and City Chevy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Ty was very friendly very helpful we had a very nice

Ty was very friendly very helpful we had a very nice experience thank you for helping us with our new SUV. We love it.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Zach was amazing to work with.

Zach was amazing to work with. If you need a new or used car he is the man!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Jeff and Chris were super helpful!

Jeff and Chris were super helpful! I would recommend my friends to buy here. Jeff went over all the options upon delivery.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Zachary and the rest of the team made buying a new F-150

Zachary and the rest of the team made buying a new F-150 a pleasurable experience. The follow-up from the City team after the sale really shows that they appreciate my business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great service, great work.

Great service, great work. City Ford has always worked with me on keeping my car running great.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Couldn't be any happier with my purchase.

Couldn't be any happier with my purchase. Matt was super helpful and got me exactly what I was looking for. I could recommend him enough.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Zachary and the team did everything possible to get me in

Zachary and the team did everything possible to get me in the right vehicle. He took time and showed me how to hook my phone up to the car, helped me set up the display. The experience was great and it didn’t take as long to get all the paperwork done. You guys are awesome!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Matt made this sale due to his prompt response to my

Matt made this sale due to his prompt response to my inquiry. He was patient when I could not make it to the original appointment and allowed me to reschedule. Very personable and worked well with my husband and I.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I recently had the pleasure of working with Zachary Ott

I recently had the pleasure of working with Zachary Ott at City Automall, and I must say, the experience was exceptional from start to finish. Zachary's professionalism, knowledge, and genuine commitment to customer satisfaction truly set him apart. From our initial interaction, Zachary made the car-buying process seamless and stress-free. He patiently answered all my questions, provided clear explanations, and ensured I felt confident in my decisions. His transparent approach and attention to detail made me feel valued and respected as a customer. What impressed me most was Zachary's ability to listen and understand my needs. He took the time to recommend vehicles that matched my preferences and budget, demonstrating his expertise and dedication. His friendly demeanor and positive attitude made the entire experience enjoyable. Thanks to Zachary, I drove away in a vehicle that I love and feel great about. I highly recommend Zachary Ott to anyone in the market for a new or used car. His exceptional service and commitment to excellence make him a valuable asset to the City Automall team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.