Skip to main content

BMW of West Houston

(1,521 reviews)
Visit BMW of West Houston
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (866) 731-3485 (866) 731-3485
Used (888) 841-3164 (888) 841-3164
Service (888) 254-9816 (888) 254-9816

Reviews

(1,521 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of West Houston from DealerRater.

Want to share your experience with this dealership?

Write a review

Very good service department

Very pleased with the quality of work and dedication of personnel. Although had to take the car twice for the same issue, they waived the labor fees the second time and fixed my issue. I would definitely recommend this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Thanks very much to Davarja for good and Happy experience

Davarja is very helpful. This is the best experience we have with the dealer. He explains things very clear and knows the car well.he is trying to help us find the exact car we want and help us save money.we highly recommend the future buyers to ask Davarja for help. He will definitely give you positive and happy buying experience here. You will get the car with good price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Best auto purchase experience to date!

Jose Martell did a remarkable job in showing me the car of my dreams and the capabilities of BMW West in being able to service it. He is a professional, very knowledgeable, and it is apparent he enjoys what he does. A+ buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service!

Daniel Hinojosa is always very helpful and kind. Great Service Advisor! Ms. Linda is always very sweet to say hello and check up on me too!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent purchase experience.

I had a very positive purchase experience at BMW of West Houston. Mr. Jose Martell treated us with courtesy and respect while conducting a low-stress, transparent transaction. Jose is definitely a top notch advisor with excellent customer service skills and a wealth of automotive knowledge. We got a great car at a great price without any drama. Well done!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great sales!

Thanks to Jose Martell the car purchasing experience was great! He took time and helped to understand trade in options. I would definitely recommend BMWof West Houston!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience!

Thanks to Jose, everything was perfect, he made sure to take care of all our needs and more by going above and beyond! Thank you Jose!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service

I recommend BMW of West Houston this is a great service and great people and always taking my car to get it serviced and BMW of West Houston

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent service!

I've never encountered any issues with BMW. They keep me posted with any service updates and facilitate all the paperwork for me with ease. I don't think I've ever waited longer than 10 minutes for anything. They answer all my questions and go above and beyond to ensure my car is at its best. Will continue to go back to Daniel Hinojosa for all my service needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent Service

I appreciate the services rendered, Daniel (service advisor) was excellent in communicating to me the services needed and was very professional and timely. I appreciate his help and look forward to working with him in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.