Reviews
Write a reviewDamaged my rims replacing tires
I had my tires replaced since I was having some warranty work done by the dealership. They damaged my rims and refuse to accept responsibility. The truck has 52,000 miles on it so it is out of warranty, they told me I need to contact Ford. Ford did not damage the rims, Randy Wise did.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Never did I think I would be able to drive a brand new...
Never did I think I would be able to drive a brand new car within my budget and it be something I loved. But John Durand proved me wrong! He was super helpful and did everything he could to get me into my 2019 Ford Escape. Thank-you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Caring, knowledgeable, no high pressure sales
Tony Holland took amazing care of my wife and I as we chose a vehicle for an upcoming addition to our family. He took time to explain all the options for us as this was a large purchase for us. After showing us plenty of great options we are smitten with our purchase. Thank you Tony & all the Randy Wise Ford staff. You all were great & earned our business.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Transmission repair after 6 wks ($4000.00)
2013 Sierra 1500 transmission had to be repaired 6 wks after purchase. Sales said that the Wise Mechanics certified everything was good. No warranty and no extended warranty offered. So much for the sales and mechanic credibility. I wonder what they really knew. Don't buy a used car from this outfit. No remorse let alone any sympathy oar an offer for assistance.
- Customer service 1.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
My 2016 Ford Edge
Great customer service, Morgan, the lady who set my appointment up was great.. My salesman was awesome, Morgan set me up with him.. Randy wise brought a car from their Flint center to Ortonville for me to test drive, I thought that was great on both dealership sides.. Just a great experience overall and I will go back and recommend them to friends and family..
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Easy and Fast
They always find what I need and its usually needed very fast. Bought 2 cars from there and my 3rd will also be from them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Customer
Great people to deal with they care my salesman was tony Holland very helpful will be making a decision when the wife decides which one
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Nice dealership with no one pressuring you to buy
I would recommend this dealership in a heartbeat. My salesman was Chris Boan and he handled all the details for purchasing my Escape. I also had John and Johnnie helping with Chris. I usually had to be at a dealership for a few hours while buying a car. At Randy Wise they had my paper work all ready so I didn’t have to be there forever. They also were very good at explaining the features of my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Randy Wise and Chris Boen are the best !
Ask for Chris Boen ! He is awsome and has gone out of his way to accomodate every time we go! The detail they apply to the guest is second to none ! Highly recomend
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tony Holland
Our car is 2016 Ford Fusion sold to us by a great guy Tony Holland who listened to our concerns and what we wanted in our car he listened and was honest and very great we will be using Tony for all of our car needs so please if you are in a need of a car go visit the greastest salesperson ever Tony Holland at Randy Wise Ford Ortonville
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car