CarMax Tucson

You can feel the excellent service from the very first minute; I was pleased with the time it took to replace the parts.

Judy K was great during the whole process of purchasing my Rav Hybrid, love my new car.

The representative I worked with is Whitney Foley. She is top-notch. We picked a unit from Colorado. I arranged a test drive so that mechanic could inspect. I placed a financing loan with USAA. At every step of the way she was knowledgeable, prompt, thorough, and pleasant. Whitney was kind enough to provide her cell number. This was essential because my several attempts to reach her through the Carmax telephone number were extremely unacceptable. Several calls were unsuccessful. When I asked the computer voice for Whitney I was supposed to be switched to a voice message. Instead I got no one at all, or was disconnected. On one call placed through that number I did reach a human at the store on N. Oracle in Tucson. A woman told me that Whitney was unavailable and tried to switch me to another sales person who "I'm sure can take care of you." Nothing like internal poaching on clients or customers! The store itself was outstanding. I came to view a wide variety of inventory units so that I could choose one. The inventory was large and varied. The purchase processing was very prompt and efficient. I worked with two persons, whose names I do not know. One was a man who helped "walk" the papers to finance. The other was a woman in finance who did the processing. Both were excellent. The unit was as advertised. It is in excellent condition. It was very clean. When I accepted the vehicle it only had one ownership manual . The main manual has 496 pages of fine, single-spaced print. It is nearly unintelligible. I am trained in both engineering and law. I know how to read technical manuals. This one is a woeful failure. It turns out there are two manuals. The second one, "Mazda Connect" was separate. It covers all of the electronics, auto function monitors, communications and audio. It is 220 pages long. It is similarly turgid in its attempts to explain itself. However, I am extremely pleased with the vehicle. And the professional assistance I received from Whitney is a big reason why the overall experience was a good one. I would use Carmax again. But I sure hope you fix your communications problem! Michael J Meehan

From the first time I entered the building to the final handing me of the keys the process and experience was 5 star above and beyond.

We worked with Cameron in sales he assisted us to find the car of my dreams. I appreciated his follow up and availability.

had an excellent experience purchasing through CarMax! I was buying from California, and Jordan made the entire online process quick and seamless. He explained everything clearly, confirmed all documents and financing ahead of time, and even had me fully approved before I flew in. When I arrived at the Tucson location, Taylor was incredibly helpful, and the entire team was courteous, professional, and friendly. The process was smooth from start to finish, and I was in and out in about 40 minutes. Highly recommend CarMax Tucson for an easy, stress-free car buying experience!

This is at least our fourth fourth car buying or selling experience at carmax. We trust them to give us a good price on trade-ins and to give us a fair price when we buy a car. It's no pressure sales. They have a huge selection and make it easy to buy and sell cars I can't recommend them enough We love CarMax!

Cameron was great, we had a couple of small issues ( being that we’re Canadian as are our license’s ) but nothing they weren’t able to correct. Thank you

My experience with CarMax Oracle was great! I was tierd of the dealerships, so i decided to try CarMax. I worked with Cameron who was very helpful. I was surprised by how quick and easy the whole process was. No price haggling or extra add-ons. I will definitely buy from CarMax in the future.

This is the best experience we have ever had trading one car and buying another one. The salesman was low pressure, informative and helped us walk through every step of the process. His follow up after the sale was outstanding