Audi Plano

Easy place to do business with very kind and communicative staff members. Will continue to use for service needs.

My service manager, Brian was very professional, polite and eligible about our Audi A4. He provided good guidance on what services are required. Given the low mileage that my wife has driven over its initial four years. all in all, I would trust Amity for our next service.

This is the second car I've purchased from Audi Plano, and the experience was great both times. Ash was very patient, professional, and genuinely kind throughout the entire process. He took the time to make sure all my questions were answered and made the purchase easy from start to finish. I highly recommend Audi Plano and working with Ash.

My service with Audi Plano is excellent every time,great team ,been serving my vehicle for years

Had a flat Bryan my service advisor return my text right away Told him my problem right away he check inventory of tires Told me is available and accommodate my schedule to go and get the tire replaced right away Took 1 hour at the dealer on my schedule to take care of things

My wife and I had a wonderful expereince with Erica. She was patient with us and showed interest in helping us get to our bottom line. Overall had a wonderful experience.

Outstanding experience. Cris Weeks was fantastic and Sonja Denholm was absolute pleasure to work with. They were professional, knowledgeable and made my purchase one of the easiest car purchases I've ever had. Additionally they have both followed up with me to ensure everything has gone well. I definitely recommend them!

To say my experience at Audi of Plano has been horrible is an understatement. It all started when I expressed interest in a 2017 Hyundai Santa Fe. Later that day, Tracy Crawford called and invited me to come to the dealership the following day to look at the vehicle and discuss a deal. I agreed and drove almost an hour to get there. When I arrived, I found out the keys were missing. I couldn't even test drive the vehicle—I could only walk around it and look at it. To make matters worse, Tracy continuously bounced between me and two other customers who were purchasing much more expensive vehicles. It left me feeling like I wasn't valued because I was only buying an "average" vehicle. I lost an entire evening for nothing. I even told him to be honest with me. If those other deals were more important than mine, I would have appreciated the honesty. Instead, I was assured that my business mattered, but his actions made me feel otherwise. Two days later, after the keys were finally located, I returned for a test drive. Even then, the experience felt rushed. I was simply given turn-by-turn directions, and the test drive lasted about five minutes before we headed back. It felt like he was in a hurry to get back to more important customers. Despite that, I liked the vehicle and decided to move forward with the purchase. Once we returned to the dealership, no one took the time to explain any of the vehicle's features or show me how anything worked. The attitude I received was essentially, "Here's the vehicle. If you want it, you want it. If you don't, it's cool." Those were the exact words spoken to me. During financing, I wrote a check for the down payment with the clear understanding that it would be held for one week because I was waiting on my insurance settlement from State Farm after my accident. Instead, the check was processed immediately, severely overdrawing my bank account. That unnecessary mistake created financial stress that could have easily been avoided had the agreement been honored. After receiving the keys, I sat in the parking lot and started inspecting the vehicle myself. That's when I discovered the sunroof shade would not retract properly, preventing the sunroof from closing correctly. I also found that the low-pressure fuel pump appeared to be failing, and the windshield wipers needed replacement. Just one week after purchasing the vehicle, it was back at the dealership for repairs. Since then, the customer service has only gotten worse. I can't get a straight answer from anyone about when my vehicle will be finished. I wasn't offered a loaner vehicle—only a Lyft ride home. I was repeatedly told, "Give me 45 minutes and I'll have an answer for you." Four hours later... still no answer. Finally, I called the service department myself hoping someone could help. After giving my last name, I was greeted with the question, "Is yours the Audi or the off-brand car?" I was honestly shocked. That comment alone spoke volumes about how customers are viewed. Throughout this entire process, communication has been terrible. Phone calls go unanswered. Messages aren't returned for hours, if at all. And when someone finally does respond, I still don't receive a clear answer. I came to Audi of Plano after being involved in an accident, hoping to purchase a dependable vehicle and be treated with the same respect as any other customer. Instead, I left feeling like I was less important because I wasn't buying an $80,000 or $100,000 luxury vehicle. Everyone deserves to be treated with dignity and respect, regardless of the price of the vehicle they're purchasing. Unfortunately, that was not my experience here. Would I recommend Audi of Plano? Absolutely not. If you're shopping for a luxury vehicle and spending six figures, maybe your experience will be different. But if you're someone with a normal budget simply looking for reliable transportation, don't expect to be treated like your business matters.

Our sales person Julius was very knowledgeable and took time to explain all the different models and features. We went to buy an A3 but ended up buying A5 and that too at a very good price. Ellie from the concierge girl was very knowledgeable on all the features of the car. I would definitely recommend this dealership and Julius if anyone is looking to buy an Audi.

Excellent advisors. Very informative. Repair work was completed with no issues. Very happy with this dealership.