Reviews
Austin Subaru service center is great! Everyone is very nice and they get you in and out as quick as possible-plus they have terrific coffee and snacks.
Austin Subaru service center is great! Everyone is very nice and they get you in and out as quick as possible-plus they have terrific coffee and snacks.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My experience with Austin Subaru and Chris with replacing my radio display was exceptional. When I called to get a quote to get the display fixed, Chris told me it was under an extended warranty, so they would replace it at no cost. I was stunned at how well I was treated from the first call, to driving my car out of the dealership with my new display.
My experience with Austin Subaru and Chris with replacing my radio display was exceptional. When I called to get a quote to get the display fixed, Chris told me it was under an extended warranty, so they would replace it at no cost. I was stunned at how well I was treated from the first call, to driving my car out of the dealership with my new display.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Ryan's service was stellar and professional. He went above and beyond to help my child purchase their first car. I would definitely buy another car from Austin Subaru because of Ryan and the entire team who made us feel valued as customers even if it was a used car purchase.
Ryan's service was stellar and professional. He went above and beyond to help my child purchase their first car. I would definitely buy another car from Austin Subaru because of Ryan and the entire team who made us feel valued as customers even if it was a used car purchase.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are thrilled to hear that Ryan and the team provided stellar, professional service to help your child purchase their first vehicle. It matters to us that every single guest feels valued, regardless of the vehicle they choose. Thank you for your trust and your recommendation—we look forward to helping you again at Austin Subaru down the road. Enjoy the new ride! — The Team at Austin Subaru
My experience with Austin Subaru has been great. Isaac is fantastic to work with. He listens well, respects what you say you do and don't want, works things out, and communicates regularly. Vehicle pick-up was also very smooth and efficient. Highly recommend this dealer!
My experience with Austin Subaru has been great. Isaac is fantastic to work with. He listens well, respects what you say you do and don't want, works things out, and communicates regularly. Vehicle pick-up was also very smooth and efficient. Highly recommend this dealer!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the high recommendation! We are glad Isaac provided a smooth, respectful, and communicative experience from start to finish. Knowing that your vehicle pick-up was efficient is exactly what we like to hear. Thank you for choosing Austin Subaru, and enjoy your new ride! — The Team at Austin Subaru
Mia was outstanding with her professionalism… she went above and beyond to help me. I would definitely buy another car from her! She wasn’t pushy she made car buying easy and comfortable!
Mia was outstanding with her professionalism… she went above and beyond to help me. I would definitely buy another car from her! She wasn’t pushy she made car buying easy and comfortable!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the wonderful feedback! We are glad Mia made your car-buying experience easy, comfortable, and pressure-free. We appreciate your recommendation and look forward to helping you with your next vehicle when the time comes. Enjoy your new ride! — The Team at Austin Subaru
My sales person was very low pressure. He did not push on things, let me take my time, and got me through the process with low stress at a decent price.
My sales person was very low pressure. He did not push on things, let me take my time, and got me through the process with low stress at a decent price.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the feedback! We aim to provide a comfortable, low-stress buying experience, and we are glad you found the right vehicle at a great price. Enjoy your new ride! — The Team at Austin Subaru
I had the battery in my Subaru replaced in 2024, and it recently went out. This happened at home, so we were able to charge it temporarily using our plug-in auto charger. I got it to the Subaru dealer, and they tested it and confirmed it was indeed defective. It was still under warranty, so they gave a new battery. This process turned out to be easy and efficient. I was only there about an hour and a half, which I considered to be good since they were working me in. I was able to make an appointment online for the time that I could get the car to them. I really appreciated all that they did to get this done quickly and also to make me comfortable while I waited!
I had the battery in my Subaru replaced in 2024, and it recently went out. This happened at home, so we were able to charge it temporarily using our plug-in auto charger. I got it to the Subaru dealer, and they tested it and confirmed it was indeed defective. It was still under warranty, so they gave a new battery. This process turned out to be easy and efficient. I was only there about an hour and a half, which I considered to be good since they were working me in. I was able to make an appointment online for the time that I could get the car to them. I really appreciated all that they did to get this done quickly and also to make me comfortable while I waited!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad we could get your battery replaced quickly under warranty! Thank you for your patience while we worked you into the schedule. We appreciate your feedback and are happy we could get you back on the road in a comfortable, timely manner. Drive safely! — The Team at Austin Subaru
I had a seamless and easy experience bringing in my Outback for a manufacturing malfunction. Chris Sutton explained everything simply and skillfully. There was close communication the whole time my car was in maintenance, and the problem was fixed. Thank you!
I had a seamless and easy experience bringing in my Outback for a manufacturing malfunction. Chris Sutton explained everything simply and skillfully. There was close communication the whole time my car was in maintenance, and the problem was fixed. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear that your maintenance visit was seamless and that Chris Sutton took such skilled care of you and your Outback. Clear communication and straightforward explanations are exactly what we aim for, especially when handling a manufacturing concern. Thank you for taking the time to share your experience and for recognizing Chris's efforts. We are happy we could get the problem resolved for you. Drive safely, and we look forward to assisting you again in the future! — The Team at Austin Subaru
Austin Subaru gave me excellent service by giving me a recorded video inspection of my vehicle and showed the condition of the joints and engine. Having on the house expressing, latte, cortada, or macchiato is a bonus.
Austin Subaru gave me excellent service by giving me a recorded video inspection of my vehicle and showed the condition of the joints and engine. Having on the house expressing, latte, cortada, or macchiato is a bonus.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Who knew a car inspection could pair so well with a custom espresso order? We love using those video walkthroughs so you can see exactly what our techs see—no guessing games, just total transparency. We're thrilled you enjoyed the breakdown and the barista-level perks! — The Team at Austin Subaru
Appreciate the service from Dave, and the multi-point inspection video was nice! The free premium coffee and drinks were nice.
Appreciate the service from Dave, and the multi-point inspection video was nice! The free premium coffee and drinks were nice.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are so glad to hear you enjoyed your visit with us! Thank you for highlighting Dave. Sending over that clear multi-point inspection video is just one of the ways he ensures our guests receive expert care and stay fully informed about their vehicle. We are also thrilled you got to relax and enjoy the free premium coffee and drinks while you waited! Thank you for your support, and Dave and the team look forward to taking great care of you again next time! -The Team at Austin Subaru