Kia Store East

I recently purchased a 2026 Kia Sorento and overall I’m happy with the vehicle. My salesperson, Brandon, was great to work with and very helpful throughout the process. Unfortunately, the experience with the sales manager, Sam, was the opposite. He was rude, condescending, and at times deceptive when discussing pricing and incentives. He provided incorrect information to my salesperson and later went back on it, which created confusion and unnecessary stress. He also expressed frustration about having to run numbers multiple times, yet failed to clearly explain that choosing Kia cash over the 0% financing option would have saved us money. That lack of transparency was disappointing. In addition, his tone was disrespectful toward both me and my mother, which made the experience uncomfortable. I’m happy with my purchase, but the management experience significantly took away from what should have been a positive process.

We recently purchased a vehicle from Kia Store East and had the pleasure of working with Zach Pinkham. From start to finish, Zach provided kind, professional, and attentive service that made the entire process smooth and stress-free. Throughout the back-and-forth negotiations, Zach and the sales management team were consistently fair and transparent. They worked with us to achieve a deal that felt right on both sides—giving us confidence in the value of our new car as well as our trade-in. What stood out most was Zach’s genuine approach. He listened carefully to our needs, explained options clearly, and never pressured us into making a decision. His professionalism and patience made us feel respected as customers, and his kindness made the experience enjoyable. We left Kia Store East not only with a great new car but also with the assurance that we had been treated with integrity. We highly recommend Zach Pinkham to anyone looking for a positive car-buying experience.

When we bought our 2025 Sportage X-line in January, we were told our first maintenance would be free. Also, on the KIA app it said it's time to schedule your pre-paid maintenance. When my husband got there, it wasn't free and we were told the service manager and salesman was no longer working there. We had to pay $82 for the service. Recently I know two other people with cars from other dealerships that had their first maintenance with tires rotated and the service was free of charge. They really made me feel like I didn't buy a premium car. Very disappointed and wondering how I will be treated in the future should something come up.

My husband and I stopped by to look at a car with our daughter. We had stopped at another Kia dealer and they did not know anything about the car they we showing our daughter. We asked the salesman about the Sportage Hybrid and not only did he show it to us, he explained every little thing. He is the BEST! If you are looking for a great car, go down to Kia Store East and ask for Kenneth Meeks. He will go above and beyond. Scottie, Becky and Whitney

They SCREWED ME bought a Kia 2015 from them for around 10k 2 weeks later engine blew up now I don’t have a car a single mom of two boys my pawpaw gave me that money for college now I’m out of a car I called them and they said sorry nothing I can do DONT GO THERE!!!!! I’m devastated

We test drove a used Cadillac vehicle with Milton Mundy. We ended up purchasing a new model from another dealership, but we were extremely impressed with Milton’s courtesy, knowledge and willingness to help us. I can’t say enough about his professionalism and the best car salesman we have met!

Great customer service. Rob Mac was very honest with us and treated us like friends. Loved dealing with him in our purchase. Rayland was also fantastic and would ask if we needed anything while Rob was busy researching things for our vehicle

Kia out Middletown I had a wonderful experience with. Rob Mac he was very nice and make sure I was happy and comfortable the whole time I would recommend him to anyone he is the best thanks for everything

Very professional. Well staffed. Everyone is super nice. Dylan and Keddron went above and beyond to accommodate me on my first purchase

Service department provides horrible service, poor communication, and has rude employees. They are unable to fix issues, but like to charge you big money and inconvenience instead.