Reviews
Service tech Adrian was pleasant and helpful, also efficient in checking my in for the oil change and scheduling a diagnostic check up. My Uber ride was hailed and arrived within a short while. I was glad to be treated as a valued customer/client.
Service tech Adrian was pleasant and helpful, also efficient in checking my in for the oil change and scheduling a diagnostic check up. My Uber ride was hailed and arrived within a short while. I was glad to be treated as a valued customer/client.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Service tech Adrian was pleasant and helpful, also efficient in checking my in for the oil change and scheduling a diagnostic check up. My Uber ride was ordered and arrived within a short while. I was glad to be treated as a valued customer/client. Recommend highly Audi Plano to all!
I tried to call your customer Service team but all I got was voice mails. You had my car for 5 weeks and couldn’t fix it. I took it to Audio of Mckinney and they diagnosed the problem in one day and had my car ready the following day. Why did it take you five weeks to figure nothing out. I emailed the general manager half way through the process and he never returned my call. I’m pretty sure no one will answer this email.
I tried to call your customer Service team but all I got was voice mails. You had my car for 5 weeks and couldn’t fix it. I took it to Audio of Mckinney and they diagnosed the problem in one day and had my car ready the following day. Why did it take you five weeks to figure nothing out. I emailed the general manager half way through the process and he never returned my call. I’m pretty sure no one will answer this email.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Steve, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to [email protected]
Got very good service. Sales agent Ms. Sonja was very co-operative and helpful. I have always got an exceptional service from her. My entire experience of buying the new Audi was awesome and great! I recommend her strongly ! Thank you !!
Got very good service. Sales agent Ms. Sonja was very co-operative and helpful. I have always got an exceptional service from her. My entire experience of buying the new Audi was awesome and great! I recommend her strongly ! Thank you !!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Dheeraj! Thanks so much for the warm recommendation of the team here at Audi Plano.
Very good service in general and we were satisfied, purchasing process could have been faster
Very good service in general and we were satisfied, purchasing process could have been faster
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. If you have any further questions, please don't hesitate to reach out!
Got very good service. Service agent Ms. McKenzie was very co-operative and helpful. I have always got an exceptional service from her.
Got very good service. Service agent Ms. McKenzie was very co-operative and helpful. I have always got an exceptional service from her.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Audi Plano. We hope to be of service to you again in the future. Best wishes, Audi Plano
My Service agent Ms. McKenzie was very co-operative and helpful. I have always got an exceptional service from her.
Adian was awesome to work with!! Easiest car deal I have ever done! Great place to purchase a car.
Adian was awesome to work with!! Easiest car deal I have ever done! Great place to purchase a car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Chris, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything.
Staff was friendly and helpful, and service was completed quickly. Recommend this dealer and service center to others.
Staff was friendly and helpful, and service was completed quickly. Recommend this dealer and service center to others.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
BUYER BEWARE!!!! I'm a broker and work with hundreds of dealers a year. My customer had intended to buy a car here, it was a remote deal. We had everything agreed upon. I asked to put a deposit on the car and was told they don't hold cars, totally fine. Send us the papers, we will sign. Cash deal, super easy. Then they said they had a customer that made an appointment to see the car and they were "holding" the car for that appointment. But they don't hold cars. They sold the car to that person. Do the math. It doesn't add up. The formula here is Autonation. It's their policy to not hold cars, so next time you want to have them hold a car, just make an appointment OR better yet, find one at one of the regional/locally owned dealerships.
BUYER BEWARE!!!! I'm a broker and work with hundreds of dealers a year. My customer had intended to buy a car here, it was a remote deal. We had everything agreed upon. I asked to put a deposit on the car and was told they don't hold cars, totally fine. Send us the papers, we will sign. Cash deal, super easy. Then they said they had a customer that made an appointment to see the car and they were "holding" the car for that appointment. But they don't hold cars. They sold the car to that person. Do the math. It doesn't add up. The formula here is Autonation. It's their policy to not hold cars, so next time you want to have them hold a car, just make an appointment OR better yet, find one at one of the regional/locally owned dealerships.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
On first impression, no. My final service person M. Holmes, was great and very professional. Customer service all depends on your agent. Maxwell did a stellar job attending to my concerns and getting my car back within reasonable time.
On first impression, no. My final service person M. Holmes, was great and very professional. Customer service all depends on your agent. Maxwell did a stellar job attending to my concerns and getting my car back within reasonable time.
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- Overall experience
- 4.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
They reviewed what the issue was and tried to attend to it. The best way they could. It was a good experience overall.
They reviewed what the issue was and tried to attend to it. The best way they could. It was a good experience overall.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!