Sanders Ford of Jacksonville

Gaston was absolutely amazing. Je mad sure everything Iwanted was on the car and set up before I left the lot

Casey was great answered every question, knew the vehicles and had a wonderful personality! Would recommend the entire staff a hundred times over!!

My complaint is with the Service Dept with your vehicle at SANDERS FORD in JACKSONVILLE NC. I wasn't going to make a review but after no response people need to know what to expect when you take your vehicle for issues or service work there. The Service dept. ( a man) is horrible for calling or texting you back regarding your vehicle to discuss estimates or related issues with your vehicle. This was my second time and was hoping for a better experience with the service dept. this round and again its still horrible. No Response or communication. You receive a text message at first when vehicle is taken in and then when finished. But if you reply it may be several days before a response. By far don' t request an estimate for a repair service and expect to get one back to fix your issues with your vehicle because you will not get it. August 14th asked for a estimate Been 14 days and NOTHING yet still!!!! I even resent a text request again Monday August 20th and still not a word back with an estimate. So what's the use of a vehicle warranty when ford want to do service estimates or repairs you need done here. I have been trying to get my vehicle fixed and I have to be the one to keep reaching out to try to get any information which is not the way this should be happening. My expectations were to be called and texted with an estimate for the price to fix my vehicle, but I guess that was to high of an expectation, instead its ok to not follow up with your clients and upper management is ok with that. HORRIBLE SERVICE DEPT. GO ELSEWHERE!!

Very Disappointed! I had a mobile personnel come to my work and perform a recall on our company work vehicle. Gave the person all my contact information, email, phone, and cell phone. Waited a week and called them and emailed them no response. called again still nothing. It has now been since May 2026 since they have completed the recall but still have not gotten anything from them. They wont return my calls either no matter how many times you call they never return your call. Worst experience ever.

Casey was very good and explained in great detail of the process of buying the 2020 Ford Exploer XLT

The whole dealership is efficient, friendly, and professional. Lizz was very helpful and transparent and made the whole experience worthwhile!

Was a wonderful experience working with Ralph. Love the car first time owner Ford and can’t be happier.

I found this entire experience was one of the best considering that I dislike car shopping! Ralph was what made it easy!! He is the best!!!!

Just had my vehicle serviced in my driveway by TONY…A true professional, extremely knowledgeable about my truck, courteous and he was timely!! Not one drop of oil or dirt on my driveway. I highly recommend this service as it saves time for you! Sanders Ford truly has an AWESOME tech named Tony. THANKS!!

Sanders Ford made Buying this car so easy. Ralph was wonderful. My new car is perfect. Thank you so much.