Audi Plano

I was very pleased with the service I received and interaction I had with my service advisor.

Came to Audi Plano for annual service and tire replacement. The work included an oil change, replacing all four tires, wheel balancing, alignment, bent wheel repair, and a multi-point inspection. What I really liked is that they don’t add unnecessary mileage or do excessive test driving. My car was worked on, not driven around. They provide clean, newer loaner cars (you may need to book a bit further out to get one), and customer vehicles are kept locked on a gated lot with keys stored separately, which felt much safer. Pricing was very reasonable compared to other places I checked, and with a service offer, one tire ended up costing just $1. My service advisor, Sawyer, was great — clear communication, very patient, and no pressure to add unnecessary services. Overall, a very positive experience, and I plan to keep servicing my car here.

The service was great from start to finish! I will definitely visit this location again for future service.

Great service and the work to my A3 was performed well with no issues at all

Brought my son and my car in for service and was taken care of from the get go. McKenzie and Sawyer were great to deal with and got us in and out and taken care of. Very professional team. Highly recommend.

Oscar was great to deal with. Car was delivered in great condition. Had to go outdoors to use restroom. But overall a good experience. Highly recommend

VERY NICE PLACE AUSTIN WENT ABOVE AND BEYOND, TAKING CARE OF MY ISSUES AND STAYED UP TO DATE WITH ME THE WHOLE PROCESS. 10 STARS IF THAT WAS AN OPTION

Excellent service! Communication was great and repairs were completed one day early! Very happy customer.

Every thing was good and scheduled properly. Good communication during the diagnostic and advisory period.

I had an outstanding experience with Audi Plano from purchase through service. On the sales side, Spencer Singer and Emari Henri made what is usually a stressful process feel easy, professional, and genuinely enjoyable. They were knowledgeable, transparent, and never pushy. I always felt that they were focused on helping me find the right car rather than simply closing a deal, which made a big difference. Their communication was excellent throughout the process and everything happened exactly as promised. After the sale, my experience continued to be just as positive on the service side. Jorge Garzon took great care of me and my RS e-tron GT. He was thorough, responsive, and took the time to explain recommendations clearly so I could make informed decisions. It?s rare to find a service advisor who combines technical knowledge with good customer communication, and Jorge does both very well. Overall, Audi Plano has built a team that clearly cares about both the product and the customer experience. From sales to service, I felt respected, well-informed, and well-taken-care-of. I wouldn?t hesitate to recommend Audi Plano to anyone looking for a premium car buying and ownership experience.