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Garnet Volkswagen

(4.3) 211 reviews

Dealer on Cars.com since April 2012

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 4:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 4:00 PM
Sun Closed

Reviews

4.3
211 lifetime reviews. Includes reviews of Garnet Volkswagen from DealerRater.com
  • Wouldnt go anywhere else for a car !!!!
    April 18, 2017

    Our saleswoman Chelle Prunkel was the greatest to say the least. My wife and I can't thank her enough. We both have never had such a pleasurable exper...ience buying a car in our lives. She makes me actually want to turn in my GMC Envoy and buy a Volkswagen. The whole staff there at Garnet from start to end was great ! We will never ever buy cars anywhere else but at Garnet Volkswagen in West Chester, PA and will make sure to let our friends and family know that buying a car can be a pleasurable experience if you go to Garnet Volkswagen.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Excellant experience
    December 27, 2017

    I purchased a Pre-Owned BMW X1. Called ahead and at arrival the vehicle was waiting to be presented. Casey and Margot made the sales process extremely... easy. Highly recommend not only this dealership but Casey.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

  • Best Dealership Hands Down
    December 23, 2017

    Today I purchased my second car from Garnet and I can honestly say their sales team is the best. We were treated like family and taken care of complet...ely. From start to finish the process was smooth and without aggravation. We will definitely be back!

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

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See All In-Stock Inventory


Service & Repair

Service Reviews

4.3

15 lifetime reviews of the Service Department.
Includes reviews of Garnet Volkswagen from DealerRater.com

  • Excellent Service
    March 27, 2017

    The Service staff was excellent. Diagnosed problem quickly and price was fair. As a woman I'm always skeptical about going to repair shops. They m...ade me feel safe and they did not take advantage. I will return there and I will recommend them to all my family and friends

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair

  • SERVICE SUCKS
    March 23, 2017

    Took car into service, asked for a oil change and tires rotation. Just got oil change and all these recomendations that i am happy i did not fall fo...r due to service i received just for an oil change. I asked for tires rotation but did not get and was not made aware of it but initially charged for it. So the next day i called to ask why my tires were not rotated and it took Brandon 1 full day to figure out why, then i was supposed to be refunded but then was charged again!!!!! Without any courtesy call stating there error. I had to call and ask why was i charged and just got a response "oh we put in the refund today for double to amount" WELL IF YOU KNEW THAT YOU CHARGED ME AGAIN THANKS FOR LETTING ME KNOW!!!! CUSTOMER SERVICE SUCKS!!!! NO ACCOUNTABILITY ON THERE PART BOUGHT CAR FROM HERE AND WILL NEVER COME BACK!!! Go to the Delaware Smith VW where service is cheaper and no tax for service!!!! YOU HAVE LOST A RETURNING CUSTOMER - AND I WAS PLANNING ON TRADING IN SOON I also noticed that the whole service department has got a whole staff makeover - NOTE TO OWNER - YOU SHOULD DO WHAT YOU NEED TO DO TO GET THEM BACK - BECAUSE YOUR GOING TO DEFINITELY LOSE CUSTOMERS WITH THAT CLOWN ACT OF SERVICE EMPLOYEES

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

Read all Service & Repair reviews
Service Pricing

    Tire Rotation

    $24.95

    New Brake Pads/Shoes (Front)

    $165 and up*

    Brake Inspection

    Complimentary

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 46 Offers on 5 Models

About Our Dealership

Dealer on Cars.com since April 2012

Stop by today to see why Garnet VW is the Tri-State area's # 1 VW dealership. Out of state residents do NOT pay PA Sales Tax. Earning the VW President?s Club Award for our West Chester (and nearby Philadelphia) Volkswagen dealership, we share excellence with our customer care and models such as the new Volkswagen GTI, Jetta, and Passat . If you are in need of a Philadelphia Volkswagen dealer or Wilmington Volkswagen dealer, our convenient location in West Chester, Chester County should allow us to service your needs. Our VW store offers shuttle and loaner car service, and also have parts and service open Saturdays.

"It's your World! GarnetVW.com"

Top Reviewed Employees

Jordan Clarius

Sales

57 reviews

Fran Milligan

Sales

10 reviews

Margot Lilly

Business Manager

6 reviews

Ryan Truitt

Sales

6 reviews

Andy Sheffler

Sales Manager

4 reviews
Garnet Volkswagen
1620 Wilmington Pike West Chester, PA 19382
New (888) 806-5018
Used (866) 455-7664
Service (484) 840-5212
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