Reviews
Be very cautious and keenly aware at all times if
Be very cautious and keenly aware at all times if buying/trading a vehicle... Don't be fooled by an early appearance of a low-keyed easy-going dealership sales approach. When it's paperwork time, the old school 'fast-double-taking, slick used car salesman' becomes the heart of the operation. Somewhere between sales manager and business manager this vehicle purchase went very wrong. During negotiates an agreed-on value of my trade-in was determined. On the bill-of-sale paperwork that value was reduced significantly. In retrospect, I'd have to say the business manager was skilled and successful at concealing the reduced value of my trade-in with the endless barrage of paperwork, misdirection of conversation, attempts to sell unwanted and unnecessary services, warranties, guarantees, etc. all aimed at generating easy additional profit for the dealership. It wasn't until after the sale was completed, I had returned home and was reviewing the paperwork carefully that I realized that the agreed-to value of the trade-in had been reduced. Repeated attempts to resolve the issue have resulted in empty promises by managers at the Ferman dealership to review sales transaction and get back with me. To the best of my knowledge, no real review was ever intended nor has one ever taken place. Avoid Ferman Ford...Very shady business practices!
Be very cautious and keenly aware at all times if
Be very cautious and keenly aware at all times if buying/trading a vehicle... Don't be fooled by an early appearance of a low-keyed easy-going dealership sales approach. When it's paperwork time, the old school 'fast-double-taking, slick used car salesman' becomes the heart of the operation. Somewhere between sales manager and business manager this vehicle purchase went very wrong. During negotiates an agreed-on value of my trade-in was determined. On the bill-of-sale paperwork that value was reduced significantly. In retrospect, I'd have to say the business manager was skilled and successful at concealing the reduced value of my trade-in with the endless barrage of paperwork, misdirection of conversation, attempts to sell unwanted and unnecessary services, warranties, guarantees, etc. all aimed at generating easy additional profit for the dealership. It wasn't until after the sale was completed, I had returned home and was reviewing the paperwork carefully that I realized that the agreed-to value of the trade-in had been reduced. Repeated attempts to resolve the issue have resulted in empty promises by managers at the Ferman dealership to review sales transaction and get back with me. To the best of my knowledge, no real review was ever intended nor has one ever taken place. Avoid Ferman Ford...Very shady business practices!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We purchased a new 2023 F-150 with a tow package from
We purchased a new 2023 F-150 with a tow package from this dealership and are very pleased. They even had their technology expert, Robo, come out and help me calibrate the system to my trailer. This was done a year after I purchased the truck, customer service seems to be important here! We are quite pleased with our interactions and the results from this dealership.
We purchased a new 2023 F-150 with a tow package from
We purchased a new 2023 F-150 with a tow package from this dealership and are very pleased. They even had their technology expert, Robo, come out and help me calibrate the system to my trailer. This was done a year after I purchased the truck, customer service seems to be important here! We are quite pleased with our interactions and the results from this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They were able to knock out an oil change and a full
They were able to knock out an oil change and a full brake job in 2 hours. I always get good service at Ferman Ford but was even more impressed this time.
They were able to knock out an oil change and a full
They were able to knock out an oil change and a full brake job in 2 hours. I always get good service at Ferman Ford but was even more impressed this time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Listens to my needs.
Listens to my needs. Showed us what they had which might meet our needs. And we purchased that car.
Listens to my needs.
Listens to my needs. Showed us what they had which might meet our needs. And we purchased that car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sold me a truck.
Sold me a truck.That was a piece of crap. I bought a use 2018 Ford F150 and within 6 month I have close to $5,000 worth of repairs. This is the exact same reason I got rid of the truck I was in at the time. I can't tell you how disappointed.I am to be right back where I was six months ago with a truck.That's a piece of crap. Their service department is incompetence. I even left the truck overnight ensure after work to find out that they did absolutely nothing to it. I was absolutely livid. I have never met more group of people that are that stupid.
Sold me a truck.
Sold me a truck.That was a piece of crap. I bought a use 2018 Ford F150 and within 6 month I have close to $5,000 worth of repairs. This is the exact same reason I got rid of the truck I was in at the time. I can't tell you how disappointed.I am to be right back where I was six months ago with a truck.That's a piece of crap. Their service department is incompetence. I even left the truck overnight ensure after work to find out that they did absolutely nothing to it. I was absolutely livid. I have never met more group of people that are that stupid.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I bought a used car and within six months needed mega
I bought a used car and within six months needed mega repairs. Ferman ford has been absolutely no help.In fact they're pretty incompetent. Please go somewhere else to buy your truck or car
I bought a used car and within six months needed mega
I bought a used car and within six months needed mega repairs. Ferman ford has been absolutely no help.In fact they're pretty incompetent. Please go somewhere else to buy your truck or car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Had some trouble with my Ford Transit campervan while
Had some trouble with my Ford Transit campervan while traveling through the area. Stopped into Ferman Ford Pro Elite service department. Had the pleasure to discuss the issues with manager Steven Nardone. He and his team got my vehicle in quickly for diagnosis and repair. I am super happy with how quickly they were able to get me back out on the road and with excellent care. Can’t recommend Steve Nardone and his team enough. What a pleasure!
Had some trouble with my Ford Transit campervan while
Had some trouble with my Ford Transit campervan while traveling through the area. Stopped into Ferman Ford Pro Elite service department. Had the pleasure to discuss the issues with manager Steven Nardone. He and his team got my vehicle in quickly for diagnosis and repair. I am super happy with how quickly they were able to get me back out on the road and with excellent care. Can’t recommend Steve Nardone and his team enough. What a pleasure!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Let me just say, outstanding customer service,
Let me just say, outstanding customer service, knowledgeable and professional. Ask for Derek and you will be satisfied.
Let me just say, outstanding customer service,
Let me just say, outstanding customer service, knowledgeable and professional. Ask for Derek and you will be satisfied.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Austin was fantastic - professional, helpful and
Austin was fantastic - professional, helpful and knowledgeable. Waiting area was comfortable and service was quick.
Austin was fantastic - professional, helpful and
Austin was fantastic - professional, helpful and knowledgeable. Waiting area was comfortable and service was quick.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rocco at Ferman Ford provided outstanding service!
Rocco at Ferman Ford provided outstanding service! Friendly, knowledgeable, and helped me find the perfect truck. Highly recommend Rocco and the entire Ferman Team!!! Ranger Raptor in Oxford White 💯⭐️⭐️⭐️⭐️⭐️
Rocco at Ferman Ford provided outstanding service!
Rocco at Ferman Ford provided outstanding service! Friendly, knowledgeable, and helped me find the perfect truck. Highly recommend Rocco and the entire Ferman Team!!! Ranger Raptor in Oxford White 💯⭐️⭐️⭐️⭐️⭐️
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car