Friendly Ford

3.1 out of 5 3.1

Reviews

3.1 out of 5 3.1
732 lifetime reviews. Includes reviews of Friendly Ford from DealerRater.com

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  • 1.0 out of 5
    April 20, 2021

    These business place doesn't even deserve one star. I wish I read the other people reviews before wasting my time there. WE negotiated the deal on the... phone with our sales person, David, before we drove for over an hour to purchase the car. We specifically stated that we will pay the price we agreed on and will not pay for some extra charges like nitrogen in the tires for $299 (yes, it is ridiculous) and some other fees that they try to sneak into the price. David agreed to it, but conveniently "forgot" to inform his manager about the deal that was made on the phone. When we were ready to sign the papers, the price was was about $1900 !!! greater than was agreed upon, and I am not talking about the sales tax or the registration. It was extra! These dishonest people just use the fact that some people trust sales person and sneak in some extra charges. I understand that each business has to make money and the deal is made when both sides agree on the deal. It is absolutely unacceptable to promise a certain price on the phone, make people to drive to the dealership and then try to sneak in some ($1900) charges. It is a bad business, and I have no respect for these people. I am just trying to warm people to stay away from this place, don't waste your time, they are very dishonest people

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    April 12, 2021

    Worst dealership I have ever seen. Got an online price from their web site, called to verify price. Drove 4 hours to get there,,then they raise the price... by $3200. thought if I drove that far I was a fish. Should be against the law to lieand cheat like that...STAY AWAY. If they lie like that, what other cheating things do they....Flooded cars, lemons.hail dents all covered up? Maybe they are capable of anything.

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    Does not recommend this dealer
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  • August 31, 2015

    Purchased 2015 Ford F-150 Lariat. I had the best experience at Friendly Ford. Would highly recommend them and will definitely purchase from them again.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    February 10, 2021

    Salesman was great, Ray Barnes. Call in advance he was wait.ing for me ready for a test drive. Worked with me and we agreed on price. very neat and clean... building and COVID friendly. I would do business with Friendly Ford again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 2, 2021

    Charles Reed is the best! We have purchased 3 vehicles from him over the years. He is always helpful and gets us the best deal he can! Thanks Mr. Charles!

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    Does recommend this dealer
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  • 5.0 out of 5
    January 29, 2021

    Thanks Matt Coleman appreciate you working out the deal for me. You are great! Love my truck, I will see you again, have a great day! Good luck on your... continued sales success

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    Does recommend this dealer
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  • 5.0 out of 5
    January 29, 2021

    We have bought 4 cars and trucks 3 from Charles Reed he was very Nice to us we will return. The dealership was very clean every one was great we just... love the whole dealership Thank you William cantrell

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi William, thank you so much for your positive comments about Friendly Ford! We are always more than happy to assist you if anything else comes up. T...ake care!

  • 1.0 out of 5
    January 20, 2021

    Negotiated the price of a used f-150 from the autotrader list price of 26,383 to 25,900 when the But order was sent it was for a total of 30,789 dollars... the "guy in the back" called me after I was in not happy with paying for nitrogen blue steel something wheel locks and a windshield replacement for a truck I've never seen. Anyway he called me and said the list price on that truck is 28,981 so how did I agree to 25,900 of of 26,383 to then wanting me to pay almost 29k for a truck with 68k mile befor taxes haha bait and switch this is why you always finance with an outside bank for used cars my finance person called me within 5 min of receiving this and said it looks fishy and sent it to me crazy how I looked up blue steel and it bright me to dealer rater for (un)friendly Ford of Crosby Texas. Stay away from thes people they will steal from you if you let them

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    Does not recommend this dealer
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  • 5.0 out of 5
    August 17, 2020

    Awesome experience from the beginning. I sent an online inquiry and someone reached out to me within hours. I was connected to a sales man who was upfront... about expectations. Deal was done within a hour. Highly recommend the facility.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Toni, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happ...y to hear that your experience reflected this. If there is anything else we can do to assist you, please let us know! Take care!

  • 5.0 out of 5
    July 8, 2020

    Since our family moved to Texas in 1995, Charles Reed took our family out a van that died and moved us into 2 new cars, and we have been buying cars from... him ever since (over 20 years). We have bought 2 Escorts, a Taurus, a Focus, a F-150, 2 Fusions, and a Ford Escape. He has always treated us like family and follows up with us!

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    Does recommend this dealer
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