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Thompson Toyota

(670 reviews)
Visit Thompson Toyota
Sales hours: 8:00am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:30am–7:00pm
Tuesday 8:00am–7:00pm 7:30am–7:00pm
Wednesday 8:00am–7:00pm 7:30am–7:00pm
Thursday 8:00am–7:00pm 7:30am–7:00pm
Friday 8:00am–6:00pm 7:30am–6:00pm
Saturday 8:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (267) 337-6461 (267) 337-6461
Used (267) 327-4920 (267) 327-4920
Service (215) 660-4861 (215) 660-4861

Reviews

(670 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Thompson Toyota from DealerRater.

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Best Experience Yet

Looking for a reliable used car, and the reviews for this dealership were excellent. The reviews were right on the money. I was impressed with the professional attitude of their staff. I was given all the time I needed to evaluate the car I selected, and was shown the current detailed inspection results of the vehicle, and actually sat down with the technician who did the work. I eventually purchased the car with the help of Kevin Parker, a class act sales rep. Would not hesitate to buy from Thompson Toyota again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Qualityman - thank you for taking the time to send your feedback along to us! We are so happy to hear that you had such a great experience at Thompson. Happy driving!

We had the best car buying experience at Thompson. They...

We had the best car buying experience at Thompson. They are extremely service and customer oriented. We first visited another dealer much closer to us (they are literally down the street) but we were not entirely happy with the price and experience. After reading the positive reviews about Thompson, we got an online quote and interacted with Sherah on the phone. She was very helpful and was understanding of our busy schedule. When we went in to look at the car and talk more seriously we were so lucky to get John Kelley as our sales consultant. John is so knowledgeable, helpful and friendly. It was such a pleasant experience to work with him. We definitely plan on recommending Thompson and John Kelley to all of our friends and family. I would say without hesitation that Thompson goes above and beyond to make sure that their customers are happy. If you want a dealer who cares about the customer then Thompson is the dealer for you and John Kelley is top notch in our book. Thank you to everyone at Thompson and to John for the incredible service on our new highlander purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to leave us this review! We strive to offer the best customer service, and we're glad that you recognized this on your last visit with us. We'd like to congratulate you on your new Highlander and invite you to come see us again. Be sure to check us out on Facebook and Twitter as well to keep up with our current offers. Sincerely, The entire staff at Thompson Toyota

I needed to get a vehicle that would perform better on...

I needed to get a vehicle that would perform better on sand. I spoke with Kevin and understood what I needed and my price range. He stayed within those parameters and pointed me to vehicles that fit my need. I ended doing better than I expected and got exactly what I needed. No hassle, no hardsell, a very satisfying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to write this review. I am glad to hear that Kevin was able to manage your needs and surpass your expectations. Everyone on our team takes great effort to provide a comfortable environment where our clients can feel at ease and appreciated. We look forward to seeing you next time and until then, you can follow us on Twitter and Facebook for all of the latest coupons, deals and specials. Sincerely, The entire staff at Thompson Toyota

After traveling almost 2 hours to come look at a Used...

After traveling almost 2 hours to come look at a Used Mazda3 they had advertised in autotrader.com Walter helped us so much to make sure the car was everything I had expected. He was very patient and understand with the whole process. Very friendly and welcoming too. I would highly recommend Walter to anyone that's looking for a nice car and a friend to help sell it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us! We are so glad to hear that your two hour drive was well worth it. Don't hesitate to call if you need anything else. If you feel like making the drive again, we have some great service specials on Facebook and Twitter. Regards, The entire staff at Thompson Toyota

This was our first experience with Toyota and with...

This was our first experience with Toyota and with Thompson. We bought a 2013 Highlander from Tim Earles. We were very nervous about buying a new car but Tim quickly put our minds at ease. He was extremely knowledgeable and answered all of our questions with ease and skill. He was able to work with us and get us the car we wanted at the payment we were looking for. With Tim’s professional guidance, the entire process was enjoyable and easier than we ever thought. We are extremely happy with our car, the service at Thompson and especially Tim who was a pleasure to deal with. His attention to detail, personable demeanor, honesty and overall enthusiasm made our car buying experience seamless and fun. While most sales associates are finished with you after the deal is closed, Tim was available to answer any follow up questions and allay any concerns of ours even after we drove off the lot. I would recommend both Tim and Thompson Toyota to anyone looking to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! Our goal is to make sure every one of our guests has a satisfactory visit, and it's good to know that Tim was able to do the same for you on your last visit with us. We hope to see you again in the future. In the meantime, be sure to follow us on Facebook and Twitter for access to exclusive content! Sincerely, The entire staff at Thompson Toyota

Thompson is Tops!

We purchased our Toyota Camry fron Thompson and we love it! The sevice department is great and they always are helpful and courteous!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

MErnst - thank you so much for your feedback! We are glad to hear that you are enjoying your Camry. Have a happy New Year!

This is my second truck purchased through Nicole at...

This is my second truck purchased through Nicole at Thompson Toyota and I couldn't be more satisfied. Nicole is knowledgeable, friendly, and puts the customer at ease in making decisions. These were all factors in the recent purchase of my second vehicle through Nicole, and she does a lot to represent the Thompson name with their friendly, thorough, and complete care of the customer. I would highly recommend her to anyone looking to purchase a new or used Toyota vehicle in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! Our team's goal is to make sure every guest feels at ease during their vehicle purchase or service appointment, and we're so glad that Nicole was able to make your last visit with us satisfactory. We hope to see you again, and invite you to visit our Facebook and Twitter pages for access to exclusive content. Regards, The entire staff at Thompson Toyota

Thompson Toyota

Just a great professional group of people. Bought cars there, service my cars there for years and are very happy with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

AsherB - thank you for taking the time to send your feedback along to us! We love building relationships like this with our customers. Have a great New Year!

Treated Like Family

When my wife and I enter Thompson's Dealership, immediately we're treated like family. I get a hug from Ron Copelin, the world's greatest salesperson, and if service is the purpose of my visit, , the greatest service advisor, Dallas Sowden, is ready to explain anything that must be done and ensures that our automobile will receive the best service given. Really, we consider ourselves members of Thompson's family. It's worth the distance from Norristown to visit one's family!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dr. Steinberg - thank you so much for your kind words! We are so pleased that you feel like family when you come to visit us. Have a happy New Year!

Thompson Toyota service

Friendly, competent,comfortable place to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

JRC - thank you for your feedback - have a happy New Year!