Consumers Auto Warehouse

I just finished my dealings with this poor excuse of a dealership today, 6 months after buying my car from them. Since I bought my car, I have tried to get the second key I was initially told I could have. Some time went by without anything, and multiple times I called and even went into the dealership. Almost every time I was told they were working on it and that I would be called later that day or by the end of the week. I never was and would always have to go back there in person. After pressuring them for months, I finally got my key yesterday only to discover that it wasn't programmed or even cut. I had to make yet another trip into that place today to tell them it doesn't work. Chris, who initially sold me the car, informs me that I would need to go to a locksmith or the manufacturer'a dealership and pay to have it programmed. Long story short, I've never dealt with so much incompetence and such a clear nonchalance about other people's time, because they clearly didn't care about wasting mine. They show no concern about customer service or retention whatsoever, but then again, why would you when you know every negative review about your performance will be removed from the ratings? I'm interested to see how long this review stays up. If you want service after signing, don't go to CAW.

The first oil change that I had gotten since I'd purchased my car from Consumer Auto Warehouse. It was efficient and done in no time! The service was exceptional, and my 4 year old who accompanied me was quite smitten with the ladies working the front desk! Thank you!

My husband and I were really nervous about taking on a car payment and getting rid of our Honda. Chris and the whole team made us feel comfortable and took care of our kid while we talked! They were amazing. And they came down to the exact deal I had written in my pocket. Warm and wonderful!

My husband and I were looking for a vehicle when I received an email from Chris. I gave him a call and he did some checking, called me back the same day to let me know he could help us get into a nice vehicle with no money down, which was great. We live about 2 hours away from the dealership and Chris was really terrific about making sure the financing was in place before we ever made the drive to the dealership. When we got there all we had to do was pick out which vehicle we wanted. Andrew was great about guiding us through the steps of the financial end of things an making sure we were in and out of the dealership as quickly as possible so we wouldn't be real late making the drive back home. All in all one of the easiest car buying experiences we have ever had. Thanks CAW!!!

I was on my way to another car lot when we stopped in for a look. Chris was so helpful and friendly that we continued looking. It wasn't long at all before I traded my car for another. I will recommend them.

I was very surprised when i was approved for a car through CAW with my very poor credit. Vlad kept in touch with me on any updates with mazda 6 while it was bein serviced. I will recommend CAW to every car buyer. Thanks!

The team there was very professional and I enjoyed their help from looking for a car all of the way through financing. The car is wonderful and a great chance to improve my credit.

I live in Fairfax, Virginia. I drive the two hours it takes to get to Staunton just to see these folks. They're an honest operation who does great work in a reasonable amount of time for a very reasonable price. I've been going to them for about 7 years with 3 different vehicles and I never go anywhere else if I can help it. A+

Fantastic service every time! I always take my vehicles to CAW because they always do a great job and make sure that I have all my bases covered. Definitely recommend this place!

I love going to consumers auto warehouse they helped me out tremendously 3 times already. I especially like using Kiki. And i love my nissian maxium it is a awesome ride. Thanks consumer auto warehouse.