CarMax Torrance

1.0 out of 5 1.0
Rectangle 48
Sales 10:00 AM - 9:00 PM

CarMax Torrance Hours

Sales

Monday

10:00 AM - 9:00 PM

Tuesday

10:00 AM - 9:00 PM

Wednesday

10:00 AM - 9:00 PM

Thursday

10:00 AM - 9:00 PM

Friday

10:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2016

"Experience Clear and Simple Car Buying and Selling"

Reviews

1.0 out of 5 1.0
6 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    April 27, 2019

    I bought my first carmax in Houston really enjoyed it a great experience. Totally different story here. The manager is unhelpful and argumentative. If... you want to be frustrated and made to feel like you are waiting their time Shoppe here.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    8 people out of 8 found this review helpful. Did you?
  • 1.0 out of 5
    October 13, 2018

    I bought a Mini Cooper three weeks ago. Engine line came on as soon as I drove it off lot. They hemmed and hawed about giving me appointment, then "fixed... it." Engine light came on two days later and car started driving jerkily, they insisted I'd have to wait five days for an appointment. With warranty expiring in 30 days, I insisted on coming in earlier. They "fixed it" again, only for engine light to come on a third time. I can't help but thinking they're putting a Band-Aid solution on just to get through the 30 days and then stick me with a lemon. And they don't seem at all concerned.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    22 people out of 22 found this review helpful. Did you?
  • 1.0 out of 5
    February 4, 2017

    Every time I come to carmax they are unorganized unprofessional and they don't communicate with their departments and when you come to ask for help they... don't help you all they do is make you wait horrible service and very unhappy. I was called on a Friday at 6pm to pick up my car and they act like people don't work or they just don't care and I needed my car for the weekend and me assuming this being a big company would communicate but NO! now I'm missing a day of work stuck at carmax.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    17 people out of 18 found this review helpful. Did you?
  • 5.0 out of 5
    December 31, 2014

    I went to buy a car and came 2 different time and was not able to connect with a sales person. Met Roosevelt Townsend omg this young assistance in making... the process smooth was awesome. I am happy to have went back to carmax and got the best deal and excellent customer service.

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    April 15, 2012

    Carmax is not negotiable at all. Cars have mscratchea here and there and they say thats part of their price with damages. One thing i was pissed at was... that if they know you are going to buy the car for sure(ex paid for nonrefundable shipping) they will not follow up at all. U pay for shipping and if it could take up to 28 days wouldnt you want to get updates if you were getting a new car? My delivered car was a wrong car after waiting for weeks and i asked for refund because i will not buy it from here again and wrong vehicle came. Their price is expensive too. Go meet a nice sales person else where whos willing to work with u

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    7 people out of 8 found this review helpful. Did you?
    Dealer Response

    Stuuuds, we’re sorry to hear about all your problems with buying a car. We want to learn more about your situation. Please contact our Customer Relati...ons team at 800-519-1111. Thanks for your review.

  • 5.0 out of 5
    February 17, 2012

    I had a wonderful experinece shopping for a used car at Carmax in Torrance. The entire staf was helpful and kind. The salesman made the process very easy.

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Congrats on your new car, Jetting in my Jetta! We're glad that you had a wonderful experience getting your car at CarMax. We'll be sure to share your ...review with our Torrance team. Enjoy your new Jetta!