Reviews
Very good service in general and we were satisfied, purchasing process could have been faster
Very good service in general and we were satisfied, purchasing process could have been faster
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Got very good service. Service agent Ms. McKenzie was very co-operative and helpful. I have always got an exceptional service from her.
Got very good service. Service agent Ms. McKenzie was very co-operative and helpful. I have always got an exceptional service from her.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My Service agent Ms. McKenzie was very co-operative and helpful. I have always got an exceptional service from her.
Adian was awesome to work with!! Easiest car deal I have ever done! Great place to purchase a car.
Adian was awesome to work with!! Easiest car deal I have ever done! Great place to purchase a car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Staff was friendly and helpful, and service was completed quickly. Recommend this dealer and service center to others.
Staff was friendly and helpful, and service was completed quickly. Recommend this dealer and service center to others.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
BUYER BEWARE!!!! I'm a broker and work with hundreds of dealers a year. My customer had intended to buy a car here, it was a remote deal. We had everything agreed upon. I asked to put a deposit on the car and was told they don't hold cars, totally fine. Send us the papers, we will sign. Cash deal, super easy. Then they said they had a customer that made an appointment to see the car and they were "holding" the car for that appointment. But they don't hold cars. They sold the car to that person. Do the math. It doesn't add up. The formula here is Autonation. It's their policy to not hold cars, so next time you want to have them hold a car, just make an appointment OR better yet, find one at one of the regional/locally owned dealerships.
BUYER BEWARE!!!! I'm a broker and work with hundreds of dealers a year. My customer had intended to buy a car here, it was a remote deal. We had everything agreed upon. I asked to put a deposit on the car and was told they don't hold cars, totally fine. Send us the papers, we will sign. Cash deal, super easy. Then they said they had a customer that made an appointment to see the car and they were "holding" the car for that appointment. But they don't hold cars. They sold the car to that person. Do the math. It doesn't add up. The formula here is Autonation. It's their policy to not hold cars, so next time you want to have them hold a car, just make an appointment OR better yet, find one at one of the regional/locally owned dealerships.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
On first impression, no. My final service person M. Holmes, was great and very professional. Customer service all depends on your agent. Maxwell did a stellar job attending to my concerns and getting my car back within reasonable time.
On first impression, no. My final service person M. Holmes, was great and very professional. Customer service all depends on your agent. Maxwell did a stellar job attending to my concerns and getting my car back within reasonable time.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
They reviewed what the issue was and tried to attend to it. The best way they could. It was a good experience overall.
They reviewed what the issue was and tried to attend to it. The best way they could. It was a good experience overall.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Emanuel and Julius were absolutely amazing! Emanuel made my selling experience so smooth and made sure I got the most competitive offer while Julius worked magic to help get me into the vehicle that I wanted! Spencer and Ivette were a great help as well! I never felt pressured or like I was just another “transaction” here! Customer service truly felt like a top priority! I have never had such a wonderful car buying/selling experience as I did with these two at Audi Plano! I absolutely love my new Audi and highly recommend buying here!
Emanuel and Julius were absolutely amazing! Emanuel made my selling experience so smooth and made sure I got the most competitive offer while Julius worked magic to help get me into the vehicle that I wanted! Spencer and Ivette were a great help as well! I never felt pressured or like I was just another “transaction” here! Customer service truly felt like a top priority! I have never had such a wonderful car buying/selling experience as I did with these two at Audi Plano! I absolutely love my new Audi and highly recommend buying here!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything.
Audi Plano made my experience easy and they offered me a great car for a fair price. Tracy Crawford was a joy to work with! He came in on his day off to meet with me and finish the deal. Thank you Tracy!
Audi Plano made my experience easy and they offered me a great car for a fair price. Tracy Crawford was a joy to work with! He came in on his day off to meet with me and finish the deal. Thank you Tracy!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Robin, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Got an excellent service. The agent Ms McKenzie provided support and pointed out what needs to be done to the car.
Got an excellent service. The agent Ms McKenzie provided support and pointed out what needs to be done to the car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!