Reviews
I went hate for a pre purchase inspection on a new
I went hate for a pre purchase inspection on a new vehicle I had purchased, service was great, they were very attentive, they even sent me a video of them inspecting my vehicle, they performed an update on my telematics and audio system free of charge
I went hate for a pre purchase inspection on a new
I went hate for a pre purchase inspection on a new vehicle I had purchased, service was great, they were very attentive, they even sent me a video of them inspecting my vehicle, they performed an update on my telematics and audio system free of charge
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It is awesome that you got to see the inspection in action through that video! We really value being as clear as possible with our guests, so it’s great to hear the team went the extra mile to handle those system updates for you at no cost. Thanks for bringing your new vehicle by, we're happy we could help you get everything squared away! -The Team at Austin Subaru
I was very happy with the first service appointment for
I was very happy with the first service appointment for my 2026 Ascent. The video of the service provided is a great tool and will be helpful in comparison for future service needs. I am a longtime Austin Subaru customer; this being my 4th Subaru. I continue to receive only 5 star service from Austin Subaru and all their employees.
I was very happy with the first service appointment for
I was very happy with the first service appointment for my 2026 Ascent. The video of the service provided is a great tool and will be helpful in comparison for future service needs. I am a longtime Austin Subaru customer; this being my 4th Subaru. I continue to receive only 5 star service from Austin Subaru and all their employees.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is wonderful to hear that your first service visit for your 2026 Ascent was such a success! We truly value our longtime Subaru family members, and it is an honor to have supported you through four vehicles now. We are also glad you found the service video helpful; we believe that level of transparency is key to keeping your vehicle in peak condition for years to come. Thank you for your continued loyalty and for the high praise of our entire team, we look forward to providing that same five-star care for many miles to come! :) -The Team at Austin Subaru
I had never purchased a Subaru before and was pleased
I had never purchased a Subaru before and was pleased with the information shared by John at Austin Subaru. He was friendly and knowledgable, a good listener, and enthusiastic. Also helpful were financial officers Jett Minor and Taylor Tice, who helped ease the tedium of contracts and transactions. They even had a friendly old-Austin employee who explained how the car bells and whistles work, after John had sent a "ready-to-go" email to me. Yes, I'd certainly recommend this dealership and look forward to a new-kind-of ride in a Forester.
I had never purchased a Subaru before and was pleased
I had never purchased a Subaru before and was pleased with the information shared by John at Austin Subaru. He was friendly and knowledgable, a good listener, and enthusiastic. Also helpful were financial officers Jett Minor and Taylor Tice, who helped ease the tedium of contracts and transactions. They even had a friendly old-Austin employee who explained how the car bells and whistles work, after John had sent a "ready-to-go" email to me. Yes, I'd certainly recommend this dealership and look forward to a new-kind-of ride in a Forester.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It is wonderful to hear that your very first Subaru experience was such a high energy one! We know the paperwork side of things can sometimes feel like a hurdle, so we’re glad that Jett Minor and Taylor Tice could make that part of the process feel light and easy. It’s also great to hear that John and our delivery specialist ensured you felt fully confident with all the new technology in your Forester before you hit the road. Welcome to the Austin Subaru family! :) -The Team at Austin Subaru
Our service was totally awesome.
Our service was totally awesome. Our appointment was on time and everyone was very helpful. They did a video of the entire service appointment. We were amazed !!
Our service was totally awesome.
Our service was totally awesome. Our appointment was on time and everyone was very helpful. They did a video of the entire service appointment. We were amazed !!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is great to hear that you enjoyed the video update! We know that seeing exactly what is happening with your vehicle adds a lot of peace of mind, and we’re thrilled our team could provide that wow factor for you. We appreciate you choosing us and are glad we could get everything handled right on schedule! :) -The Team at Austin Subaru
Rachel was great.
Rachel was great. The coffee house is a nice touch. I can’t be happier with my Outback.
Rachel was great.
Rachel was great. The coffee house is a nice touch. I can’t be happier with my Outback.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It is wonderful to hear that you are loving your new Outback! We know that the right vehicle makes all the difference, and we’re thrilled that Rachel provided the great service needed to make your experience special. We’re also glad you enjoyed the cafe, it’s our favorite way to make the process a little more relaxing. Welcome to the Subaru family! -The Team at Austin Subaru
Absolutely amazing experience!
Absolutely amazing experience! I got a same day appointment for an emergency situation and they got me out the door quickly and with a loaner. My service advisor Chris was amazing! Answered all my questions and covered all my concerns. Thank you Austin Subaru! You have a loyal customer.
Absolutely amazing experience!
Absolutely amazing experience! I got a same day appointment for an emergency situation and they got me out the door quickly and with a loaner. My service advisor Chris was amazing! Answered all my questions and covered all my concerns. Thank you Austin Subaru! You have a loyal customer.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It’s awesome to hear we could help turn an emergency situation around so quickly for you! Chris is a total pro when it comes to taking care of our guests, and we’re glad he could get those concerns covered and get you back on the road in a loaner. We’re honored to have your loyalty! :) -The Team at Austin Subaru
The whole service team went above and beyond to help us
The whole service team went above and beyond to help us on short notice. We were driving through Austin on our way back home for another 1500 miles and had an sudden noise issue. They squeezed us in and found the issue and offered to repair it. Special thanks to Chris and the Service Manager, plus the young mechanic who found the issue. The lounge made us feel like being in a luxury resort. Awesome experience! Highly recommended!
The whole service team went above and beyond to help us
The whole service team went above and beyond to help us on short notice. We were driving through Austin on our way back home for another 1500 miles and had an sudden noise issue. They squeezed us in and found the issue and offered to repair it. Special thanks to Chris and the Service Manager, plus the young mechanic who found the issue. The lounge made us feel like being in a luxury resort. Awesome experience! Highly recommended!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Andreas, we are so glad we could help get you back on the road safely for those final 1,500 miles! It’s never fun to deal with a sudden noise on a long trip, but we’re happy our team could squeeze you in. A huge thanks for the shout-out to Chris, our Service Manager, and the mechanic who tracked down the issue—we’ll definitely pass the kind words along. :) - The Team at Austin Subaru
The sales representative sold us our 2023 Subaru.
The sales representative sold us our 2023 Subaru. I was there on a service visit, but I wanted to see the new cars. I love my Subaru, but I fell in love with the 2026 model. They didn't have what I wanted on the lot, or in the vicinity, so he helped me build what I did want. It was a great experience and I got a loyalty discount on top of the trade in, so I ended up walking out with a new car made to my specifications. It will arrive in a few months.
The sales representative sold us our 2023 Subaru.
The sales representative sold us our 2023 Subaru. I was there on a service visit, but I wanted to see the new cars. I love my Subaru, but I fell in love with the 2026 model. They didn't have what I wanted on the lot, or in the vicinity, so he helped me build what I did want. It was a great experience and I got a loyalty discount on top of the trade in, so I ended up walking out with a new car made to my specifications. It will arrive in a few months.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That is so awesome to hear! We’re thrilled that a service visit turned into finding your dream 2026 model. It’s great that our team could help you build exactly what you wanted and make the loyalty and trade-in process so smooth. We can't wait for your custom Subaru to arrive in a few months—it's going to be worth the wait! :) -The Team at Austin Subaru
The staff at Austin Subaru have always been professional
The staff at Austin Subaru have always been professional and awesome to deal with. I bring my Subaru in for oil changes and maintenance and they have always been straight forward and accommodating. I like the laid back atmosphere and the coffee bar is a plus when I am waiting on service of my vehicle to be completed.
The staff at Austin Subaru have always been professional
The staff at Austin Subaru have always been professional and awesome to deal with. I bring my Subaru in for oil changes and maintenance and they have always been straight forward and accommodating. I like the laid back atmosphere and the coffee bar is a plus when I am waiting on service of my vehicle to be completed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jason, we really appreciate your kind words! It’s great to hear our team continues to make your visits smooth and enjoyable, and we’re glad you love the coffee bar too. :) - The Team at Austin Subaru
Sold me new WRX, very happy to drive.
Sold me new WRX, very happy to drive. No hustle, and very smooth transition from my old car to new car.
Sold me new WRX, very happy to drive.
Sold me new WRX, very happy to drive. No hustle, and very smooth transition from my old car to new car.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Yuta, we’re thrilled to hear you’re enjoying your new WRX! Thanks for trusting us to make the transition smooth and hassle-free. :) - The Team at Austin Subaru