Sam's Riverside Inc.

We bought a hail damaged car that is hard to see the damage and our daughter has been very happy with her new car.

I purchased a low mileage used Suzuki from Sam's and had a great experience at the store, throughout the buying process. Unfortunately, less than a week and half later, the engine block blew out and I knew that we did not have a warranty on the vehicle. I called Sam's in a panic, as we definitely could not afford to be without a car but also couldn't afford to pay full price for another one. I spoke with Brooke's and he was very compassionate and understanding of our situation and worked with us to make things right, even though they hadn't done anything wrong and had no legal obligation to do so. I wish their were more dealerships like this out there! They treated us like, I assume, they would want to be treated in this situation: with compassion and understanding.

I inquired online about a minivan with a salvage title. I never received and phone call, text, or email acknowledging my inquiry.

Sales person would not take in my original offer. First time in my 38 years of driving and buying cars that a sales person wouln't take in the offer.

Was looking for a quality used car that wouldn't break the bank. Most of SAMs repairable so are salvaged there selection is great. Was looking at Volvo and the service was great and all my questions were answered. Will continue to check there inventory for the next best deal. Did not however purchase the Volvo and there was no pressure or sales tactics used. Simple if you want it as is you get it as is.

Facilities were nice but that is about it! Worst customer service ever! I wanted to purchase a vehicle that was posted for sale on there website. I told them that the need for the vehicle was urgent!! The young kid that helped me seemed very incompetant and unable to return calls in a timely manner as promised. This went on for a month, no customer deserves to be put off this much!!! cheap prices for cheap services, not worth it!!

Submitted an online inquiry about a vehicle through the cars.com app. Had someone call me the next day. Asked some questions, most were answered but had to get back to me on a few things about the car. It's been over two weeks and still nothing. But during that time, I bought a car elsewhere that wasn't salvaged/damaged/repaired/etc.

looked for suburban k2500 salesman answered inquiries. it was obvious this place is a fix-it-up place not a place for your average buyer to shop at. a careful buyer might save here if persistant and pays attention to details.

The car I was looking at sold.the young man I talked to on the phone was very helpful.after the holidays. I plan on looking for a car there.last I knew they still had a couple of Buicks I might like.

Looking for a replacement van as ours had been totaled. Had two different Honda Odysseys. Both were in my price rang. The one had been hit in the back and unfortunately the rear seats were folder down and messed up the rear connectors would not snap in place. It was under 50K miles but unfortunately I need a van the would be easy for her to be able put the seats up and back down again.