Reviews
Very simple and easy process!
Very simple and easy process! Liked the no haggle, best price up front. No surprises, add-ons, etc.- Everything was as represented. My Sales person, Julius was great!
Very simple and easy process!
Very simple and easy process! Liked the no haggle, best price up front. No surprises, add-ons, etc.- Everything was as represented. My Sales person, Julius was great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Mycah Kurh did an excellent job of helping me decide on
Mycah Kurh did an excellent job of helping me decide on which new car to buy and in the overall buying process with this dealership
Mycah Kurh did an excellent job of helping me decide on
Mycah Kurh did an excellent job of helping me decide on which new car to buy and in the overall buying process with this dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Paul, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent customer service.
Excellent customer service. Helpful in explaining the Audi Car Care contracts. Love the videos and updates of what is needed to maintain my car at top performance.
Excellent customer service.
Excellent customer service. Helpful in explaining the Audi Car Care contracts. Love the videos and updates of what is needed to maintain my car at top performance.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Herman in finance was awesome.
Herman in finance was awesome. Got me a better deal than what I was expecting coming in.
Herman in finance was awesome.
Herman in finance was awesome. Got me a better deal than what I was expecting coming in.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Audi Plano. If you have any further questions, please don't hesitate to reach out!
Excellent service from sales to financing.
Excellent service from sales to financing. Sales associate understood my needs and helped me set up the car. I was also provided transportation back to dealer after dropping off rental car. Very friendly people.
Excellent service from sales to financing.
Excellent service from sales to financing. Sales associate understood my needs and helped me set up the car. I was also provided transportation back to dealer after dropping off rental car. Very friendly people.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
The automobile spent ten days in your service dept.
The automobile spent ten days in your service dept. the problem is still not resolved. Not good for a vehicle with less than a thousand miles.
The automobile spent ten days in your service dept.
The automobile spent ten days in your service dept. the problem is still not resolved. Not good for a vehicle with less than a thousand miles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 249-0905 to discuss what we can do to help.
how can we resolve this issue
Warm and very Courteous!
Warm and very Courteous! Friendly environment. I could not ask for better service or professionalism…!!!
Warm and very Courteous!
Warm and very Courteous! Friendly environment. I could not ask for better service or professionalism…!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Freddie, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service advisor Kevin did a great job navigating the
Service advisor Kevin did a great job navigating the extended warranty coverage process for us, and locating a service loaner when issues turned out to be more extensive than expected.
Service advisor Kevin did a great job navigating the
Service advisor Kevin did a great job navigating the extended warranty coverage process for us, and locating a service loaner when issues turned out to be more extensive than expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Steve, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
I was very pleased with the service I received and
I was very pleased with the service I received and interaction I had with my service advisor.
I was very pleased with the service I received and
I was very pleased with the service I received and interaction I had with my service advisor.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Came to Audi Plano for annual service and tire
Came to Audi Plano for annual service and tire replacement. The work included an oil change, replacing all four tires, wheel balancing, alignment, bent wheel repair, and a multi-point inspection. What I really liked is that they don’t add unnecessary mileage or do excessive test driving. My car was worked on, not driven around. They provide clean, newer loaner cars (you may need to book a bit further out to get one), and customer vehicles are kept locked on a gated lot with keys stored separately, which felt much safer. Pricing was very reasonable compared to other places I checked, and with a service offer, one tire ended up costing just $1. My service advisor, Sawyer, was great — clear communication, very patient, and no pressure to add unnecessary services. Overall, a very positive experience, and I plan to keep servicing my car here.
Came to Audi Plano for annual service and tire
Came to Audi Plano for annual service and tire replacement. The work included an oil change, replacing all four tires, wheel balancing, alignment, bent wheel repair, and a multi-point inspection. What I really liked is that they don’t add unnecessary mileage or do excessive test driving. My car was worked on, not driven around. They provide clean, newer loaner cars (you may need to book a bit further out to get one), and customer vehicles are kept locked on a gated lot with keys stored separately, which felt much safer. Pricing was very reasonable compared to other places I checked, and with a service offer, one tire ended up costing just $1. My service advisor, Sawyer, was great — clear communication, very patient, and no pressure to add unnecessary services. Overall, a very positive experience, and I plan to keep servicing my car here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Elena, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!