Friendly Ford

4.6 out of 5 4.6
Rectangle 48
Sales 8:30 AM - 7:00 PM
Service 8:00 AM - 1:00 PM

Friendly Ford Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

8:30 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2012

Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on.

...



We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.

"Home of the $14.95 Oil Change!"

Service

Wheel Balance

$49.95

Tire Rotation

$21.95

Oil, Filter Change

$34.95

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
714 lifetime reviews. Includes reviews of Friendly Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    October 18, 2019

    I tried to go in this morning for a works package. They tried to tell me the works package is now 55 dollars and a tire rotation would be an extra 25.... The quicklane website says the works package is always 49.99 or less and includes a tire rotation. I have frequented this service department in the past, but will never bring any of my vehicles here again. Completely wrong to charge a different price than the quicklane website.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Mr. Garza, This is Friendly Ford you are rating. We are not a Quicklane Franchise nor associated with Quicklane. We do value your business and... hope that the quality of service was excellent. We do hope you check the correct website next time.

  • 1.0 out of 5
    October 18, 2019

    I tried to go in this morning for a works package. They tried to tell me the works package is now 55 dollars and a tire rotation would be an extra 25.... The quicklane website says the works package is always 49.99 or less and includes a tire rotation. I have frequented this service department in the past, but will never bring any of my vehicles here again. Completely wrong to charge a different price than the quicklane website.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • August 31, 2015

    Purchased 2015 Ford F-150 Lariat. I had the best experience at Friendly Ford. Would highly recommend them and will definitely purchase from them again.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    October 11, 2019

    Called and spoke with internet salesman Jose Jasso about a truck I was interested in. I am from another state. After a brief conversation and pictures... of said vehicle being sent to me I completed the necessary finance approval application per Jose's direction. I asked if I could put a hold on the truck. I was told no they couldn't do that however once financing is approved the vehicle is effectively held. I was happy with the price of the vehicle so no attempt was made for negotiations of its price. We negotiated the price of some outrageously priced add-ons that I did not want such as Nitrogen in the tires for $299. I was sent a worksheet of the total price and thought all was well as Jose texted me that the truck was mine and that we were all set for a weekend pickup. Later that day, after being sent the text that stated the truck was mine and that we were set for the weekend pickup, when I made contact again concerning the weekend pickup and my plans for transportation there and asking what forms and identification I needed to bring for financing and purchasing I got no response. A little while later I tried to call Jose and he sent a text response that I would be called shortly. I checked in again after a couple hours passed with no response to see when I could expect the promised call. Finally I was called by Jose, 3 1/2 hours later after my initial contact concerning transportation and ID needed, and he then told me someone else was buying the truck. I was told this new buyer contacted the dealership this same day, after my contact the previous day, after my financing approval the previous night, and after I was told the truck was mine by text this same day. I was told that this new buyer had somehow managed to complete financing approval and hold the truck. All this after I was told by text that the truck was mine. Wow! I contested this, explained that I was told that I could not hold the truck officially however financing approval does effectively hold the truck (which I completed the night before), and that I was ghosted for multiple hours that afternoon while apparently the truck was being sold to someone else. As you can imagine this conversation went nowhere. The truck was sold right out from underneath me. I have to wonder if it was done to make more profit on the extremely overpriced add-ons such as the $299 nitrogen? To make matters worse Jose said maybe the deal would fall through and he would update me the following day either way. Well, the next day came and went with no contact from Jose. Not a complete surprise based on how I was treated on the truck that I was told was mine. I myself reached back out to Jose, after not hearing from him as promised the previous day, and he confirmed the truck was sold. This was my poorest experience ever with a dealership. I feel this was very unethical and immoral. We clearly had a deal agreed upon, I was approved for financing, and Jose knew my plans of arriving over the weekend. He himself stated these things to me in text communication. Then somehow the truck is sold to someone else?

    1.0 out of 5
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    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 25, 2019

    The service and personnel were great. I recommend Danny Nathan as a very nice and informative salesman. This is 2nd automobile purchased from this dealership.... I highly recommend!

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 24, 2019

    Great customer service with no troubles getting my family into a new vehicle. They had plenty to choose from with no salesmen pushing. Will be going back... for the next one

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    June 23, 2019

    had a Terrible experience at this dealership, i bought a f250 used about 3 weeks ago and the next day i realized it was full of ants, i called the salesman... (Jose jasso) and the manager told me it was because "the season" i went twice because the first extermination didnt work, i missed a day of work, next time they told me they will do a full extermination which they did but i missed 7 days of work. I tried to return the truck but sales mánager told me that was the only way that they could help me. Its been stressful because ive had Nothing but problems with this truck. After that i went to the service 2 weeks later cause the truck was shaking and it had weird noises on the chasis,i picked Up my truck sales man told me that was normal in those kinds of trucks, thats not true, everyone knows that. Ive had almost a month with the truck. i went to ntb to get my truck suspensión checked and they told me the stabilizer bar was damaged. Friendly ford didnt want to fix my truck cause i got the insurance and it was cover they said everything was ok. And till today i have the same problem with the ants. I regret buying this truck from this dealership and i do not want anyone to have these kinds of problems. Last thing, the same day i bought this truck, he tried to put a good coment on him self and the dealership with my own cell phone. The whole situation is unfair.

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    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    June 21, 2019

    Stay far away from these crooks. These guys put a vehicle out at a good advertised price then refuse to sell it for that price. Tried to rip me off at... every turn. Its anazing these guys can sit there and look you in the face while trying to give you an unbelievably bad deal that you would be over 10,000$ upside down on as soon as you walk out the door. Greedy folks. You would assume their required profit margin would be built into the price they advertise at. Not so.

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    3.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for reaching out. Our customers mean a great deal to us, so we regret to hear of the experience you've described. We'd appreciate the... opportunity to discuss this matter; please contact us at (800) 568-9561 at your convenience so we can work towards a resolution. We hope to hear from you soon. - Austin Salinas, GSM

  • 2.0 out of 5
    June 2, 2019

    First of all I would like to say if you want to trade a vehicle with this place think long and hard about it. I have purchased three trucks/cars with Friendly... Ford. But this last visit with them tops all times I have dealt with any dealership. I took the time to get a KBB Instant Cash Offer for my truck just like I did with the last dealership I purchased a truck from. I got from them exactly what KBB offered, the first thing these guys did was to say because of a small dent in the trucks bumper my trade in was not worth the price on the Instant Cash Offer. I got at the dealership at 5 and didn't leave till well after they closed, the first offer they gave was way low they said they priced it as a XLT ok fine then. Back into his managers office he goes back out to me 15 minuets later with another offer we are still thousands apart from the Instant cash offer. Long story shortened after I sell the truck I see it listed for over 24,000.00 know I know all businesses need to make a profit but almost 6000.00 dollars ???? Hey save yourself some time and don't deal with them on a trade they will low ball your trade. And then when you call them on it they will hound you to change your review of the deal and after you call them out and show them what they did silence. *********************************************** Just as a update twice I have tried calling and making contact with the management of Friendly Ford and to this date I have not been successful in getting a call back from them. One would think if they were serious about contacting with my concerns they would do it in less than a week . *********************************************** Still didn't take the time to call me the truth Is they don't really care

    2.0 out of 5
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    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello Ben, thank you for taking the time to share your experience. We regret any breaks in communication, and we would appreciate another chance to di...scuss this matter. If you are willing, please contact us at (800) 568-9561 and we'll do our best to make this right with you. We hope to hear from you soon. - Austin Salinas, GSM

  • 5.0 out of 5
    May 14, 2019

    I have purchased 3 vehicles from Friendly Ford. Colby Mitchell has been my salesman all 3 times. He is very knowledgeable. He is the best.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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