Reviews
Service was great.
Service was great. The salesman was courteous and worked to make a great deal. Very happy
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great feedback! We're glad to hear you had a positive experience and that your salesperson provided courteous and helpful service. Enjoy your new vehicle — and we hope to see you again in the future!
Rocco helped us buy our car excellent work he was super
Rocco helped us buy our car excellent work he was super kind the entire time definitely recommend him
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That’s awesome to hear! Rocco sounds like he went above and beyond to make your car-buying experience a positive one. Kind, helpful service makes all the difference—definitely a great recommendation!
I really enjoyed the experience.
I really enjoyed the experience. All of the people we dealt with were very nice and eat going. Would definitely buy another vehicle there.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind words! We're glad to hear you had a great experience and enjoyed working with our team. We look forward to helping you again when you're ready for your next vehicle!
I always have a great experience when having my car
I always have a great experience when having my car serviced at Southlake Nissan. The service is quick and friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're thrilled to hear that you consistently have a great experience with our service team at Southlake Nissan. We appreciate your continued trust and look forward to seeing you next time!
Brian was able to get my car in at the last minute and
Brian was able to get my car in at the last minute and get it fixed in a reasonable amount and time. It was fixed properly and I was very pleased with the results
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're so glad Brian was able to get you in last minute and take care of everything quickly and correctly. We appreciate your trust and are happy you’re pleased with the results!
When in for oil change and to have other things looked at
When in for oil change and to have other things looked at Oil change I thought tire rotation
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your visit! If the tire rotation wasn’t completed or there was any confusion, please reach out so we can make sure everything gets taken care of properly. We want to ensure you leave fully satisfied!
When I purchased my vehicle I was told I can take it
When I purchased my vehicle I was told I can take it anywhere as long as I have a paper trail for if anything happens for my warranty. The warranty said I needed permission to go else where. Which I got told. We'll something happened and I needed it in writing and no one was willing to help me out and I've only had the car for almost 3yrs. So make sure you get everything in writing or make sure you get their full on approval in writing as well if anything happens to your car or else they dont care. Service manager Tony could write anything out for me and the supervisor believe Greg said he cant do anything and he didnt approve anything. And of course since my dealer dont work there no more. I didnt have any back up on being told when I got it I can take it anywhere. Transmission blew on me
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi brianariley0223, we are sorry to hear about your recent experience. I spoke with our Service Manager about your situation. We understand how frustrating things can get. I would like to make it clear we want nothing more to work on your vehicle. If the warranty denies the claim we can only do so much passed that. You have visited us twice in the past 2 years. The reasoning warranty denied your claim because of you were not following the proper maintenance schedule for that vehicle. If you would like to speak more on this situation please call Tony our Service Manager at (219) 947-1600 (EXT: 1119). Thank you!
I got told I can take it anywhere i want as long as i had the paper trail when i bought the car! Thats what my dealer told me! I took my car to a different shop and the warranty company said all they needed was a written approval saying i was good on taking it somewhere else! Your service manager and the supervisor say they will not write out anything. I didnt need to take my car to you guys because i was told i could take it else where. You guys wanted the money that the warranty was going to give you guys. So of course you guys were going to deny to write out a simple letter that my warranty company needed.
I needed tires and alignment and I was taken care of very
I needed tires and alignment and I was taken care of very well. The tires were priced reasonably and the alignment was solid.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We're glad to hear you were well taken care of and satisfied with the pricing and quality of the service. We appreciate your trust and look forward to helping you again in the future!
Brian is excellent!
Brian is excellent! Was prompt with my service, kept me informed and explained everything when the service was complete. Brian is the reason I will continue with South Lake Nissan and I will highly recommend South Lake to my friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We're thrilled to hear Brian provided excellent, prompt service and kept you informed every step of the way. He truly cares about our customers, and we’re glad he’s made such a positive impression. We appreciate your recommendation and look forward to serving you and your friends and family in the future!
Bought a new car.
Bought a new car. Generally low pressure. Finance manager was somewhat rude. Another customer caused some delays which forced me to wait longer than I had to before signing all of the paperwork
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback. We're glad to hear you appreciated the low-pressure experience while buying your new car. However, we're sorry to hear about the delay and that the interaction with our finance manager was not up to your expectations. We take your concerns seriously and will work to improve our service. If you'd like to share more details or discuss this further, please feel free to reach out. We appreciate your business and hope to provide a smoother experience next time