Southlake Nissan

Thanks for the kind words about our customer service! We agree — key replacements are ridiculously expensive. Definitely one of those things you only want to do once.

That sounds like a great experience! It’s always a relief to work with a salesperson like Matthew who respects your space and supports your decision-making. Glad he made the process smooth and pressure-free!

Thank you for the great feedback! We're glad to hear you had a positive experience and that your salesperson provided courteous and helpful service. Enjoy your new vehicle — and we hope to see you again in the future!

That’s awesome to hear! Rocco sounds like he went above and beyond to make your car-buying experience a positive one. Kind, helpful service makes all the difference—definitely a great recommendation!

Thank you so much for the kind words! We're glad to hear you had a great experience and enjoyed working with our team. We look forward to helping you again when you're ready for your next vehicle!

Thank you for the kind words! We're thrilled to hear that you consistently have a great experience with our service team at Southlake Nissan. We appreciate your continued trust and look forward to seeing you next time!

Thank you for sharing your experience! We're so glad Brian was able to get you in last minute and take care of everything quickly and correctly. We appreciate your trust and are happy you’re pleased with the results!

Thank you for your visit! If the tire rotation wasn’t completed or there was any confusion, please reach out so we can make sure everything gets taken care of properly. We want to ensure you leave fully satisfied!

Hi brianariley0223, we are sorry to hear about your recent experience. I spoke with our Service Manager about your situation. We understand how frustrating things can get. I would like to make it clear we want nothing more to work on your vehicle. If the warranty denies the claim we can only do so much passed that. You have visited us twice in the past 2 years. The reasoning warranty denied your claim because of you were not following the proper maintenance schedule for that vehicle. If you would like to speak more on this situation please call Tony our Service Manager at (219) 947-1600 (EXT: 1119). Thank you!

I got told I can take it anywhere i want as long as i had the paper trail when i bought the car! Thats what my dealer told me! I took my car to a different shop and the warranty company said all they needed was a written approval saying i was good on taking it somewhere else! Your service manager and the supervisor say they will not write out anything. I didnt need to take my car to you guys because i was told i could take it else where. You guys wanted the money that the warranty was going to give you guys. So of course you guys were going to deny to write out a simple letter that my warranty company needed.

Thank you for the great feedback! We're glad to hear you were well taken care of and satisfied with the pricing and quality of the service. We appreciate your trust and look forward to helping you again in the future!