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City AutoMall

(2,403 reviews)
Visit City AutoMall
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 8:00am–5:30pm
Tuesday 8:30am–7:00pm 8:00am–5:30pm
Wednesday 8:30am–7:00pm 8:00am–5:30pm
Thursday 8:30am–7:00pm 8:00am–5:30pm
Friday 8:30am–7:00pm 8:00am–5:30pm
Saturday 8:30am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2025 state dealer award
View 5 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2021 consumer dealer award
New (260) 691-4254 (260) 691-4254
Used (260) 691-4234 (260) 691-4234
Service (260) 691-4233 (260) 691-4233

Reviews

(2,403 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of City AutoMall from DealerRater.

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Johnny did a great job helping me get something that was...

Johnny did a great job helping me get something that was exactly what I wanted! He was super helpful and kept my needs a priority.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I can't Express enough about how great my experience was!...

I can't Express enough about how great my experience was! Johnny, Alissa & Nick were so helpful in procuring my loan & purchase of my vehicle!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Finance attempted to scam me. Will report to FTC.

The worst car buying experience ever! Before arriving at the dealership I obtained a pre approved loan through Capital One. While at City Automall the finance rep then explained that the initial interest quoted by Capital One increased and presented an offer from Citizen's Bank that was "lower" than Capital One's "new" interest rate. What happened next was absolutely fascinating! I was denied the loan from Citizen's Bank. This left me with no choice but to go with my initial provider Capital One. The financial rep began to process the loan and my interest rate was the EXACT same number I came in the door with. Lower than Citizen's Bank which denied me. Very dishonest. After speaking with Capital One they told me that during my next purchase consult with them while at the the dealership to verify what my interest rate will be that day. To the reader hopefully this helps you on your next automobile purchase.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Herbert, we are very concerned to hear of your experience you describe. Can you please reach out to alissaf@cityautomall.com at your earliest convenience with your phone number and a good time to call you so we can resolve this issue. Thank you!

Fantastic Experience.

Johnny was very easy to work with. Been looking for this particular car for a year and a half. This dealership is 500 miles from me.Johnny and the staff at City Automall bent over backwards to help me with the logistics to buy this vehicle. The car is exactly as presented and exactly what I was looking for!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great car at a price worth a drive

Although there are acceptable dealerships much closer; we found it was well worth a 100 mile drive to City Automall to get precisely what we wanted at an incomparable price! Karly was quick to let us know that the car was still available so we didn't waste a trip from SW Michigan. We were happy to know the car had been previously driven by another associate of the dealership and Johnny was able to quickly connect with any questions that we had. Alex made financing seem easy; although we're certain his end of it was more than a bit of work. Thanks to all. We highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My husband and I knew exactly what we were looking for...

My husband and I knew exactly what we were looking for and knew exactly how things would work for our family. Never were we pressured or rushed to make a decision. It was nearing closing time, Jimmy and Alex treated us as we were their first and only customers. I have never felt so good about a purchase like I did with City Chevy!! Thank you for a great buying experience. I think we found our dealer!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

A very easy and quick process. Already knew what car we...

A very easy and quick process. Already knew what car we wanted. They found the exact vehicle we wanted. They gave us a good deal on our trade in. We arrived at 10:45and had a deal by 1:00. Left my old car behind and we’re in a loaner. The finance process was very easy as well. This is the 2nd vehicle I’ve purchased at City. This was better than the first time. Highly recommend Johnny and the team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very helpful! Willing to work with me to meet needs....

Very helpful! Willing to work with me to meet needs. Highly recommend Johnny! Easy process and very accommodating. Will go back when ready to buy another vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

We were in to purchase a used vehicle for my daughter’s...

We were in to purchase a used vehicle for my daughter’s first car and Johnny was very helpful! We received great service from him and the team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great sales person, follows through on the deal from...

Great sales person, follows through on the deal from start to finish. I had to reschedule twice to go to see the vehicle. Stayed in touch though out. Was a pleasure doing the deal. There was no pressure by Johnny at any time. The same way with the dealership. Would buy again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.