Reviews
I was really impressed with Ricky Reed and Israel Velasquez (AAA+). They made me feel very comfortable and no pressure and showed me all the technical features of the vehicle. The car choses was beautiful with no issues. This is my first German car and it will not be my last. Yvette Sardina (AAA+), thank you for your warmth and going over the financial piece. This team is dynamic!
I was really impressed with Ricky Reed and Israel Velasquez (AAA+). They made me feel very comfortable and no pressure and showed me all the technical features of the vehicle. The car choses was beautiful with no issues. This is my first German car and it will not be my last. Yvette Sardina (AAA+), thank you for your warmth and going over the financial piece. This team is dynamic!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Plano! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I always have an amazing experience at Audi Plano! The service department is professional, efficient, and truly goes above and beyond to make sure everything is taken care of. A huge thank you to my Service Advisor, Adrian, for providing exceptional customer service! He kept me informed every step of the way, answered all of my questions, and made the entire process smooth and stress-free. His professionalism, kindness, and attention to detail are exactly why I continue bringing my Audi here. If you’re looking for top-tier service and people who genuinely care about their customers, I highly recommend Audi Plano. Thank you again, Adrian, for making every visit a great experience!
I always have an amazing experience at Audi Plano! The service department is professional, efficient, and truly goes above and beyond to make sure everything is taken care of. A huge thank you to my Service Advisor, Adrian, for providing exceptional customer service! He kept me informed every step of the way, answered all of my questions, and made the entire process smooth and stress-free. His professionalism, kindness, and attention to detail are exactly why I continue bringing my Audi here. If you’re looking for top-tier service and people who genuinely care about their customers, I highly recommend Audi Plano. Thank you again, Adrian, for making every visit a great experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
I would definitely recommend Audi Plano dealership if you are in the market for a vehicle. I received amazing service from Ricky, Mike, Wade, and Harman! It makes a difference when you have skilled and dedicated staff during a purchase of this kind. I walked out a satisfied customer. I look forward to new purchases in the future with Audi Plano dealership. ( I look at my car daily with a smile) 😃.
I would definitely recommend Audi Plano dealership if you are in the market for a vehicle. I received amazing service from Ricky, Mike, Wade, and Harman! It makes a difference when you have skilled and dedicated staff during a purchase of this kind. I walked out a satisfied customer. I look forward to new purchases in the future with Audi Plano dealership. ( I look at my car daily with a smile) 😃.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
On Friday of the 17th my Toyota Sequioa lost all power right next to the dealership at that small side entrance, I needed to replace a battery connection that I just put off. I was unable to get the bolt to budge so I went to the service dept. to see if a mechanic had some PB Blaster, Quinton was very nice by letting my borrow a can that I could not get the bolt to move, ran into Jacob telling him I needed an impact wrench that he walked out to the truck getting it unstuck the replacing the part, I drove him back and then the truck died....we racked our heads and I was just going to have it towed when I realized to check the EFI fuse, FIXED! I told the guys I owe them and came back on Saturday with a gift. These guys are great, we even exchanged numbers since I work for auto parts distributor, make I can help them. They also did all this on my wife's birthday weekend. Oh, not in the market for an Audi unless it's an R8 with a real transmission!
On Friday of the 17th my Toyota Sequioa lost all power right next to the dealership at that small side entrance, I needed to replace a battery connection that I just put off. I was unable to get the bolt to budge so I went to the service dept. to see if a mechanic had some PB Blaster, Quinton was very nice by letting my borrow a can that I could not get the bolt to move, ran into Jacob telling him I needed an impact wrench that he walked out to the truck getting it unstuck the replacing the part, I drove him back and then the truck died....we racked our heads and I was just going to have it towed when I realized to check the EFI fuse, FIXED! I told the guys I owe them and came back on Saturday with a gift. These guys are great, we even exchanged numbers since I work for auto parts distributor, make I can help them. They also did all this on my wife's birthday weekend. Oh, not in the market for an Audi unless it's an R8 with a real transmission!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Tracy took VERY good care of us! He listened to every word and was very respectful of us and our time. He was kind, knowledgeable and fun to deal with and I'm happy he was 'on call' the night we stopped by. My son and I went back just so he could see the truck in person...he loved it and we ended up driving off the lot within a few hours and my son was successful in getting his 1st car loan all by himself! We will be back for sure! Spencer, in financing, and Tracy made a great team! THANK YOU, AUDI PLANO....We can also rest easy with the amazing extended coverage we got at an amazing price!! Triple AAA was getting sick of us! Now they'll never hear from us again - haha
Tracy took VERY good care of us! He listened to every word and was very respectful of us and our time. He was kind, knowledgeable and fun to deal with and I'm happy he was 'on call' the night we stopped by. My son and I went back just so he could see the truck in person...he loved it and we ended up driving off the lot within a few hours and my son was successful in getting his 1st car loan all by himself! We will be back for sure! Spencer, in financing, and Tracy made a great team! THANK YOU, AUDI PLANO....We can also rest easy with the amazing extended coverage we got at an amazing price!! Triple AAA was getting sick of us! Now they'll never hear from us again - haha
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Stephani, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Plano! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Audi Plano has always been excellent with their service on my A6. My rep, Bryan Cabrera has been especially great.
Audi Plano has always been excellent with their service on my A6. My rep, Bryan Cabrera has been especially great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Buying a car at Audi Plano was a great and easy experience! They were willing to do everything they could to earn my business and get me the best deal possible. Ricky got me the best value for my trade. Omar and Luke worked diligently to compete and earn the financing, beating out their competition. I left knowing I got the best deal possible.
Buying a car at Audi Plano was a great and easy experience! They were willing to do everything they could to earn my business and get me the best deal possible. Ricky got me the best value for my trade. Omar and Luke worked diligently to compete and earn the financing, beating out their competition. I left knowing I got the best deal possible.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Dustin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Well organice dealership. From drive to the service center to the pick up car was excellent. Very thankful for Mackenzie my service advisor she is so helpful and patient. Service was fast, communication excellent.
Well organice dealership. From drive to the service center to the pick up car was excellent. Very thankful for Mackenzie my service advisor she is so helpful and patient. Service was fast, communication excellent.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jorge has continuously been a top tier representative for the company. My last visit he ensured my repairs went as smoothly as possible, while dealing with an unresponsive warranty company, but the job got done. Appreciate the support, maintaining good communication and getting me back on the road
Jorge has continuously been a top tier representative for the company. My last visit he ensured my repairs went as smoothly as possible, while dealing with an unresponsive warranty company, but the job got done. Appreciate the support, maintaining good communication and getting me back on the road
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Anthony, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service Advisor was awsome He was polite curteous and expeditious The work was completed on time so i could grt to my next appointment
Service Advisor was awsome He was polite curteous and expeditious The work was completed on time so i could grt to my next appointment
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!