Audi Plano

My Audi recently required service. My advisor/customer service person was Mackenzie. Mackenzie immediately reserved a rental car and a date/time for repair. She was courteous and professional and kept me advised of repair status. My vehicle was repaired in a timely manor. I give Mackenzie and the service department five stars for sure! As the “face” of Audi Meghan was exceptional.

My Audi needed repair and Mackenzie was my shop advisor. Mackenzie was professional and courteous. She established a day and time as well as reserved a loaner car. Mackenzie kept me advised regarding the repair status. The shop provided a video of the repairs after completion which was a great direct of information.

Do not walk—run away from this dealership. Under the direct management of Neil and Sonya, this entire acquisition was an unmitigated disaster defined by deceptive business practices, gross negligence, and complete operational incompetence. Bait-and-Switch & Predator Coercion: After locking down an agreed price, management attempted a blatant bait-and-switch. When I held my ground, they resorted to bad-faith tactics—coercively threatening to illegally cancel my deposit and void the deal unless I dropped everything, abandoned my schedule, and drove 4 hours right that instant. I was forced to threaten corporate intervention just to make them honor our deal. Atrocious Delivery Standards: For a performance luxury vehicle, the delivery state was insulting. The car was handed over with engine oil sitting at 50%, completely missing tire valve stem caps, and subjected to a rushed, garbage-tier detail job. Severe Shipping Delays: The transit and delivery logistics were dragged out endlessly through absolute disorganization, leaving me stranded waiting on a vehicle I had already secured. Buying a car here required pulling in Audi of America Corporate just to get them to do their basic jobs. Because of their predatory coercion, delivery failures, and reckless mishandling of state-mandated title and registration paperwork, formal regulatory complaints are actively locked in and being processed with the Texas Department of Motor Vehicles (TxDMV) and the Texas Attorney General’s Office. Absolute worst dealership experience possible—avoid at all costs.

Buying a car here requires corporate babysitting just to get them to do the bare minimum. Because of their fraudulent pricing games, dangerous delivery neglect, and illegal mishandling of state-mandated title and registration paperwork, formal regulatory complaints are actively filed and locked in with the Texas Department of Motor Vehicles (TxDMV) and the Texas Attorney General’s Office. Stay far away.

Kevin Burk was my service manager. He did an excellent job of explaining what the software update was about and how would it take. The dealership was experiencing electricity cuts so I left my car with Kevin. There was a noise concern from the front of the car too. Kevin got everything taken care of and delivered the car before the advised due date. Totally recommend Audi Plano and Kevin Burk to anyone who is looking to get their Audi serviced. Really appreciated Kevin's patience and calm service that made the servuxe experience pleasant

Easy place to do business with very kind and communicative staff members. Will continue to use for service needs.

My service manager, Brian was very professional, polite and eligible about our Audi A4. He provided good guidance on what services are required. Given the low mileage that my wife has driven over its initial four years. all in all, I would trust Amity for our next service.

This is the second car I've purchased from Audi Plano, and the experience was great both times. Ash was very patient, professional, and genuinely kind throughout the entire process. He took the time to make sure all my questions were answered and made the purchase easy from start to finish. I highly recommend Audi Plano and working with Ash.

My service with Audi Plano is excellent every time,great team ,been serving my vehicle for years

Had a flat Bryan my service advisor return my text right away Told him my problem right away he check inventory of tires Told me is available and accommodate my schedule to go and get the tire replaced right away Took 1 hour at the dealer on my schedule to take care of things