Austin Subaru

I had a very positive experience working with Ayron at Austin Suburu. From the start, there was zero pressure, no hidden fees and complete transparency. He took the time to walk me through all my options, answered every question I had and made the finance straight forward. If you are looking for a smooth, stress free purchase, I highly recommend this team.

From beginning to end, my service experience was excellent. Thank you David Garcia! See you next service time.

My experience at Austin Subaru was extremely satisfying. Ms. Sherri McQueen did an outstanding job answering all my questions and concerns

Outstanding Experience Thanks to Isaac I recently bought a vehicle from Austin Subaru and couldn't be happier with the experience, largely because of my salesman, Isaac. From the moment I arrived, he was professional, courteous, and knowledgeable. He took the time to understand what I was looking for and never pressured me. Isaac was very informative throughout the process. He walked me through the features, trim options, and pricing clearly, and he answered every question I had in detail. His knowledge of the Subaru lineup made it easy to feel confident in my decision. The paperwork and financing went smoothly too, and he kept me informed every step of the way. It's rare to find a salesperson who makes car buying this easy and enjoyable. Isaac earned my trust and my loyalty. He's the person I'll be buying all my future cars from. If you're shopping at Austin Subaru, I highly recommend asking for Isaac.

5 stars for Austin Subaru! Had an issue with my brand-new Forester. The team jumped on it immediately - car was picked up via roadside, and someone called within minutes to make sure I was safe. Even though it happened on a Friday, it was repaired by Tuesday. Special shoutout to Ariel who was incredible and made me feel truly taken care of the whole time. Highly recommend Austin Subaru to anyone.

★☆☆☆☆ — An Appointment That Means Absolutely Nothing We scheduled an appointment online with Austin Subaru for an oil change and tire rotation at 12:30 PM on Saturday, October 24. Apparently, Austin Subaru has a very different definition of what an appointment means. At 2:00 PM, a full 90 minutes after our scheduled appointment, my wife asked our service advisor for an update. She was told our vehicle was still second in the queue and had not even been looked at. We were then informed it would be at least another hour to an hour and a half before the service would be completed. Three hours for an oil change and tire rotation? Absolutely unacceptable. And to be clear, this isn’t simply a complaint about a dealership being busy. It’s about a fundamentally misleading appointment system. When a customer schedules a specific appointment time, there is a reasonable expectation that the dealership has allocated time and resources to begin servicing the vehicle reasonably close to that appointment. Instead, Austin Subaru apparently uses appointments as nothing more than scheduled times to drop your vehicle into an already overbooked queue. An appointment that doesn’t reserve time for your vehicle isn’t really an appointment. It’s just a reservation for a place in line. If Austin Subaru knows it cannot begin servicing a vehicle anywhere near the scheduled time, it should not offer that appointment in the first place. And if appointments are merely check-in times rather than actual service appointments, that should be clearly disclosed when customers book them. Rather than waste any more of our Saturday, we requested our vehicle back and drove to Jiffy Lube, where we had our oil changed in approximately 15 minutes. The contrast couldn’t have been more striking. Austin Subaru needs to rethink how it schedules service appointments and, more importantly, how it respects its customers’ time. This wasn’t an unexpected delay during service. Our vehicle hadn’t even entered the service process 90 minutes after our appointment. That’s a scheduling and operational failure, not an excuse about being busy. We won’t be returning to Austin Subaru for routine maintenance. There is simply no justification for asking customers to set aside three hours for basic service when other businesses can complete the work in a fraction of that time.

Subaru has been servicing my vehicle for 9 years and continue to provide excellent customer service from check in to picking up my vehicle. Trenton Johnson has been my advisor for the past three visits and he has always been professional, knowledgable and truthful (most important) about the the service I need. I always ask for Trenton, he's simply the best!

Excellent service. Customer for life after this recent experience. Matt really saved me a ton of grief. Cannot recommend enough.

Always been great getting taken care of at Subaru. Clear communication, a clean location, friendliness, and video about my car is always a plus.

We've been taking our Forester to Austin Subaru for service for 6 years. They've always been very efficient and transparent. They continue to find ways to streamline the process and communications. We appreciate having access to who knows Subarus and has our vehicle's history on file. Donovan was very helpful and personable.