Ferman Ford

Be very cautious and keenly aware at all times if buying/trading a vehicle... Don't be fooled by an early appearance of a low-keyed easy-going dealership sales approach. When it's paperwork time, the old school 'fast-double-taking, slick used car salesman' becomes the heart of the operation. Somewhere between sales manager and business manager this vehicle purchase went very wrong. During negotiates an agreed-on value of my trade-in was determined. On the bill-of-sale paperwork that value was reduced significantly. In retrospect, I'd have to say the business manager was skilled and successful at concealing the reduced value of my trade-in with the endless barrage of paperwork, misdirection of conversation, attempts to sell unwanted and unnecessary services, warranties, guarantees, etc. all aimed at generating easy additional profit for the dealership. It wasn't until after the sale was completed, I had returned home and was reviewing the paperwork carefully that I realized that the agreed-to value of the trade-in had been reduced. Repeated attempts to resolve the issue have resulted in empty promises by managers at the Ferman dealership to review sales transaction and get back with me. To the best of my knowledge, no real review was ever intended nor has one ever taken place. Avoid Ferman Ford...Very shady business practices!

We purchased a new 2023 F-150 with a tow package from this dealership and are very pleased. They even had their technology expert, Robo, come out and help me calibrate the system to my trailer. This was done a year after I purchased the truck, customer service seems to be important here! We are quite pleased with our interactions and the results from this dealership.

They were able to knock out an oil change and a full brake job in 2 hours. I always get good service at Ferman Ford but was even more impressed this time.

Listens to my needs. Showed us what they had which might meet our needs. And we purchased that car.

Sold me a truck.That was a piece of crap. I bought a use 2018 Ford F150 and within 6 month I have close to $5,000 worth of repairs. This is the exact same reason I got rid of the truck I was in at the time. I can't tell you how disappointed.I am to be right back where I was six months ago with a truck.That's a piece of crap. Their service department is incompetence. I even left the truck overnight ensure after work to find out that they did absolutely nothing to it. I was absolutely livid. I have never met more group of people that are that stupid.

I bought a used car and within six months needed mega repairs. Ferman ford has been absolutely no help.In fact they're pretty incompetent. Please go somewhere else to buy your truck or car

Had some trouble with my Ford Transit campervan while traveling through the area. Stopped into Ferman Ford Pro Elite service department. Had the pleasure to discuss the issues with manager Steven Nardone. He and his team got my vehicle in quickly for diagnosis and repair. I am super happy with how quickly they were able to get me back out on the road and with excellent care. Can’t recommend Steve Nardone and his team enough. What a pleasure!

Let me just say, outstanding customer service, knowledgeable and professional. Ask for Derek and you will be satisfied.

Austin was fantastic - professional, helpful and knowledgeable. Waiting area was comfortable and service was quick.

Rocco at Ferman Ford provided outstanding service! Friendly, knowledgeable, and helped me find the perfect truck. Highly recommend Rocco and the entire Ferman Team!!! Ranger Raptor in Oxford White 💯⭐️⭐️⭐️⭐️⭐️