Royal Auto Center

Had a very positive car buying experience here. It was an easy going atmosphere without any pressure.

Distraught by the delivery and final purchase phase of our camper through Royal RV and Auto. My wife and I decided to go with them and worked a deal on a new Ozark 1650BHKX. I spoke with Nate and Jeremy through their online chat, text message and over the phone numerous times. I told them that I wanted an all in price of XXXXXXX and did not want to have to pay a penny more for for any fees, taxes, titles, etc. or delivery to my house in VA. After continued talking and me asking questions to clarify, they finally agreed on a number and we started the purchase price. Up to this point I was very happy and excited to start this journey with my family. When the camper was delivered this week by a driver, his first words were "they didn't even clean the d@%$ thing?" In other words, he picked it up dirty, and it was delivered to us dirty.....not travel dirt and bugs that is expected but "its been sitting on the lot for awhile" dirt and grime that has just created a film that is completely vertical, not angled as if it was during transport. Inside there is dirt, sawdust, hole saw blanks on the floor and black smudges and fingerprints on the ceiling and walls etc. My wife and I were a little surprised but didn't stress it as a little elbow grease would have it like new regardless and we got the deal we wanted... WRONG. I get a call from Jennifer, the Royal RV Titling agent and am told that they would send the paperwork I need to go to the DMV and pay taxes and get permanent tags.... this is an issue because I specifically asked to have ALL fees, Taxes, etc. included in the price. She lets me know that they do not have reciprocity with Va and that it is not possible..... why do the salesmen not know how to clarify this to customers that want an all in price!? My wife and I are now stuck with adding over 2k more on the "take home" price of the camper which makes it 100% NOT WORTH BUYING as we could have gotten the same thing cheaper at a camper dealer less than 2 hours away, and in our home state who would have taken care of DMV filings. Royal RV and Auto seemed like an awesome place to do business, but through their lack of communication through departments AND inability to clarify to me as a customer PRE-PURCHASE, I am getting ripped off and Mike in Finance's best reply was simply "you signed the papers, and they say 0 sales tax." Yeah Mike, I thought by that it meant I wasn't paying and the dealership was taking care of it as part of the deal......STEER CLEAR OF THIS PLACE OR PROCEED WITH EXTREME CAUTION.

It was the best service I’ve had on looking for the exact truck I was looking for and the prices you had on the truck you honored it and not changed it.you guys weren’t pushy we’re straight forward. You guys went above and beyond on what we asked for.

This is the 2nd vehicle I've gotten from royal. First one last me almost 8 years used. Anyone who knows me knows im rough on my vehicles and mine finally went out of commission. I was upside down on a charger I got years ago and these guys worked with me to get me in a truck with keeping my payments within means to my pay. And again this last week they worked with me and again kept me within means to reliable payments with a vehicle. Friendly fast and willing to jump thru hoops to satisfy their clients. I would recommend anyone here first and I will return years down the road to get another vehicle and quite possibly an RV when the time is right. Thanks again Justin Eric and Calvin. Stand-up job guys

im from IL but drove to indiana because of their selection and deals on trucks, in my opinion the buying process was easy and i was satisfied with my purchase. i will be looking on going back for my next purchase

On any car buying website, you will find "great deals" at Royal Motors. That pulls people in. But they really low-ball on trade-ins. So take your trade in to another dealer and sell it outright. You will come out better. They have a very laid back approach to selling cars. While I don't like high pressure sales people, it was difficult to tell if these people were interested in making a sale or not. I made the appointment a day ahead of time, and the vehicle was not ready when I got there. It had not been washed. They had never test driven it, and it needed repairs. I was advised as to what repairs I should make if I bought it. (Seriously). I told them that is not how this works. They need to make the repairs to my satisfaction BEFORE the deal is made. They did follow through. They never even looked at my trade-in which had very low miles and was in excellent condition. The car had always been well taken care of. They just low-balled me and would not budge. I sold it to another dealer for $2,000 more than they offered me.

Awesome buying experience with Calvin and I feel I definitely got a good deal. I will definitely return! Easy easy!

Got their with a trade in left that place with a beautiful gmc sierra 2500 had all the papers signed and on the road in like and hour! Would recommend to anyone! Very professional and made you feel welcome was not pushy!

Calvin and Matt did an awesome job and made buying a truck out of state (Wisconsin) as easy as possible. Don't hesitate if you're driving a distance for one of their trucks. You'll be dealing with honest guys and a sales lot full of clean trucks!

Had a great experience at this place. Honest people , not pushy, got straight to business no hidden fees . I would definely get another truck from this place. The salesman Matt explained everything to the tee .