Holler Hyundai

I am not sure why we make an appointment change oil and tire rotation took almost 5 hours on a Friday, each time we are there seems longer. We were almost 1 hour early for the appointment so if I deduct that. It's still 4 hours. And we had a tire leak for couple weeks prior to coming, the next day we see the issue a screw was in the tire, during rotation they should have seen it. And they wanted to. Charge 58 dollars for changing a daytime running light that worked but was aftermarket, but when we picked up the car warning ⚠️ lights were on and light didn't work ..There are to many red flags to go back to this dealership.

Very satisfied. In and out in under one hour. One inconvenience. Mechanic changed messaging from English to Spanish on dash. I do not speak Spanish. I would strongly suggest that a manager have a meeting with employees and explain that they need to be sure of customer ancestry rather that assuming their ancestry. Thanks

Very friendly, low pressure sales and finance people and so far have been good to their word on handling little details after the sale.

All work was completed perfectly in a timely manner. The price was more than fair.

Ty O. Was the reason for the five star rating. Great communication and no issues.

Sales consultant Michael was very helpful, I completed my transactions quickly and received my vehicle.

Had an issue with a prior oil change, service consultant Claudia immediately assisted me with getting in contact with corporate and went the extra mile to make sure my car was in perfect running condition before it left the shop

I recently visited the dealership for service for my Elantra and Anthony help me out a lot I appreciate everything he has done for me

I scheduled an oil change two weeks in advance. When I arrived at my appointment time, there was a line five cars long. I had to wait five mwheninutes in line for a service writer only to be eettold it was going to take five hours for my car to be serviced. I don't know what has happened at this dealership. In the past when I took my.car for servicing, everything was completed within a hour to an hour and a half. Up to this disappointment, I considered Holler Hyundai service department as always being five stars.

This is my second visit for regular service maintenance, both times I experience poor service. I returned a second time to give them the benefit of the doubt, unfortunately they failed the second time as well. In my first visit, they did not reset the service indicators in the vehicle, second visit was the same. They also do not perform the multi point check inspection as clearly evidenced from failing to reset service indicators and low tire pressure. I'm left to wonder if they actually replaced the oil filter and motor oil. To top everything off, both visits took almost 5 hours wait! The wait is in addition to your scheduled service appointment booked weeks in advance.