Reviews
Pleasant experience at bmw west
Had a while longer wait time than I wanted but they got me very near the price I wanted and overall I was pleased.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John Peirce, we really appreciate your feedback! We do hope we can be of assistance in the future. Take care!
First visit, and a great experience.
I was referred to this dealer by a friend for service, and I couldn?t have been more satisfied. The facility is immaculate and impressive. Two previous attempts at repairing my problem at other shops had failed, but the problem was found and fixed at West Houston. The service advisor was courteous, helpful and knew BMWs. Lastly the texted video sent to my phone showing uneven wear on my tires was a great way to confirm the need for an alignment. Overall one of the best dealer experiences I?ve ever had!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Bradford Powers, thank you for taking the time to leave a review for us at BMW of West Houston. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent service advisor!
My service advisor David provided the highest level of customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!
328 service
David is very clear, accommodating and professional. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oscar Arrendondo, we're happy you found our staff to be so supportive during your experience here at BMW of West Houston. Please let us know if there is anything else we can do for you; we are more than happy to help!
Great Service
My service advisor David was very helpful and Informative. SUV was returned washed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Woody Stamper, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of West Houston! We look forward to your next visit! Take care!
West Side BMW experience
My experience was outstanding, from entrance to exit. The people at West Side BMW are fantastic!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dundee Davis, we are glad we could help! We hope to be of service to you again in the future. Best wishes, BMW of West Houston
Service
Service agent very courteous knowledgeable. Explained in detail work required estimated cost for repair
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Visheshwar Simlote, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Purchase with Nick OUTSTANDING!
All around OUTSTANDING! Ask for Nick! Great listener and attentive to DETAIL!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Peggie Pentecost Realtor, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Positive
Kenny was very pleasant and helpful. He explained different features on operating the vehicle and reminded us to give him a call if we had any questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Warren Augustine, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of West Houston. We look forward to your next visit! Take care!
BMW of West Houston Dealership
Highly recommend this dealer with all your bmw needs .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!