Knauz Auto Park

Sam and Dick Bradley went above and beyond to help me with my new car, they came to our home to fix the garage door opener so it worked in the car. They also delivered a car to use while mine was being serviced. All dealers should make life this easy!

This was my first purchase at Knauz and I cannot say enough about my sales associate, Ken Gibadlo. Friendly, knowledgeable, and willing to make the car buying experience rather fun.

We've bought several cars from Knauz MB and this experience with Andreas and Sam was the easiest and the best service we've ever gotten!!

This is now my 3rd car purchased from Knauz (2nd BMW). Excellent sales team. Easy to work with. Stop in to see Ken Gibadlo at Knauz BMW and he will make sure you walk out happy. Flawless execution to close the deal in less than 1.5 hours. Thanks to Doug Kamp also.

Great customer service! Quickly answered al my questions and solved the problem that i was having in no time. Would definitely recommend working with this Knauz.

We have been a customer at Knauz for many years and have always received exemplary service. My wife was looking to upgrade her X5 for the 2017 model and had the opportunity to have Tisha walk her through the options and assist her in the decision making process. Tisha was very professional and knowledgeable and did a great job in making her comfortable throughout the process. He was extremely courteous and represented the dealership and BMW brand with the highest level of customer service and attention to detail.

Peter Polanski was extremely helpful and knowledgeable. It was a painless auto procurement experience. I would highly recommend Peter to others interested in a Mercedes.

I worked with Tisha A at Knauz BMW and it was the best car buying experience in my life, thus far. I recently moved to the Midwest and was looking for a nice car for when I arrived. I saw a 328i xDrive at Knauz and Tisha helped me many times, by text, phone, or email, in making sure this car was the right fit for me. When I arrived to finally look at the car, the purchase process with Tisha was easy and no pressure at all. Tisha has continued to follow up to make sure I'm loving my car purchase. Would definitely recommend purchasing from him! My experience with the dealership and finance department were also phenomenal . Scott was low pressure on the add-ons and really tried to understand the use of the car to see if any of them truly made sense for me. Scott was able to find me a better rate than my credit union and I left feeling like it was a great process throughout. I'm loving my 3 series and will definitely be looking at Knauz for my next vehicle purchase.

My husband and I came to Knauz after a frustrating experience with another Mercedes dealer. We called Knauz to explore other options and were immediately dealt with in a fair and transparent manner by the sales manager, Ryan Herbig. The initial sales price given by Mr Herbig was much lower than the quote by the first dealer and the car at Knauz had more options! We were confident from the outset at Knauz that this dealership was where we should buy the car. The salesman we were assigned was Andreas Rehder who was extremely knowledgeable, courteous and professional. There was no dickering as Ryan already gave us a very fair price that we felt was discounted to our satisfaction. The trade value of our car was also substantially higher than the prior dealer. The car was delivered the next day with no monkey business in a professional manner. Sam Greenberg, the Mercedes Product Specialist, was very patient and thorough in teaching us how to take advantage of all the advanced technology in the car. He assured us we could call him or return to the dealership at any time for more advanced instruction. We also were comfortable with the low pressure explanation of prepaid maintenance plan and extended warranty by Vijay Zaveri. His professional demeanor was also consistent with everyone else we dealt with at Knauz. In summary, we not only were pleased with a great new car with many state of the art safety features but also a professional and transparent interaction with the dealership. We highly recommend Knauz Mercedes in Lake Bluff, Illinois.

tl;dr: This is a dealership that would meet the needs for all types of buyers. We’ll be back. “Whew.” That’s the feeling we had when we drove away from Knauz BMW yesterday afternoon. With the first of our two current BMW leases approaching end-of-term, we had been inundated with solicitations from our local dealers trying to get us to upgrade early. We take incredible care of our vehicles and put very few miles on them, so we’re used to early-upgrade lease offers coming our way. This was our first BMW lease to renew; with other brands we’ve leased before it was a simple process: you go to the dealer, choose which vehicle is appealing, and essentially drive away. The local dealers we’d been visiting in response to their solicitations and marketing were not an easy experience. One of them played dumb, acting clueless about the phone conversations we’d had and wasting hours of our time in the process. The other gave us a snippy song-and-dance about how BMW is not really a brand that does early upgrades, but they’d see what they could do - and never received any follow-up. Additionally, these local dealers had very limited inventory, and wouldn’t even let us look at any vehicles. Both dealers were not welcoming culturally either - one was full of retirees and the other was full of slick hotshots - I felt like maybe BMW was not a brand I could align with from a personality perspective either. It felt like one big circle of revolving confusion, so we had begun to consider other brands just to escape what seemed like BMW being a cruddy brand to do business with. Before throwing in the towel, I recalled seeing the Knauz name on the plates for an X3 that I fell in love with, so I decided to check them out online to see what their inventory was like. (We acquired our current cars from a great dealer when we lived in California, where there was row after row of inventory for us to browse, and the sales service was impeccable.) I was delighted to see not just one but eight potential X3 units that I was interested in at Knauz, so submitted an online inquiry early one morning. Within a couple hours I received a follow-up from Rolly Davidson with clear pricing and an invitation to drive down from Milwaukee to Lake Bluff to visit. We exchanged a few more emails about some other stock options and settled on an appointment time when we were free on a Saturday morning. While the emails were pleasant and quick, I was still cautious about what the experience would be like when we arrived. Big build-up here just to describe our positive experience. Sorry. We arrived around 11am and drove off in our new car around 3pm, entire deal complete with a bow on it. When we walked in the door, Rolly Davidson knew exactly who we were and welcomed us. We had such a nice time with Rolly - he immediately walked us to the lot, giving us the history of Knauz and describing their successes as a dealer. He knew what I was interested in so he got us straight to the area where we could see what I wanted, gave us some quick pros and cons about various models, and within just a couple minutes an X3 was pulled out for us and we started getting lessons - I felt like I’d already signed the deal and was ready to drive off! He had us take the car (which was not even in my top 8 from online research, so bonus points for the in-person inventory being even better than online!) off by ourselves to experience, and when we got back we sat down and crunched the numbers pretty quickly. I knew where I wanted the numbers to be, even after the X3 I fell in love with was above and beyond what I expected, and Rolly got us pretty close. We shared some common interests that we hadn’t found in anyone since we moved to Wisconsin, so our four-hour visit was not all about business. As clients we felt individually-considered and respected. Go. See. Rolly. Throughout the deal development we also worked with Spencer Parker, a BMW Genius, who took care of the grounding of our old BMW, and then spent about an hour with us training us on the upgrades to the technology in this X3 versus our previous car. Spencer knows his stuff and obviously has a huge passion for his work. It was a fun session and it felt like he enjoys showing off the BMW product, not just completing a task assigned to him. He offers real-time support via phone or email and will even stop by to help if he’s in our area. I can’t imagine receiving this authentic level of ongoing service from the other dealers we visited. The dealership was fresh and newly-remodeled. Still a German luxury vehicle dealership but spacious, clean, and enjoyable nonetheless. We were served water and snacks throughout the visit, and there’s a full coffee/snack bar for use during sales and service appointments. The clients in for service and coming in for sales appointments were of all types and ages. It is a very active dealer that feels more complementary to a component of your lifestyle rather than a destination of stuffy appointment. I think anyone could walk in with no appointment and be taken care of adequately. There were sales people of all kinds that I think could meet anyone’s personality preferences. There are a lot of great points about their service offers, but I can’t recall any of them specifically after the whole buying experience. All I know is that even though it’s 60 miles away from us, I will make the drive to Knauz for their service/maintenance, and will look forward to catching up with both Rolly and Spencer. Overall dealer review: 4 stars - only a subtraction for the distance from Milwaukee Rolly Davidson (Sales): 5 stars - genuinely nice guy, smart, conversive, respectful, good laughs Spencer Parker (BMW Genius): 5 stars - it’s great working with people who love what they do Inventory: 5 stars - so many great options, and the prices are respectable Online: 4 stars - great communication, easy-to-use website - I think we could’ve done the entire deal online if we wanted