Reviews
Perfect service perfect management all of the time
Perfect from start to finish. Tracie handled everything perfectly. Tyler did a perfect job with everything. So polite efficient caring just perfect. This is why we buy all of our cars from west Herr for years as well as my extended family
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
West herr amherst
Seamless setup got my car repaired..courtesy vehicle was excellent..chris is informative and knowledgeable…even my sales person jeff Wilson got involved with situation and called me when completed , chris also called..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mike - we are so happy to hear that! Thank you so much for the excellent review! 😊
Gréât Job West Herr Service!!
Thanks for the awesome service!! I love thé New service department.. very convenient snd upscale!! Christopher was my contact person and was very efficient and kind. Thsnks West Herr!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks so much, Kathryn! 😊
What can you expect
Excellent. Broke down and puttered into the lot. No appointment and had me up and running with in 2 days. Plus zero charges due purchasing an extended warranty from West Herr when I bought vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
service was great
Bill in service was GREAT!! He, along with the rest of the staff, we so friendly and welcoming. Bill kept me updated throughout the day with realistic time frames of completion.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great care
Love the remodel. Great new setup. Service was wonderful. Got us taken care of faster than I thought it would be. Thank you the excellent service.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are so happy to hear that! Thanks, Penny! 😊
Great Experience
René was great through the entire process, everything went smoothly and I’ve loved my 2023 Ford Bronco so far! I would recommend West Herr Ford
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Perfect
It was time to turn in my lease and I purchased a 2022 Ford Escape. Savannah is the best to work with! Highly recommend working with her.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much, Melissa! 😊
Great Job on helping me buy a new car. excellent!
My experience with Savannah and her finance manager was world class service. They took care of me from start to finish. I definitely recommend working with Savannah and the West Herr team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so happy to hear that, Joe! Thank you so much! 😊
Professionalism made me a satisfied customer
Had a great experience with salesperson Raymond. After an unexpected issue; the problem was resolved right away and I am a very satisfied customer. Thank you again for all your help and professionalism.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much, Marian! We are so happy to hear that! 😊