Austin Subaru

I was sold an fraudulent warranty by their finance manager Taylor Tice, who lied so brazenly about the coverage I'm not sure if it's even just civil. He explicitly told me their "Foxtrot" 100k mile package included clutch replacement, when in fact it specifically exuded it, along with a catch-all clause that lets them refuse any claim by just saying you drove your car too hard. Then he told me their "dent and ding" covered unlimited windshield replacement, when in fact it covered only one minor repair with a lifetime cap of $100 Admittedly I shouldn't have signed when he just drew a confusing spaghetti bowl of pricing on a sheet of paper with a sharpie and somehow misplaced the actual text of the agreement, but honestly I didn't think even a car salesman would lie that brazenly and specifically in a contractual agreement he was selling. That's on me for understating how reckless some people will be to make a few hundred bucks off a sale though. But all they were willing to do was refund the misrepresented warranty products and apply that to the principle while still keeping my payments $200/month higher. He stonewalled and smugly told me he was the finance manager and "the loan is done" so now I'm stuck escalating to Chase finance, filling a CFPB complaint (260322-30317890) and starting the process for a claim under TDTPA 17.46 to get it fixed. I ever have to print something on paper and wait in line at the post office now. The experience would have been great is Mr Tice just told the truth, or at least agreed to a satisfactory resolution after getting caught, but now i have several unwanted chores on my plate because of it. They'll sell you the car at invoice and overvalue your trade-in BTW, just don't buy the worthless 3rd party warranties they tack on to try to recover. Be extra careful because he'll hand you an invoice with them already added on without even telling you if you don't look close. Also they'll try to sneak an extra point on their advertising interested rate at closing so double check that as well. The girl who sold me the car was nice enough though.

Andrew greeted me and summarized the service I requested and listed the cost. He also let me know how long it would take. That cost is what it turned out to be except for the recommended cabin filter which I bought there and replaced it myself. Thank you!!

ALWAYS a great experience. Scott Davis is my go-to Service Advisor (honest, knowledgable, smart) - and Matthew, my mechanic, was definitely on top of things ! Much appreciated.

My new Crosstrek purchase was an effortless and stressfree transaction. Highly recommended. Many thanks to the entire team!

I went hate for a pre purchase inspection on a new vehicle I had purchased, service was great, they were very attentive, they even sent me a video of them inspecting my vehicle, they performed an update on my telematics and audio system free of charge

I was very happy with the first service appointment for my 2026 Ascent. The video of the service provided is a great tool and will be helpful in comparison for future service needs. I am a longtime Austin Subaru customer; this being my 4th Subaru. I continue to receive only 5 star service from Austin Subaru and all their employees.

I had never purchased a Subaru before and was pleased with the information shared by John at Austin Subaru. He was friendly and knowledgable, a good listener, and enthusiastic. Also helpful were financial officers Jett Minor and Taylor Tice, who helped ease the tedium of contracts and transactions. They even had a friendly old-Austin employee who explained how the car bells and whistles work, after John had sent a "ready-to-go" email to me. Yes, I'd certainly recommend this dealership and look forward to a new-kind-of ride in a Forester.

Our service was totally awesome. Our appointment was on time and everyone was very helpful. They did a video of the entire service appointment. We were amazed !!

Rachel was great. The coffee house is a nice touch. I can’t be happier with my Outback.

Absolutely amazing experience! I got a same day appointment for an emergency situation and they got me out the door quickly and with a loaner. My service advisor Chris was amazing! Answered all my questions and covered all my concerns. Thank you Austin Subaru! You have a loyal customer.