CarMax Tucson

They sold me a faulty car. A/C not working, problem was there when I bought it. They said it was fine when I brought it in, now with 110+ F my A/C is not working. Crappy Company, they only want your money and give a crap about their customers

I went in yesterday to purchase a used car after doing a preapproval application. I wanted to see 5 cars so I knew it might be time consuming but I was actually wrong. They gave me Ros as my salesman and he quickly led me to each car. He was very efficient, while I looked at one he would get the next one open and ready to view. He had great knowledge between the difference in cars as well. He was wonderful at accommodating myself and my husband but what impressed me the most is what happened after my purchase. When we arrived home my husband realized he had lost his wallet. Ros went to great lengths to painstakingly recheck each car and all our footsteps during our visit. He called several times with an update as well. We did end up finding the wallet and we are very happy. Our salesman was amazing, wonderful experience, way to go above and beyond each step of the way. We are both currently carmax customers and they now have earned our business for each future car as well as recommendations to anyone we know! Thank you Ros and carmax for a great car buying experience!

We traded in our 2009 Lexus RX350. A fabulous car but 12 years old. They bought it for what KBB said a dealership would pay as a trade. They had a 2018 Lexus RX350 with 8830 miles. It was a light color and had light-colored leather seats. Our only 2 requirements. It was expensive. Myron said take it for a 30-minute test drive. We both drove it but did not think to try to park in a regular parking lot. Big mistake! We agreed to buy it as they have a 7-day buyback policy if you really dislike the car. We are in our 70's and 80's. This new car has over the top bells and whistles. Each of us separately spent about 1 hour in parking lots trying to get it centered between the 2 white lines. We could not do it without pulling in and out 3 or 4 times. The problem is there is no visible hood to key off of as a frame of reference as to where the car is in relationship to the striped stall. The hood begins and ends at the end of the dashboard. After the dashboard all you see is asphalt. Very aerodynamic but stupid. Next the electronic wizardry is "over the top". I spent 2 hours over 3 days reading the instruction manual from page 283 to 320 relating to the whole media system and the radio. After not being able to tune in more than 1 AM and 1 FM channel I gave up. It has no buttons or the like. To sync your cell phone needs a college degree in electrical engineering. While driving, it beeps, whistles, and flashes at you constantly. You are a nervous wreck when you get home. We both kept thinking we will figure it all out and grow to love the car. After 7 days each of us was exhausted and both hatted to think I have to drive it to get to an appointment or whatever. We missed the 7-day return policy and took it back to CarMax on day 12. We assumed we would lose a couple of thousand dollars. We meet with Myron and he said have a seat while he left to get one of the managers. Three or four minutes later Myron walked up with a big guy who said he is a manager and he has decided to give us a 100% dollar refund. We did put about 100 miles on it. What a pleasant shock. What a fabulous PR decision. Please take this dealership seriously for your next purchase.

Excellent customer service. Lots of inventory. Prices are fair. I would recommend new customers to dealership. Friendly group people. Would come back again thank you.

looking for a particular car, they had it in stock one day and sold it the next. Sent them an e-mail and they responded within minutes, unlike any other delaership.

First they tell me they have a car I inquired about. I go to test drive and it had been sold the day before. They neglected to mention, but were kind enough to bait and switch me. I expressed dissatisfaction with the tactic and the salesperson said "well aren't you a pleasure to work with"- needless to say, there was no purchase made. Likely never one in the future either

Car I wanted appeared to be overpriced after I checked Edmunds True Market Value. After reading about the "no haggle " pricing mentioned in ad I didn't even bother to go into dealership. Got plenty of emails and calls from salespeople, maybe too many...

I've been here several times in my search for a new car. All the employees I have dealt with have been good to work with and never pushy. Refreshing after a number of other sleazy guys in traditional dealerships. Didn't buy from them in the end as they didn't have what I wanted, but did sell my old car to them. They offered the best price around - between $1-1.5k more than others.

armax sales people were wonder to work with. No pressure, just their desire to show you a car that you would be interested in. Our salesman showed us the car we wanted and after the test drive, choose to look for something else. He inquired to our desires and slowly narrowed down the types of vehicle we might likie based off of our comments. We went from a Dodge Charger to looking at luxury type cars. Very easy to work with.