BMW of West Houston

Joanna Wolf was incredibly helpful in understanding a problem I was having with my BMW.

Our service advisor Jose Maldonado is the best ! He kept us informed through the day.

BMW West Houston (along with their sister dealership Momentum owned by the same group) treats their long time clients like trash. Can't believe this is my 2nd time having to leave negative reviews because I am that upset and disappointed. Usually people can't even pay me to leave reviews because I don't have time for this xxxx. Where to start... 1. Nonexistent customer services. Seriously, we bought a brand new x7 (120k+!) in the middle of the pandemic when car sales plummeted, and they didn't even try to do post sales follow up. Shockingly, not even 2-3 months in, I noticed many issues with the SUV (probably from being cheaply built since they rushed our build). 2. Have had long history of POOR repair services here. I question whether they had competent technicians fixing my cars. NO QUALITY CHECKS WHATSOEVER. My 6 series, just a few years old, was put in for repairs and body work, got it back and they fixed one thing but completely ruined three others due to carelessness. I complained and sent the car back, got it back the 2nd time and you guessed it...fixed the old and I noticed more crap. I requested for the car to be sent back in for them to correct the remaining issues (stemming from the original repair request) ,and they tried to denied all responsibilities. Claimed it was not their fault...um yes it was, and it's insulting when people straight up xx you. Very unprofessional trying to argue with your very long time clients. Not to mentioned we paid thousands of $$$ out of pocket for these repairs. Within 3 weeks more issues discovered. I will continue to give this place my unimpressed attitudes until they fix their xxxx. I'm not paying extra money to fix things caused by carelessness from their technicians or whoever touched my car while it is at the dealership.

Very helpful, very honest, very professional, very patient, very satisfied.

Great hospitality and professionalism . Quick responses.

great efficient process to purchasing car including new car orientation

I took my 2014 BMW 535i with less than 87K miles in for an oil change. (I bought the car at the Clear Lake BMW dealership new. This 2014 is my 3rd 535i. I have always done the service BMW suggested. In May 2020 I had the valve cover gasket replaced as part of a repair done on the oil system.) when I picked up the car the service dept said I need $2200 worth of service done including replacing the entire valve cover and gasket!) immediately I knew they were scamming me so I took the car to a reputable service company to provide a second opinion. The service company inspected the car throughly and said none of items listed by the Katy west Houston bmw dealership were defective and needed replacement!!!!

LR was responsive to all questions and request. Quick honest responses.

Great service, good facilities, fast and efficient

Very satisfied, staffs are courteous, informed, and knowledgeable.