Thompson Toyota

I have always found my many Toyota vehicles to provide very reliable and comfortable transportation and the Thompson Toyota Agency to provide excellent personalized service, (especially Dallas and his Blue Team). To further improve the customer experience, I would recommend: 1.) Improving and consolidating the customer databases; 2.) Refining the maintenance scheduling process for multiple vehicle owners; and streamlining the car purchasing process for repeat customers (it should not take as long as it does). It may also be interesting if there were a "customer feedback night" or such where customers can offer their thoughts on recommended vehicle redesign issues and agency improvement processes.

Our decision to purchase a vehicle from Thompson Toyota began with an Ebay listing. The detailed information and excellent pictures posted on Ebay was very helpful as well as accurate. The listing gave us a sense of quality before we even visited with a sales person. Hal London was very helpful in answering all of our questions, which was probably an extra challenge since we were purchasing a used Ford from a Toyota Dealership. I'm a hands on person and It can be a little scary purchasing a vehicle long distance without seeing or driving it. Hal put those worries to rest in walking us through all of the details of the vehicle and also of the paperwork. He even gave us his personal cell phone number so we could easily contact him with further questions. We opted to fly-in & drive our vehicle home, so the pickup service at the airport was greatly appreciated. We appreciated the efficiency and professionalism of Hal London at Thompson Toyoyta. We received great customer service and value from a dealer a thousand miles away. The long distance transaction was easy thanks to that great customer service!

I would and have already recommended this dealership to other people. It was quite obvious to us that Jim Ogle, our sales representative, cared more about getting us the right fit of vehicle to meet our needs than he was about making a sale. A great deal of time was spent making sure that we were going to be satisfied with every aspect of the Toyota Camry we purchased and the paperwork involved. My husband has always been a comparison shopper, but Thompson was the first dealership we encountered and based upon our experience, it was the only dealership. We bought the car that same day. I can safely say that Thompson Toyota guarantees complete customer satisfaction.

I recently brought a new Camry from Tim Earles. I always feel like i'm getting ripped off when buying a new car but Tim made the experience painless. I went in with a number that I wanted to spend and Tim worked with the numbers to help get within my range. With Tim's help I was able to actually get a better car than I was expecting. Tim not only meet my expectations but exceeded them. Also, in general the Thompson Toyota dealership was impressive and I would recommend buying a car from there to anyone.

I recently bought 2010 Toyota FJ CRUISER from Thompson Toyota. After looking at more than ten dealer I finally found the best sales consultant who understood my need ,Hall London helped me from day one we spoke on the phone to the day the car was shipped. He arranged my shuttle from the airport to the showroom and back to the airport (did not pay a dime, even the driver refuse politely to take a tip).All process took Less than 30 minutes,it was done. A week after I went to another dealer in Chicago, I spent three hours before getting a temporally tag. Thanks Hall for a great business you guys are doing, I will refer people to you Joseph

We first met John Kelley a few years ago when our youngest daughter graduated from college. She was looking for a car and so we made our way to Thompson's. Having a Corolla ourselves, we were already aware of the value that a Toyota provided, so it was an easy decision for us to steer our daughter in that direction. However, it was John's knowledge and expertise that helped to seal the deal. He was patient and kind as we asked him a crazy amount of questions; all of which he had the answers to! Fast forward and we were ready for some new wheels ourselves. We looked at other makes of cars, but the value of the Toyota kept bringing us back. We stopped by Thompson Toyota and asked for John Kelley. Just like the first time we met, John's easy-going manner, good-humor, knowledge of the product and his willingness to patiently share his expertise made our car-buying adventure a pretty good deal! We think John is the ultimate professional! John Kelley has established a great reputation with our family. Thanks for the friendly service, John! We're enjoying our new Toyota Rav4!! :-)

We stopped at this dealership to re look at a truck we had looked at a week before n the salesman we had first time was off so we got Walter who went over ever inch of the truck showing us so much. He was the most knowledgable sales person we have ever dealt with. We bought the truck n from that point on the experience was the best we ave ever had when buying a vehicle. Thus at this time we r super pleased with this delership

This is the fourth car we've purchased from Thompson Toyota. We have been very satisfied with all aspects of the dealership. Tom was great to work with. He was very knowledgeable about their vehicles and also about the competition. He did not pressure us during the sale but was very aggressive to make the deal happen.

I recently purchased a 2012 Toyota Tacoma from Tim Earles at Thompson Toyota located in Doylestown, PA. Everyone at the dealership was a pleasure to deal with; however, Tim has been by far the best Sales Consultant that I've ever dealt with. -The process was quick and easy with the majority of the paperwork being completed prior to returning to the dealership. -The price was reasonable and in line with my expectations. -Tim went above and beyond to find the exact truck I was looking for, even if I changed my mind a half dozen times (and the truck had to be shipped from VA). -Lastly, I believe that Tim was honest and genuine, providing me the information that he was required too without being pushy or overbearing. Although I have a fairly large Toyota dealership about 2 miles from from my house, here in Central New Jersey, I would definitely make the hour and a half drive to Thompson Toyota to purchase another vehicle from Tim. Note: I DO NOT have any affiliation with any Thompson dealership nor have a received anything of value (besides a great truck buying experience) in exchange for this review.

My husband and I were looking for a 2012 Highlander, and knew what model and options we wanted. We saw a vehicle at one dealership, and began working on a quote. At the same time, we checked inventories of other dealers online. A similar vehicle, in a nicer color but without certain features we wanted, sat on Thompson's lot. We have close friends who purchased their car at Thompson through Ron, and highly recommended him,so we decided to contact this dealership. Our first contact was our online request for a quote on the vehicle posted at Thompson's website. We were promptly contacted by phone by Shera, who listened and noted what our exact needs were. Shera was very personable, and got the ball rolling with an initial quote that was good enough to keep Thompson in the game. We had thoroughly researched prices for this car on Edmund's and Consumer Reports, so if the initial quote was too far off the mark, we probably would not have continued working with this dealer. Having mentioned our friends had worked with Ron, we were then turned over to him. Ron not only attended to us with warmth and congeniality, but honestly and conscientiously worked to get us the best deal possible on our car. Unlike many other sales people we have worked with in the past, Ron understood that our time is as valuable as his. He let us know when he would have time to devote solely to us, and kept us updated throughout the day with any delays, so that we would not have to waste time standing around while he finished with other customers. Additionally, Ron worked to compete with the other dealership that we were working with. In the end, Ron was able to match the competition 's quote, including the optional accessories we wanted that this car lacked. The price was below Edmund's True Market Value. All negotiating to this point had taken place over the phone, in the comfort of our own home! When we arrived at the dealership, we were greeted immediately by Bill, who knew who we were without having to ask. While Ron finished with his last appointment, Bill showed us the vehicle, and directed us on a test drive that demonstrated the vehicle's handling and comfort on a variety of different road surfaces and driving conditions. No other dealer has done this, and it made us more certain we were buying the right car (from the right dealer). When we sat down with Ron, the rest was a piece of cake! We had already agreed to a very good price, and while we test drove the car, the appraiser had finished with our trade and come to a number that satisfied us. Our 0% financing was approved within minutes. Ron took care of all the little details for us. Our 10 year old daughter, along with us, actually proclaimed the experience painless! It was, without a doubt, the fastest, smoothest, and most pleasant car purchasing experience we have ever had. The next morning we returned to Thompson's service department to have them take car of the extras we needed installed on the car. Valets greeted us and parked the car so we could proceed directly to the desk. We were shuttled to a pancake house to have breakfast while the car was worked on, and picked up when the car was done (just as we finished eating--also, Thompson paid for part of our meal). The representatives in parts and service were as friendly and efficient as those in sales. We were greeted by all those we had worked with on the sale, and Ron came out to see the work on the car before we left, following through on the sale, even though the ink was dry on the paperwork. To sum up, Ron and the team at Thompson met and exceeded all of our expectations. We got a nicer car than we saw at the competing dealership, with beautiful detailing and a custom color. We got lots of little perks with regard to maintenance and roadside assistance. We got outstanding service. And we got the price we wanted on the car. We will recommend Thompson to others, and will definitely see them for our next car purchase.