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Audi Plano

(3,737 reviews)
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Sales hours: 9:00am to 8:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–6:00pm
Sunday Closed
2022 state dealer award
View 7 awards
2022 state dealer award 2014 state dealer award 2013 national dealer award
2026 consumer dealer award 2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (877) 438-8043 (877) 438-8043
Used (877) 642-4907 (877) 642-4907
Service (877) 438-8535 (877) 438-8535

Inventory

See all 492 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since August 2007.
We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Reviews

(3,737 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi Plano from DealerRater.

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Emanuel and Julius were absolutely amazing! Emanuel made my selling experience so smooth and made sure I got the most competitive offer while Julius worked magic to help get me into the vehicle that I wanted! Spencer and Ivette were a great help as well! I never felt pressured or like I was just another “transaction” here! Customer service truly felt like a top priority! I have never had such a wonderful car buying/selling experience as I did with these two at Audi Plano! I absolutely love my new Audi and highly recommend buying here!

Emanuel and Julius were absolutely amazing! Emanuel made my selling experience so smooth and made sure I got the most competitive offer while Julius worked magic to help get me into the vehicle that I wanted! Spencer and Ivette were a great help as well! I never felt pressured or like I was just another “transaction” here! Customer service truly felt like a top priority! I have never had such a wonderful car buying/selling experience as I did with these two at Audi Plano! I absolutely love my new Audi and highly recommend buying here!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Audi Plano made my experience easy and they offered me a great car for a fair price. Tracy Crawford was a joy to work with! He came in on his day off to meet with me and finish the deal. Thank you Tracy!

Audi Plano made my experience easy and they offered me a great car for a fair price. Tracy Crawford was a joy to work with! He came in on his day off to meet with me and finish the deal. Thank you Tracy!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Got an excellent service. The agent Ms McKenzie provided support and pointed out what needs to be done to the car.

Got an excellent service. The agent Ms McKenzie provided support and pointed out what needs to be done to the car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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I was in a negative equity situation after NOT purchasing my last vehicle at Audi Plano (as I had the 2 prior to that). I was looking for a lease to help out. At first, it didn't look promising, but my file must have made it across Ricky Abram's desk, and he reached out as the salesperson (now Director) whom I previously worked with. He ran numbers, found me a great deal, and I was sold the same day (within 2 hours)... Ben Chen and Harman Hamad were also instrumental in assisting with the deal. I was not oversold and purchased only what I needed with clear expectations and honest feedback. Highly, highly recommend. Lesson learned my friends! Go check them out!

I was in a negative equity situation after NOT purchasing my last vehicle at Audi Plano (as I had the 2 prior to that). I was looking for a lease to help out. At first, it didn't look promising, but my file must have made it across Ricky Abram's desk, and he reached out as the salesperson (now Director) whom I previously worked with. He ran numbers, found me a great deal, and I was sold the same day (within 2 hours)... Ben Chen and Harman Hamad were also instrumental in assisting with the deal. I was not oversold and purchased only what I needed with clear expectations and honest feedback. Highly, highly recommend. Lesson learned my friends! Go check them out!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Kristine, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

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I couldn’t have asked for a better experience at Audi Plano! Adrian, Neil, and Michael are truly the dream team. They made the entire process seamless, enjoyable, and incredibly efficient. I was in and out with my new car in no time. Their professionalism, attention to detail, and exceptional customer service made me feel completely taken care of from start to finish. I’m thrilled with my new car and will always be proud to be part of the Audi Plano family. I cannot recommend them highly enough!

I couldn’t have asked for a better experience at Audi Plano! Adrian, Neil, and Michael are truly the dream team. They made the entire process seamless, enjoyable, and incredibly efficient. I was in and out with my new car in no time. Their professionalism, attention to detail, and exceptional customer service made me feel completely taken care of from start to finish. I’m thrilled with my new car and will always be proud to be part of the Audi Plano family. I cannot recommend them highly enough!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Natalie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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Sonja was very knowledgeable and helpful when I purchased my new Audi. I needed a car that would fit my particular requirements and she was very patient as I test drove several different models. Due to Sonja’s advice I feel I purchased the perfect car for me!

Sonja was very knowledgeable and helpful when I purchased my new Audi. I needed a car that would fit my particular requirements and she was very patient as I test drove several different models. Due to Sonja’s advice I feel I purchased the perfect car for me!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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Excellent sales team Israe and Omar in the finance department sealed the deal. This was a very positive experience

Excellent sales team Israe and Omar in the finance department sealed the deal. This was a very positive experience

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jay, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

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Great service and excellent quality of work. Took good care of me. Keep me informer the hole time.

Great service and excellent quality of work. Took good care of me. Keep me informer the hole time.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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Great service from the moment I arrived to the time I picked up my car after the service was completed. Constant communication during the process which made the experience even better. Excellent experience!

Great service from the moment I arrived to the time I picked up my car after the service was completed. Constant communication during the process which made the experience even better. Excellent experience!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Mike, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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My Audi recently required service. My advisor/customer service person was Mackenzie. Mackenzie immediately reserved a rental car and a date/time for repair. She was courteous and professional and kept me advised of repair status. My vehicle was repaired in a timely manor. I give Mackenzie and the service department five stars for sure! As the “face” of Audi Meghan was exceptional.

My Audi recently required service. My advisor/customer service person was Mackenzie. Mackenzie immediately reserved a rental car and a date/time for repair. She was courteous and professional and kept me advised of repair status. My vehicle was repaired in a timely manor. I give Mackenzie and the service department five stars for sure! As the “face” of Audi Meghan was exceptional.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Audi Plano. Feel free to stop by if you ever need any more help.

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