[{"id":41255,"personPtyId":35473842,"firstName":"Jordan","lastName":"Clarius","titleText":"Sales","emailTxt":"jordan@garnetvw.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":62,"imageUrl":"https://cdn-user.dealerrater.com/images/users/fmilligan/d66994c4-0e59-479d-8d12-8ba2ff10246f.jpg","drDealerId":31159,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":467255,"personPtyId":35644326,"firstName":"Margot","lastName":"Lilly","titleText":"Business Manager","emailTxt":"Margot@garnetvw.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":31159,"dealerEmpStartDtUtc":"1414800000","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":466403,"firstName":"Ed","lastName":"Meyers","titleText":"General Sales Manager","emailTxt":"emeyers@garnetvw.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/b7c4fd7d763a.jpg","drDealerId":31159,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":41260,"personPtyId":35473813,"firstName":"Fran","lastName":"Milligan","titleText":"Sales","emailTxt":"fmilligan@garnetvw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/users/fmilligan/108e5e6c-c5e9-4630-b925-75305ab4b96a.jpg","drDealerId":31159,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":146869,"personPtyId":35539962,"firstName":"Ryan","lastName":"Truitt","titleText":"Sales","shortBioText":"","emailTxt":"ryan@garnetvw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/users/fmilligan/9ec77ae7-87ff-4e64-b722-655221ec3cdd.jpg","drDealerId":31159,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":466038,"personPtyId":35401177,"firstName":"Andy","lastName":"Sheffler","titleText":"Sales Manager","emailTxt":"andys@garnetvw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":31159,"dealerEmpStartDtUtc":"1338508800","industryStartDtUtc":"1122854400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":466406,"personPtyId":35584069,"firstName":"Casey","lastName":"Truitt","titleText":"Sales","emailTxt":"casey@garnetvw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/130fb07515b0.jpg","drDealerId":31159,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":467209,"personPtyId":35580874,"firstName":"Phil","lastName":"Hendrixson","titleText":"Sales","emailTxt":"Phil@garnetvw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":31159,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":41258,"personPtyId":35473786,"firstName":"Eric","lastName":"Hendrixon","titleText":"Owner","emailTxt":"ehendrixson@garnetvw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/e1d669afd17e.jpg","drDealerId":31159,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":466411,"personPtyId":35554896,"firstName":"Kieran","lastName":"Coia","titleText":"Sales","emailTxt":"kieran@garnetvw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/4c4bb0d6c4af.jpg","drDealerId":31159,"certifiedEmployee":false,"deptDscrp":"Sales"}]
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Garnet Volkswagen Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

Special Offers

Other rates
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Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since April 2012

Stop by today to see why Garnet VW is the Tri-State area's # 1 VW dealership. Out of state residents do NOT pay PA Sales

...

Tax. Earning the VW President?s Club Award for our West Chester (and nearby Philadelphia) Volkswagen dealership, we share excellence with our customer care and models such as the new Volkswagen GTI, Jetta, and Passat . If you are in need of a Philadelphia Volkswagen dealer or Wilmington Volkswagen dealer, our convenient location in West Chester, Chester County should allow us to service your needs. Our VW store offers shuttle and loaner car service, and also have parts and service open Saturdays.

"It's your World! GarnetVW.com"

Service

Tire Rotation

$24.95

New Brake Pads/Shoes (Front)

$165 and up*

Brake Inspection

Complimentary

Engine Diagnosis

$105

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
228 lifetime reviews. Includes reviews of Garnet Volkswagen from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    August 20, 2018

    Jordan Clarius was excellent to work with and made the entire process a breeze. He was responsive to my needs, worked out the details of the deal quickly,... and knew the product inside out. I have dealt with many care sales men and women, having even sold cars myself, and Jordan is one of the best. Knowledgeable, respectful, and professional. There was no nonsense...no game of haggling (great price to begin with)...no fake interest or attention--I was treated like a real person instead of the next pay check. I will definitely be back to Jordan and Garnet in the future.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
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    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jordan Clarius

    Sales

    (5.0) 62 reviews

  • 5.0 out of 5
    August 7, 2018

    They did a great job recommending what model would work best for me, they gave me a fair amount for my trade. I was out the door with a new car in very... little time.

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Margot Lilly

    Business Manager

    (5.0) 17 reviews

    Ed Meyers

    General Sales Manager

    (5.0) 5 reviews

    Casey Truitt

    Sales

    NOT RATED

  • April 18, 2017

    Our saleswoman Chelle Prunkel was the greatest to say the least. My wife and I can't thank her enough. We both have never had such a pleasurable experience... buying a car in our lives. She makes me actually want to turn in my GMC Envoy and buy a Volkswagen. The whole staff there at Garnet from start to end was great ! We will never ever buy cars anywhere else but at Garnet Volkswagen in West Chester, PA and will make sure to let our friends and family know that buying a car can be a pleasurable experience if you go to Garnet Volkswagen.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 31, 2018

    This dealership is the easiest one I have ever worked with. We have bought our last 2 cars here and we will keep going back. I was texting with a dealer... over the phone on a Friday, he gave me all of the info on the car I was looking for, got me the numbers I needed to be at, we set up a time for Saturday morning to look at the car. When we got there, he was waiting for us with a new clean car, went for a test drive with us explaining all of the features, very helpful. Once we went back in the show room, all of the numbers we talked about were the same, no supersizes at the end. Only took about 3hrs, and the car was spotless with a full tank of gas. He helped me set up my phone to sink with the car and followed up on Monday to make sure we were happy. Over all great experience. Highly recommend this dealership!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Margot Lilly

    Business Manager

    (5.0) 17 reviews

    Kieran Coia

    Sales

    NOT RATED

  • 5.0 out of 5
    July 25, 2018

    So we all know going to look at a new car can be overwhelming and anxiety ridden. No amount of research can prepare you for the moment of walking into... a dealership. luckily for me, I reached out via telephone a few days prior and spoke to the amazing Casey. Casey was patient and kind on the phone and answered all my question prior to me making the decision to step foot inside the location. He even called me back promptly when he had to ask his manager about an odd question I had about price matching. A few days went by before I had the chance to get over to Garnet Volkswagen after work. As soon as I walked in, Casey was there, even though I didn't tell him I would be stopping by that day. He remembered all that we had talked about on the telephone a few days prior. He even remembered the exact trim level I was looking at as well as the car that I was looking to trade in. Great memory!! especially for an unannounced walk in. He set me up for a test drive and explained all the technology features of the 2019 Jetta SEL. what a car! I think he could sense that i was a bit overwhelmed with all the tech beautifully placed in the vehicle and literally sat with my boyfriend and i and explained nearly ever button. The car comes with a users manual... Casey definitely didn't have to go through all the features with me like he did, but he was so kind to do so. He was knowledgeable, patient, and honest through the process.I literally can not express how awesome Casey is. He explained everything throughly, gave me a no pressure attitude, made me feel comfortable and 100% sure of my purchase. I would HIGHLY recommend him to any of my friends, family, and coworkers if they were looking for a Volkswagen. Thank you Casey! You made the process so easy. I couldn't be happier with my experience and my new car!!!!

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Casey Truitt

    Sales

    NOT RATED

  • 5.0 out of 5
    July 9, 2018

    This was my first new car purchase. Coming into the dealership, I knew what type of car I wanted. Fran was so helpful with finding me the perfect car.... He was very knowledgeable with each car, and he was very respectful of what I wanted. There was no pressure of upgrading either! The relaxed and friendly atmosphere made my car buying experience even better. I highly recommend coming to Garnet Volkswagen and working with Fran.

    5.0 out of 5
    Customer Service
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Margot Lilly

    Business Manager

    (5.0) 17 reviews

    Fran Milligan

    Sales

    NOT RATED

  • 5.0 out of 5
    July 6, 2018

    Phil and Eddie provided the type of experience you don???t come across very often these days. From the moment I walked in until driving off with our new... car, my wife and I were treated like family. No pressure whatsoever, but a solid deal from quality people. People buy from people, and while this is our first VW, it won???t be our last.

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ed Meyers

    General Sales Manager

    (5.0) 5 reviews

    Phil Hendrixson

    Sales

    NOT RATED

  • 5.0 out of 5
    July 1, 2018

    This is my 3rd vehical I have gotten from Garnet! They have always been great and so helpful! This time I worked with Jordan who was great from the start.... Not pushy at all and very personable. He was very upfront with me from the beginning showing me all of my options. Margot was amazing as well. She explained things thoroughly and was very upfront and honest with me as well. It was a great experience as always!

    5.0 out of 5
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    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jordan Clarius

    Sales

    (5.0) 62 reviews

    Margot Lilly

    Business Manager

    (5.0) 17 reviews

  • 5.0 out of 5
    June 28, 2018

    Dealt with Phil Hendrixson (sales consultant), Ed Meyers, and Margot Lilly. All very helpful and straight forward. No pressure to buy. Great purchase... price. Would reccomend, and would buy from them again.

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Margot Lilly

    Business Manager

    (5.0) 17 reviews

    Ed Meyers

    General Sales Manager

    (5.0) 5 reviews

    Phil Hendrixson

    Sales

    NOT RATED

  • 5.0 out of 5
    June 28, 2018

    Recently went to Garnet Volkswagen in search of a new car. Garnet was nearly an hour and half from home for me but it was worth it. I walked in and met... Casey Truitt who immediately set me up for a drive with the car I was interested in. When I returned from my drive, I told Casey I liked the car and what kind of money I was willing to spend on a lease. He and his manager Ed really impressed me. I've been to dealerships where the sales person and manager play games with the down payment, leasing terms, and dealer add-ons but I got no nonsense or minutia at Garnet. We very easily came to terms and there was no pressure put on me to make an impulse decision. A few days later I came back and I signed the paperwork. The Finance Manager, Margot, was also awesome to work with. She helped me understand all of the forms I was signing and worked with me to find a tire protection package that worked for me. Excellent experience from start to finish.

    5.0 out of 5
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    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Margot Lilly

    Business Manager

    (5.0) 17 reviews

    Ed Meyers

    General Sales Manager

    (5.0) 5 reviews

    Casey Truitt

    Sales

    NOT RATED

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