Findlay Acura

On May 29th, I decided to go to the dealership to check out a car I had seen online (they had been sending me information about it for nearly two months, though I still wasn't sure about it). The salesperson, Juan, specified that the dealership had performed some maintenance on the car, such as replacing the brakes, changing the oil, and putting on new tires. I drove the car home that day, but a week later I returned because the brakes were making a lot of noise whenever I pressed the pedal. They told me the issue was resolved; I drove the car for another week, but the noise persisted. I went back to the dealership, and they gave me the option to go for a drive with the mechanic so he could hear the noise and feel the vibration when I braked. They told me it was fixed. Four days before the dealership's temporary permit expired, I called to ask if I could register the car and why no one had contacted me to let me know if the paperwork was ready. A finance manager told me, "It's here," and sent me a photo via text message. Naturally, I confronted him, asking why he was only letting me know the paperwork was ready now that I had called. It was a Friday, and the permit expired on Monday... 😤. That was how things stood. I called Michael (in the service department) again to confirm that the brake noise and vibration were still issues with the car; he replied that there was nothing he could do. I decided to take the car to a different VW dealership for an inspection; they showed me a video proving the brake rotors were completely worn out. They also confirmed that someone had previously worked on the rotors—but only to mask the problem—so they could hand the car over to me looking as if the work had actually been done. I took the VW dealership's inspection report to Findlay Acura, the dealership where I bought the car, and in short, they called me a liar and crazy. They said they had no intention of fixing anything. It’s disgusting, it’s a rip-off, they’re shameless—a garbage place to buy a car.

Needed glass and body fixed after vandalism. Michael took me in right away and got me into a loaner while it was being fixed. Kept me informed and returned messages right away.

Dealership was clean and professional. The make sure you meet everyone from sales to service making the experience a great one!

Todd and his team always provide answers to my questions. I can be sure they have closely inspected my vehicle and outlined immediate work vs future service. I have brought 2 Acura vehicles to this dealership for over 11 years. The service staff is very professional.

Hello, we experienced the same issue in the trip home Sunday night. The service brake assist warning stayed in then went off after sitting overnight. Also I noticed there are 2 dents in the top of the driver's front fender that were not there when I checked into service. Please advise on when the dealership can have those removed via PDR.

Very friendly staff and Michael Rodriguez is always dedicated to helping us all the time. His courtesy and customer service is great

It was a great experience easy in and out all the employees were nice kind and had good coffee

Professional staff and complete efficient service in the service department. Will definitely recommend and return for future service and vehicle purchases.

Excellent service as always and I have developed such a great relationship with all the attendants so it’s like a big family thank you Acura

Everything is always great but only concern is the Carwash. I don't think they clean the windshields properly