Van Hyundai

Getting my 2026 Palisade serviced at this dealership was truly one of the worst and most stressful experiences. I first spoke to Bryce, who was originally very accommodated in getting my car in due to cylinder misfires and crank fast position issues. As I am from out of town, Bryce was very insistent that they would “take care of us” and assured me that they were the “fastest Hyundai dealership in the area.” However, as the next 2 days progressed, the communication was terrible. At 9am, I spoke to Bryce, who informed me that they figured out it was a sensor issue due to low oil and would soon do an oil change. The next FOUR hours, I was left on hold for over 30 minutes multiple times for the simplest of questions, and even hung up on over 6 times. Finally, I was able to speak to Bryce, who informed me that they were “very busy” and repeated what I had heard at 9am. He then said they would get the oil changed in the next 2 hours. I understand experiencing a rush and getting busy; however, their poor time management is not a credible excuse for the terrible communication and disrespect I experienced. Thankfully, I received a text 10 minutes before the two hours were up. We were required to fill up the loaner car tank of gas, which we discovered was not full when we received it. When we arrived at the dealership, no one said hello or welcomed us in. Bryce was very curt and did not have a welcoming demeanor. Overall, I would not recommend this dealership for service or sales; it is evident that they do not value their customers and are comfortable with providing unclear communication and making false promises.

Heather and my financial guy were equally wonderful. No pressure, just shared knowledge, and made things very easy. I had obtained quotes from several other dealerships and just happened to drive by this one. I decided I had an hour to spare and should go ahead and test drive to confirm my vehicle was truly what I was looking for... I ended up purchasing it that day without any intention of doing so.

Dealership was clean. Employees were helpful and courteous. Vehicle was prepped properly in make ready.

Complaint Regarding Incomplete Service and Incorrect Charges On Saturday, October 25, 2025, I brought my vehicle in for an oil change, replace filters, windshield wiper replacement, and tire rotation. Upon checking out, I discovered that while I was charged for services, the tire rotation and windshield wiper replacement were not actually performed. As a precaution, I removed one of the caps on the tires and I placed scotch tape on the windshield wiper before taking it in for service. When I brought this to the attention of manager, I received apologies, but the fact remains that I was charged for services that were not completed. This is the first time I have encountered such an issue, and I found it both disappointing and concerning. I am also unsure whether the oil change was properly completed, as I have no clear way to verify it. This situation has shaken my confidence in the quality control of their service department. Although I have been reimbursed and provided free oil changes for future service, I wanted to make sure that I bring this to everyone’s attention. If I hadn’t taken these precautions, I would likely never know the service was not preformed! BE WARE!!!

This was my first time buying a car, and VAN Hyundai Carrollton made it one of the worst business experiences I’ve ever had. I came in looking for a vehicle under $17,000 and was shown a Hyundai Kona listed at $15,900. The salesman, Alcario, promised the thin tires would be replaced, so I agreed to move forward. What followed was over six hours of waiting and constant runaround just to see any paperwork. When I finally met with Laura in the finance department, she tried to pressure me into buying $4,000 worth of unnecessary warranties by claiming my interest rate would be 12% without them. I refused and decided to return Monday to finish the paperwork since it was already near closing time. When I came back with my mom, the rate suddenly dropped to 6% after we pushed back — proving the “rate increase” was a scare tactic. When we asked for an itemized list, Laura became rude and dismissive, insisting it wasn’t her responsibility. After demanding transparency, we discovered the car’s price had been inflated to over $20,000, despite being listed at $15,900. The sales manager claimed the markup was for “work already done,” including tires, certification, and a key fob — none of which we had agreed to. I made my budget clear from the start and would never have approved that price. Only after threatening to walk out did the general manager step in, apologize, and agree to honor the listed price. He was the only person who acted professionally and saved the deal. Before leaving, I was told the tires would be replaced that day or the next. New paperwork was drawn up at the correct price, and we caught that Laura had tried to sneak the warranty charges back into the contract. That should’ve been our final warning. From that point forward, communication completely fell apart. I received no updates about my car, despite multiple calls and texts. Alcario gave vague “I’ll check and let you know” responses but never followed up. After days of waiting, I had to physically show up at the dealership, where I was told my car wasn’t ready because of a burned-out headlight bulb — a fix that takes five minutes. I had to replace it myself just to drive home. Later, I had to return again for key fob programming, making it my third trip. Meanwhile, Laura began texting me from her personal phone at all hours, demanding documents she already had and accusing me of withholding forms. The form in question required her department to complete sections before it could be notarized — something she failed to do. She repeatedly contradicted herself, claimed she “couldn’t legally speak” to my mom (who owned the trade-in vehicle), and yet had no issue using her documents when convenient. Her behavior turned into constant harassment — frequent calls, texts, and accusations that I was “keeping the car hostage,” even though I had already purchased it. When I finally went back for the key fob appointment, I waited over three hours despite having a scheduled time. During that visit, I discovered they had just finished certifying the car and performing an oil change — the same “work” they used to justify the earlier $4,000 markup. When I confronted Alcario, he blamed me for “not waiting” for my car, referring to the time I showed up after receiving no communication at all. It has now been months since I bought my car, and I recently learned there was a mistake on the buyer’s copy they gave me. They only just submitted the paperwork to the tax office — nearly three months later. From start to finish, not one step of this process was handled correctly. VAN Hyundai Carrollton has shown nothing but dishonesty, harassment, and incompetence across both sales and finance. The only person who showed integrity was the general manager. If you value your time, money, and sanity, avoid this dealership at all costs.

This was my first time buying a car, and VAN Hyundai Carrollton made it one of the worst business experiences I’ve ever had. I came in looking for a vehicle under $17,000 and was shown a Hyundai Kona listed at $15,900. The salesman, Alcario, promised the thin tires would be replaced, so I agreed to move forward. What followed was over six hours of waiting and constant runaround just to see any paperwork. When I finally met with Laura in the finance department, she tried to pressure me into buying $4,000 worth of unnecessary warranties by claiming my interest rate would be 12% without them. I refused and decided to return Monday to finish the paperwork since it was already near closing time. When I came back with my mom, the rate suddenly dropped to 6% after we pushed back — proving the “rate increase” was a scare tactic. When we asked for an itemized list, Laura became rude and dismissive, insisting it wasn’t her responsibility. After demanding transparency, we discovered the car’s price had been inflated to over $20,000, despite being listed at $15,900. The sales manager claimed the markup was for “work already done,” including tires, certification, and a key fob — none of which we had agreed to. I made my budget clear from the start and would never have approved that price. Only after threatening to walk out did the general manager step in, apologize, and agree to honor the listed price. He was the only person who acted professionally and saved the deal. Before leaving, I was told the tires would be replaced that day or the next. New paperwork was drawn up at the correct price, and we caught that Laura had tried to sneak the warranty charges back into the contract. That should’ve been our final warning. From that point forward, communication completely fell apart. I received no updates about my car, despite multiple calls and texts. Alcario gave vague “I’ll check and let you know” responses but never followed up. After days of waiting, I had to physically show up at the dealership, where I was told my car wasn’t ready because of a burned-out headlight bulb — a fix that takes five minutes. I had to replace it myself just to drive home. Later, I had to return again for key fob programming, making it my third trip. Meanwhile, Laura began texting me from her personal phone at all hours, demanding documents she already had and accusing me of withholding forms. The form in question required her department to complete sections before it could be notarized — something she failed to do. She repeatedly contradicted herself, claimed she “couldn’t legally speak” to my mom (who owned the trade-in vehicle), and yet had no issue using her documents when convenient. Her behavior turned into constant harassment — frequent calls, texts, and accusations that I was “keeping the car hostage,” even though I had already purchased it. When I finally went back for the key fob appointment, I waited over three hours despite having a scheduled time. During that visit, I discovered they had just finished certifying the car and performing an oil change — the same “work” they used to justify the earlier $4,000 markup. When I confronted Alcario, he blamed me for “not waiting” for my car, referring to the time I showed up after receiving no communication at all. It has now been months since I bought my car, and I recently learned there was a mistake on the buyer’s copy they gave me. They only just submitted the paperwork to the tax office — nearly three months later. From start to finish, not one step of this process was handled correctly. VAN Hyundai Carrollton has shown nothing but dishonesty, harassment, and incompetence across both sales and finance. The only person who showed integrity was the general manager. If you value your time, money, and sanity, avoid this dealership at all costs.

Eamon was my first point of contact after viewing inventory on line. He's the sales manager, I think, who set me up with Duane. Both Eamon and Duane are cheerful and relaxed, completely knowledgeable about these cars and their inventory, as it seems the entire sales team are. Kevin also helped out with some of the technical things I was less familiar with in the vehicle, and he was very patient, pleasant, and informative. They were all very patient with me while looking at and driving 6 or more cars, showing me many options, and eventually getting me into a great car with great discounts. Duane even drove to meet my husband and guide him back to the dealership because construction makes finding the dealership a little tough. Though there was a few snags eith what was featured in 2025 versus 2026 models, they got me into a great 2026 Hyundai Tuscon SEL convenience package that I really love. Financing was seamless with the great and powerful Vadoll, the finance wizard. He's one of the sweetest giants you'll ever meet. Overall, I think this team at this location is an incredible team. They went out of their way, literally, to get my husband there and in agreement on a good deal for a great car. Would recommend these guys to anyone!

My experience with Van Hyundai was perfect Heatherrose. My sales rep was outstanding. In fact the whole staff was outstanding, including the manager a wonderful experience.

Great attitude at the dealership and very friendly staff. My salesmen Andrew Hogan was very nice and professional.

Great experience from start to finish! The staff was friendly, honest, and made the whole process quick and easy. Highly recommend this dealership to anyone looking for a new ride!