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Turnpike Auto

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (16 reviews)
Sales hours: 9:00am to 3:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–3:00pm
Sunday 9:00am–3:00pm

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (16 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Overall experience was good.

Overall experience was good. Easy to deal with, car was clean and good deal. Only problem was when I bought the car I brought it to shop to get inspection sticker and it needed rear brake rotors and pads to pass inspection. Turnpike would not pay for it unless I drove it back to them for them to check out the car. I live in New Hampshire and driving back and forth wasn't ideal especially when the car was already in a shop that could do the brakes and inspection sticker. So I ended up having to pay for the brakes myself in order to get an inspection sticker. This was less than a week after purchasing the vehicle I thought it would have been nice if turnpike offered to pay for the repair instead I was basically told my mechanic was ripping me off and was questioned as to why I paid so much. No issues with buying a car from there, just go to mechanic first to have the vehicle checked before purchasing.

Overall experience was good.

Overall experience was good. Easy to deal with, car was clean and good deal. Only problem was when I bought the car I brought it to shop to get inspection sticker and it needed rear brake rotors and pads to pass inspection. Turnpike would not pay for it unless I drove it back to them for them to check out the car. I live in New Hampshire and driving back and forth wasn't ideal especially when the car was already in a shop that could do the brakes and inspection sticker. So I ended up having to pay for the brakes myself in order to get an inspection sticker. This was less than a week after purchasing the vehicle I thought it would have been nice if turnpike offered to pay for the repair instead I was basically told my mechanic was ripping me off and was questioned as to why I paid so much. No issues with buying a car from there, just go to mechanic first to have the vehicle checked before purchasing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Straight forward and stress free

I just bought an Acura from Turnpike Automotive. Good communication, good service, friendly and honest. I got a fair deal and they were prompt in getting the car ready. Nothing more you can ask for. I am pleased and it was nice to work with Gin and Roger. I recommend this place.

Straight forward and stress free

I just bought an Acura from Turnpike Automotive. Good communication, good service, friendly and honest. I got a fair deal and they were prompt in getting the car ready. Nothing more you can ask for. I am pleased and it was nice to work with Gin and Roger. I recommend this place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Do not recommend this place

terrible place terrible customer service i recommend going to a different dealship wish i never got a car from this place

Do not recommend this place

terrible place terrible customer service i recommend going to a different dealship wish i never got a car from this place

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Don't know who this person is.I Never sold Anne from Lowell anything Thats why I no longer advertise with cars.com because anybody can put a fake review whether they bought a car or not

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No contact at all

They must be doing well they couldn't be bothered to email or call

No contact at all

They must be doing well they couldn't be bothered to email or call

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Excellent Customer Service at Turnpike Automotive!

I just bought a great used car from Roger for my oldest son who will be graduating from college. I would definitely buy a car from Turnpike Automotive again, and I plan to return when my other son graduates.

Excellent Customer Service at Turnpike Automotive!

I just bought a great used car from Roger for my oldest son who will be graduating from college. I would definitely buy a car from Turnpike Automotive again, and I plan to return when my other son graduates.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best deal + Great Service = Happy Customer.

I spent weeks looking online and driving around looking at car lots, frustration mounting, before finally stumbling upon Turnpike Auto. Roger was very cooperative and easy to work with, gave us an exceptionally fair price, and fixed a few things we wanted fixed before purchase. We could not have had a better experience. I can well see why NorthReadingFamily has purchased 4 vehicles from Turnpike Auto. Next time I need a car, I'm going to Roger at Turnpike Auto first.

Best deal + Great Service = Happy Customer.

I spent weeks looking online and driving around looking at car lots, frustration mounting, before finally stumbling upon Turnpike Auto. Roger was very cooperative and easy to work with, gave us an exceptionally fair price, and fixed a few things we wanted fixed before purchase. We could not have had a better experience. I can well see why NorthReadingFamily has purchased 4 vehicles from Turnpike Auto. Next time I need a car, I'm going to Roger at Turnpike Auto first.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fourth Purchase from Turnpike...Always Excellent

We have purchased four vehicles over that last few years from Roger and have always been confident we have a well serviced reliable car at an extremely fair price. He goes above and beyond to make happy customers.

Fourth Purchase from Turnpike...Always Excellent

We have purchased four vehicles over that last few years from Roger and have always been confident we have a well serviced reliable car at an extremely fair price. He goes above and beyond to make happy customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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TWright527

I drove out to North Andover from Boston to look at a car. Roger was friendly and professional. It took us less than 5 minutes to settle on a price. I knew what I wanted and he provided it very efficiently. I am going back in a few days to pick up my vehicle. With my experience so far, I would definitely recommend and purchase from Turnpike again!!

TWright527

I drove out to North Andover from Boston to look at a car. Roger was friendly and professional. It took us less than 5 minutes to settle on a price. I knew what I wanted and he provided it very efficiently. I am going back in a few days to pick up my vehicle. With my experience so far, I would definitely recommend and purchase from Turnpike again!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Never even contacted me.

I inquired twice about a car, specifically a BMW. Both in email and left a voice mail. No one ever called me or emailed me. I bought a BMW at Winnisquam Auto in Tilton, NH. They called me back and went above and beyond even holding the car for several days until I could get there. I would look elsewhere if I was you.

Never even contacted me.

I inquired twice about a car, specifically a BMW. Both in email and left a voice mail. No one ever called me or emailed me. I bought a BMW at Winnisquam Auto in Tilton, NH. They called me back and went above and beyond even holding the car for several days until I could get there. I would look elsewhere if I was you.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

how can you rate buying and service experience if you actually didn't buy anything from us? You wanted to finance a 1999 vehicle and I explained to you that banks wouldn't loan money on an older car good luck

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Good buying experience

Purchased a used benz from Roger this week. I have had many past bad experiences with used car dealership but Roger proved to me, car buying can be a joyful experience. He answered all my questions and fixed what I asked for. He sold me a great car at a great price. I just hope the car behaves as good as Roger.. Overall I am very happy so far with this dealership. I will update my review if anything changes. Thanks

Good buying experience

Purchased a used benz from Roger this week. I have had many past bad experiences with used car dealership but Roger proved to me, car buying can be a joyful experience. He answered all my questions and fixed what I asked for. He sold me a great car at a great price. I just hope the car behaves as good as Roger.. Overall I am very happy so far with this dealership. I will update my review if anything changes. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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