ZAG Motors Everett

Right as we got out of our car we were greeted right away! Found our car within an hour and came back the next day to pull it off the lot. Tristian helped us find the car we needed and had amazing customer service! This dealership also offers fair pricing and great trade in values. I’ll be back when i’m ready to get my truck but overall great experience for purchasing my first ca!

Do not buy from this dishonest dealer. These are the kind of guys who give used car dealers their bad reputation. I’ll start with the last straw. After many hours and various delays (paperwork, etc.) we got to the signing part. After signing the mountain of paperwork it takes to buy a car, they gave us one last form to sign. That was the form where they disclosed “frame damage”. FRAME DAMAGE! We were buying a used Tesla Model Y which has an integral frame with the EV battery pack. Frame damage is a huge deal in Tesla’s and is very expensive to repair. They knew it, and they tried to slip the disclosure by us on the very last signature page. They had no explanation for why they had not told us sooner in the process. They were really hoping that we would not notice. We refused to sign and walked out. Before that, there were the price games on the car we were trading in. They gave us a price on a handwritten piece of paper but when the formal paperwork came back they had lowered the trade-in price and got one of our names wrong. Their price explanation was marginally acceptable so we went with it, but we noticed that they had added the cost for GAP insurance. We did not want or need GAP insurance so we told them to take it out. The next set of paperwork came back without the GAP, but with the trade-in value lowered by exactly the amount they were going to charge for GAP insurance. We sent it back for the third time. That is when we got the “frame damage” paper. They use a two-person approach. The nice guy is the front guy but he has to keep going back and consulting with the sleazy dishonest guy who comes out with all the confusing and conflicting stories. Be warned! We now have our car, but not from them.

Great dealership with great cars and prices, I highly recommend. Sam was a great help

Zag dealer is the best dealer i ever had it before, they gonna give me the best deal and let me take the car home with me. Easy and fast.

Very professional and considerate of the customer and their time. I would recommend them for sure.

Outstanding service, good sense of humor. Very quick and assertive to my needs . Would recommend to anyone .

Tristian was amazing, we completely came across this place on accident, he came out stopped us and wouldn't give up until i found what was just right for me and even made me laugh and keep good spirits through it all, not only was he amazing but other working stepped in and helped the process go smoother as well!

Excellent, friendly, thorough, honest, easy, quick - great service. Highly recommend! Luigi was great to work with- knowledgeable, friendly, and extremely helpful.

Great atmosphere & very helpful staff. Satisfied & happy customers! Tristian was extremely persistent in making sure we dont leave empty handed! We will definitely be referring all friends & fam here.

The customer service was great, they work with you. Would recommend them anytime. They have nice trucks.