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Used Imports Auto LLC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (112 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (112 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Used Imports Auto LLC from DealerRater.

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Lexis IS 200t

After 2 weeks of browsing online used cars, I ran into the Lexus IS 200t from UI autos. Chris and J worked with me and we agreed on a price that's hard to beat compared to other sites. They communicated promptly and even took care of some minor issues I found with the car. I highly recommend UI autos and would definitely come back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Saints for the kind words.

Electronics serviceman

Overall I was very pleased with my purchase. Friendly people at all offices and a great price made me very satisfied with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Civamarus for the kind words.

Thank you

Andre and his amazing team treated us like family the second we walked into the door. They didn't give me sales pitch or pressure me to buy. They fought to get me the best interest rate and payment. I had my 2 kids with me and they were so kind and courteous to them. The kids had a great experience as well it was literally like visiting family. Thank you all so much. You all are too kind.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Natalie, for the kind words.

Thank You

I would like to take this opportunity to thank my Sales Representative ? Edward and General Manager Tamark for making me a happy customer. I recently purchased a 2014 Lexus ES 350 from their dealership ? Used Imports Auto. I truly appreciate them for their great customer service and for going above and beyond to ensure I had a great car buying experience. Tamark exemplified great customer interaction and attention to detail. I would definitely recommend Used Imports Auto to others who are looking to purchase a used quality vehicle at a great price. I would also like to thank the staff you worked behind the scenes to help with my overall satisfaction. Much appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Dauda. We really appreciate your business.

Lexus 450h

Sunny was great! Great guidance through the car buying process & got the exact car I wanted!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Lauren.

Review

Great car , great customer service ! I recommend George he was very helpful and professional and made sure we went away satisfied .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Monay, for the kind words.

Sales experience

Had a great experience shopping with used imports auto. Chris the sales associate did a great job. Very respectful and courteous, can handle any kind of customer. Chris went far and beyond his calls of duty to satisfy me. I highly recommend him. UIA have variety of exotic cars with good price range. Give them a trial and you will be glad you did.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Olu, for the kind words.

Nice staff but tough negotiators

Their inventory is broad, but the quality isn't that great. The high-end vehicles are decently priced because they're not top notch. If you are willing to compromise on that end, you should be able to close the deal. I personally thought that they were fair on the appraisal of my trade-in, but would not move 100 dollars to meet me in the middle.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Roger, we are sorry that you didn't get the trade value that you were thinking. We are focused on quality more than ever before. We have 2 service advisers and 4 techs on staff to manage our 150 car inventory.

What a Great Experience

My name is Rodney and from Baltimore, Md and I just want to give a shout out to my man Chris B. at UIAutos for his professionalism and attention to detail throughout the entire buying process. Not only was Chris Great to work with so was the Sales Mgr again very professional and attentive, these guys really stepped up they made sure I had transportation from the Marta Train station which I took from the airport, the vehicle I purchased was a 2012 QX56 very beautiful and runs great!! I drove it back from the dealership to my home in Baltimore and had absolutely NO PROBLEMS with it the vehicle ran Great!! I definitely recommend these guys for your next car buying experience for sure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Rodney, for the kind words.

Bittersweet experience

I bought the car of my dreams just to have their professionalism ruin the experience. I live out of state and tried to explain to them a simpler way of helping me obtain my tag in my home state. They told me to trust the process and everything would be just fine. Instead they sent the check for the amount they took out as sales tax to the wrong department in my home state. That mistake will cost me late charges for up to three months. I didn't haggle with the price & personally believe that they should try and do the right thing by canceling the check & issuing another one to the appropriate department. But I can't seem to get anyone on the phone. Maybe someone will respond to my review. Wish me luck!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Robert, sorry about your late charges. I dug into it, the government department who received the check had conveyed to our Title dept originally that they were the right dept to handle it, later on to reneg on that claim. It is rarely the best experience dealing with any government department, but we are very sorry for this whole experience.