Jackie Cooper BMW

The process was informed, efficient, and knowledgeable. Great people. Really enjoy the car. It’s a blast to drive.

The service was good. The 2% charge for using a credit card on a $4k bill was xxxxty!!!!!

Had a really good experience with the Cooper team. Soren, my salesman, did a great job walking me through the process and was able to answer all my questions. The BMW Genius, James, was also very helpful. After my purchase, the Cooper team delivered the new car to our front door. I would highly recommend Jackie Cooper BMW for all your new and/or used car needs.

Absolutely terrible service picking up my car. Overpriced hidden billing. Refused to allow me to speak to my mechanic. Gave me in incomplete bill not showing labor and time expended. Spent $878.74 on a fuel door that wouldn’t open. The mechanics answer was to break open the door and the the dealership billed me for the parts he broke to fix the faulty door.

Christian is a excellent service adviser!I would give him ten stars…very kind , thorough

Christian is great. I give him a 10! He helped me understand all the recommendations made for my car.

Had to have my 2022 330i worked on. Loved this whole process from checking in to keeping me updated with the progress on the maintenance to checking out.

Had Bmw recently serviced. Entire experience excellent - all the way from ease of booking appointment, to car drop off, obtaining loaner car, return, etc. Car was even cleaned and vacuumed without even asking for that service. Five out of five. Highly recommend.

I Left my 05 mini Cooper on Monday to have a broken glove compartment latch repaired. On Wednesday, I finally received a call telling me that a technician had finally been assigned to look at the problem. they called Wednesday afternoon and said come pick your car up, we can’t fix it. When I picked my car up, I was told that the car was too old for them to work on so they would not do the job. Why did I go? three days before finding out, they were not able or unwilling to do the work. They apparently were overbooked with work and just didn’t want to deal with my broken glove box latch problem.

I’m a client for more than 6y now and only 2 persons were always helpful and efficient: Christian A. and Ron S( he left for Mercedes in the end). For me, they are representing BMW, not Jackie Cooper. I would never recommend Jackie Cooper and this is sad, because I’m a BMW enthusiast.