Sonju Two Harbors

I bought a used 2020 Jeep Renegade here this past June, 2024. Make sure you read all the fine print on the purchase agreement that is pushed at you to hury up and sign! I was to pay $999.00+Tax, (included on line two) for an already installed protection package that would have expired on 1/1/2025, 6 months left on a package that I was told would be for 5 years! Didn't find that out till returning home that day, and reading the fine print! Comptroler Jeff Bellwood is as slick talking as any steriotype used car salesman as there is! He makes a signing event last 90 minutes instead of 25, as he talks at length about all his family problems and then rushes you to sign! Make sure you count your fingers if after you shake hands with him. Justin Viotho, and Jess Bellwood tend to not tell you all you need to know about the car you are buying! When signing the purchase agreement, with Jeff Belwood, the bottom line price was $1066.00 more than the advertised agreed apon price I was to buy the car for! They sliped the $999.00+Tax protection package into the contract on line two of the purchase agreement. Devious to say the least! The former owners of SonJu Motors were not at all like this, as I had bought two other autos from them these past 19 years. The owner himself would even come out of his office to greet you when you were shopping on the sales floor. Not the same there any more!

I have always had good luck here. The staff is great, and the service is always on time and accommodating. Would recommend to family and friends.

A BIG thank you to Joe Sarracco for his hard work and customer satisfaction! I leased my new Bighorn today and everything was a breeze! Also, thanks to Dan for stepping up and helping get it done!

We were traveling from out of town and started having car troubles in a 2014 chev Cruz. We pulled in with the car barley running and spoke with Rein. She got us in within minutes and the tech had the car fixed within an hour. Amazing service and saved the vacation.

Love this place. Come here all the time. Buy all my stuff here and service as well.

Caution ⚠️ Warning to anyone who may be considering a vehicle purchase from Sonju Two Harbors: I purchased my vehicle with an extended warranty in late 2021, it was only 3 years old and less than 40K miles. Fast forward my car has been in the repair shop 7 times for issues ranging from paint fixes (multiple times), transmission issues, rear end issues and AC issues. I’ve spent countless hours on the phone, transporting my vehicle and emailing in order to schedule and attend these shop appointments. I have requested speaking with higher up staff several times and until tonight those were ignored. I have requested rental cars multiple times never once received one. I have requested shop lists compatible with my warranty several times as well; again unsatisfied as a request. The sales manager I spoke with tonight immediately attempted to chalk all these issues up to the fact that my vehicle was purchased used. He did everything in his power to diminish the fact that I was sold a faulty product the dealership labeled as certified pre owned. He then during the course of the conversation when I was inquiring about how I could be made whole and attempt to repair the damaged relationship with the dealership left the conversation without warning. I have now had two experiences with two separate male staff at Sonju who did not treat me even remotely respectfully or make any attempts to communicate and resolve my concerns. It was very clearly stated that it’s 100% acceptable that my 6 year old regularly maintained less than 60K mile vehicle should be expected to be in the shop multiple times annually. - a very exhausted Sonju car owner

Thank you Sonju for getting my Dodge pick up in for a water pump. We were camping in 2 harbors when my water pump went out. They got me in right away and Josh and Rein and snazzy shoes (sorry I dont remember his name) were very accommodating and explained what it would cost and repaired it in 3 hours. I would highly recommend Sonju for their professionalism and quality work. Thanks Sonju.

Edit: 29 days after purchasing a “Blue Certified” truck, the starter is shot, the ball and cv joints must be replaced, there’s bolts missing from the exhaust manifold, and the list goes on. I was told by the dealership I had to have it towed to, that I shouldn’t even be driving this truck right now until these problems are fixed. DO NOT BUY FROM THIS DEALERSHIP. Salesman Joe Sarraco, you lied.

Purchased a Ford F150 From Sonju Gage was our sales person he was very helpful explaned all charges taxes and fees no surprises very kind and wanted to make sure we were 100 per cent happy with the truck and him before we went to finalize the purchase would be very Happy to use Gage again for future purchases finance dept was also very helpful Sonju was top notch

We recently leased a new truck from Sonju Two Harbors. We were told by Justin and Adam while waiting to do the paperwork that we needed to give all 10s on the survey. My husband noticed that the truck had a Class 3 bumper hitch and we needed a Class 3 Reese although the truck had a towing package. Initially, when my husband called Sonju, a manager told him that they could take care of it and would let him know when. In the meantime, the survey was completed and although almost all questions were rated 10, then were a couple that were not. My husband called again to see when we could bring the truck back and Adam (the product specialist/salesman) was obviously angry and said something like "I heard you really sliced me," and then said, "You didn't give us all 10s so I don't know how much we can do for you." After he said, "It won't be me calling you back, it will be Justin." No one called back. My husband called and asked to speak to the manager. He never returned calls either. The dealership was correct in that the truck was equipped with the hitch that was stated. However, the customer service there went to ZERO once they got their survey back without all 10s. So, buyer beware! If you want good service at Sonju Two Harbors you need to give all 10s whether or not they deserve them!!!! Yesterday, they had the nerve to call us wanting to know if we had the title for our trade although we filled out the paperwork for a duplicate title. My husband told them that yes we do but we aren't mailing it to them and they could have the manager call if he wants to know why. Again, no response.....We have at least five unreturned calls to Sonju. Management has not called back despite knowing there is a dissatisfied customer.. Next time we will be taking our purchase to a dealer who doesn't have employees who can't handle a survey which is intended to improve the customer's experience, not cause them to treat them poorly...