Kruse Motors

Had to have some service done on our vehicle. Scheduling an appointment was easy and when I arrived and connected with Adam I was treated like I was the only focus he had for the day. He and his team found the issue and resolved it quickly. They also found an alignment issue and did the necessary work immediately. The whole experience was topped off with a complimentary car wash that left a smile on my face! Thank you all for confirming that we made the right choice when picking a dealership.

I bought my vehicle and all of a sudden I couldn’t get a call back or an answer from anyone regarding some of my concerns. Also, would be really hard to recommend them considering my pickup is already in the shop in need of a full engine replacement due to connecting rods after only a month and 2500 miles being put on the pickup. Also, have not been a fan of some of the flaws regarding the vehicle that was not brought to my attention when I was talking to my salesman Bob when I asked “Is the only reason people aren’t buying this pickup cause of the lemon title” and he said “yup” then to find out my back passenger window needs to be retinted and will also need to put $2000 into body work. Plus on top of all that a skid plate is missing on the bottom. It is concerning what they are doing to customers. Had I known all of this I would not have bought the pickup and I think they knew that.

Love Kruse Motors! This is our second purchase in three years!! Very happy with the whole staff! I’d highly recommend buying your car here. Austin great job! We are so happy to have you as our sales person keep up the great job.

I took my vehicle to Kruse service because my brakes were out. I told them I had no brakes and had driven it in using the manual over ride on my automatic truck. They did a "diagnostic " review of the vehicle. Told me it wasn't the recall on my truck but a brake line. Total was $303 plus tax. Called back said the other brake line was bad too on the same side. That was going to be another $160 but "since it's been on the lift since yesterday and we already have it taken apart, there won't be any additional labor charge." I grew up in California but even my Cali math gives me a total of $463.00. So when I arrive to pick up my vehicle I was shocked that my price was over $600. I paid the bill took it out to my car and read through it. I called the rep I had worked with and asked about the diagnostic charge. I went back in and said, "So, I just want to clarify. You diagnosed the vehicle. I left it with you, you did the work and still charged me for the diagnostic charge?" He said "Yes" I said, "And that is your standard practice?" He said, "Yeah, that's how we do it." I said, "Huh, that's good know. " And I left. I then asked many service departments in town and in surrounding areas. This is not standard practice. That $99.95 should have been waved since I had their dealership do the work. I will never go back and never recommend Kruse Motors to anyone. EVER.

Jakeb was awesome. He thoroughly explained the advantages and drawbacks of each vehicle I was looking at, and his coworkers were also helpful! No complaints, 10/10!

I would like to thank kruse motors for making things right with, I am very happy with you, thank you so much.

My w8fe and I brought our 2015 acadia in to get s9me things lo9ked at and they charged us 400 plus dollars and didn't fix any of them so disappointed in there supposed vip service. S9 much so that I will never recommend them to anybody that values Honest work and integrity. They are all about screwing over anybody that they can and then holding the vehicle ransom until the bill gets paid in full even if they didn't fix a xxxx thing. I will never do business with them again. 0 stars.

Rating you a 1 is too generous. We came to you with a need for a vehicle to get my mom back and forth to her chemo and radiation treatments. You sold a vehicle to us without transmission fluid in it. How do you service a vehicle and not check the transmission fluid? You took advantage of my elderly parents who are in a desperate financial situation. I do not recommend ANYONE deal with you guys. The negligence is clear, and no one is taking responsibility for it. The Kruse name is not a good one in my experience. I helped my parents secure a vehicle that broke down a week after purchase. The fact that you're willing to do nothing about your negligence is abismal.

Service was okay but took quite awhile. When done, my car was not washed as requested, so I had to wait longer for them to take tge car back to wash. Service people are friendly.

Max, salesman at Kruse Motors was great! I was treated as a VIP and introduced to all staff at the dealership. I was welcomed as a loyal customer, but it was my first visit. Kruse had a nice selection of used Lincolns which was a surprise for a town the size of Marshall, MN. I will become a loyal customer as I was impressed with the staff there to include the service department. Even though it is a couple of hours from my home, I will make that trip for service and return for another deal when the time comes. I would highly recommend anyone looking for a Ford or Lincoln check Kruse before anyone else. Thank you Kruse Motors for a pleasant experience in purchasing my next Lincoln.