BMW of West Houston

David you are awesome. Thanks for being a good service advisor.

I purchased a CPO (certified pre-owned) BMW 335i from this dealer in the Spring of 2015. The car had a clear Carfax, it seemed in great condition. It had a warrant for 100k miles, or 6 total years from the in-service date. It was my 5th BMW that I purchased. Overall, I loved the car. Fast forward to this fall (2017), when I'm trying to sell this car. Buyers weren't interested in the car, so I got it appraised at a BMW dealer near me. It came back worth $8,000 trade-in, which really surprised me. I purchased it for over $37,000 just two years prior. The dealer explained that it had multiple airbag deployments. I was confused, as I had been in one accident myself, so I purchased a Carfax. It showed the previous owner was a lease, and it had an airbag deployment and accident during that ownership. This means that the car should never have been sold to me as a CPO, as airbag deployments on a Carfax mean the dealership has to sell the car at an auction. So, the car was sold for at least $10,000 more than it should have, and it should have not been a CPO. The dealership now wants to "appraise and buy back" my car, but I don't trust them at all.

Jose was very professional and courteous.We will be going back in a couple months for another vehicle and will recommend to our friends and family.Thank you for the great experience.

Cash Jacobson goes above an beyond is so helpful very detailed and makes you feel comfortable. I count on him I can trust him. His customer service is EXCELLENT!!!!

These guys set the example when it comes to car sales. Jose was diplomatic, professional, and comfortable to work with. Alexis in the finance department got all the paperwork prepared quickly and was a great conversationalist throughout the process. These guys are genuine people who know how to combine business and friendship in just the right balance. They exuded confidence in their product and their abilities. I look forward to working with them again when I purchase my first BMW.

I decided to buy my car because I believe I can trust when I am buying an used car and it is certified by a BMW dealer. You can check carfax before you buy and if you are treading your car you can get a fair price on your trade.

Jose was very pkeasant to work with. I came in with specific expectations and Jose was able to meet them all he was patient and did not force anything I didnt want. I would recommend him to anyone looking to purchase a vehicle.

Harvey caused quite a bit of destruction since I moved to the Houston area on Aug 12. I needed a car just like thousands of others. After searching and talking to other dealerships who wouldn't work with me or would try to sell me something I wasn't interested in, I met Jose Martell. Jose actually spoke to me like a human being. He listened to my needs and was able to answer my questions. If he wasn't sure, he asked someone who did know. Everyone was able to make this experience one to remember. I know people in the business and have been around it long enough to know this is how you treat your customers. Thank you Jose Martell and crew!

From the first phone call with Jose, the tone was set for the the entire buying process. Everything was made as transparent as possible which made the experience a comfortable one. He answered all our questions and worked diligently to get us taken care of in an honest, caring manner. Lourdes worked her magic and got me approved and on my way. I can't thank Jose and Lourdes enough for all they did for me, especially after losing it all in the hurricane. This experience was for sure the light at the end of the tunnel. Thank you BMW of West Houston!

Mary helped me on a bind when I was traveling back home from a cross country trip. She was great and very kind. She got my X5 a new tire.