Reviews
Write a reviewCupples Car Company is "THE" place to go!
I have never in my life had such a simple and hassle-free car buying experience as I did at Cupples. If you're looking for that experience when buying a used car, head to Cupples. Autos are reasonably priced and in quality condition. You get first hand service from Ross and Renee - no middle man, no finance department, etc. Ross worked with me to get out of a leased vehicle and into an SUV for what I told him I could do for payments. Very honest, up front and professional people. I highly recommend this dealership to anyone looking for a used vehicle - I absolutely love my 2013 Ford Explorer! Thank you!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kathryn, Thank you so much for the positive review, and thank you for sending some friends and family our way since your purchase. It means a lot to have such positive recommendations coming from folks you've sent in. We look forward to seeing you again in the future!
Exception to the Rule
Used car dealers may deserve their poor reputation as a rule, but Cupples is certainly the exception to that rule. My wife and I just bought a used Honda Pilot, the second vehicle I've bought from them in 7-8 years. The founders' son Ross now runs the place, and does so with professionalism, competence, courtesy, and most important, integrity. He fixed a couple of weaknesses we spotted where most dealers would have just waited for the next customer. He was very knowledgable, helpful, and fair. We highly recommend Cupples and will gladly return ourselves whenever the need again arises.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the positive feedback, it was great working with you again. I try very hard to treat every customer with the respect they deserve. I hope that you enjoy your Honda Pilot, and look forward to helping with any needs you may have in the future. Much appreciated!
Fantastic people to do business with!
Ross and his wife Renee were fantastic to deal with! I bought a beautiful 2014 Toyota Camry with only 700 miles. I bought this car for my parents and they absolutely love it.........I have found my new dealership and hope to send many friends there as well. Thank you Ross and Renee!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
You're very welcome! Thanks for your purchase, and I hope your folks enjoy the car. It's not too often I find a car with only 700 miles, you got a great one. I look forward to helping you with any future vehicle needs!
Very accomadating
I actually did not go to this dealership however I was in contact quite frequently with them. They went above and beyond to try to find me a car of my choosing. However that didn't happen. I actually found one at another dealership so I had purchased it there.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Kathy, thanks for taking the time to send a review. I'm sorry we couldn't come up with a suitable vehicle in time. I do appreciate the opportunity, and hope that when the need arises in the future, that you will think of us again. Take care!
Goes The Extra Mile
Not only did Ross, the owner, have an excellent car to sell me, he went the extra mile in lots of little ways that I wouldn't normally expect a dealer to do. I highly recommend the experience you get when dealing with Ross. I got to the dealership in mid-afternoon on a Saturday and fully expected to have to return to pick up the car if I purchased one but Ross made a quick application to the bank and then called them to make sure they jumped on it right away as it was close to their closing time. He got the paperwork done and I was able to drive the car off his lot and back to Vermont where I live. It made things a whole lot easier not to have to return to get the car. Highly recommended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Chuck, thanks so much for your comments. It was a pleasure working with you. One of the advantages of not having salespeople or a finance department and taking care of everything myself, is that I can go through the entire process simply and efficiently to allow for a purchase to happen in minutes instead of days. One of the many advantages of an owner-operated facility, especially for customers coming from some distance like yourself. Thank you again, and I look forward to working with you in the future!
Great Experience!
Ross & Renee were great! I also drove from Vermont, tried to work with some local dealers, and it just didn't work. Ross is very upfront, got what I wanted, and the payments I wanted. Also, had some issues with the brakes, I had to have it fixed to pass inspection, and as promised, they sent me a check to cover the cost of the repairs, and the inspection! They are awesome people!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Margaret, thanks for your positive review! I'm glad everything worked out, and was happy to make things right for you even weeks after the sale. I look forward to working with you in the future. Thanks again.
2012 Jeep Patriot Latitiude
Ross is a rare breed in the car industry. He was honest, direct and did everything he could to make the deal happen. No drama, no games. Glad I stopped by.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the positive comments. I was glad to make everything simple and easy for you, and I appreciate your purchase. Being straight-forward is so much easier than playing games with folks. Thanks for noticing.
Cupples is worth the ride!
We found dealing with Ross and Renee to be a very pleasant experience! Ross listened to exactly what our needs were for financing and everything was prepared for us as discussed when we arrived. No hidden "extras" that many car dealers suddenly come up with once you're sitting down to make the deal. We drove 3 hours from Vermont and plan on contacting Ross for our next vehicle when the time comes.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jeff, thanks for coming all the way from Burlington. I'm glad you found us. Please don't hesitate to reach out with any future needs, I will be happy to help. Thanks for your purchase, and for the positive feedback!
Amazing Car Dealership Experience!
I recently purchased a 2010 Toyota Rav 4 from Cupples. This was my first time purchasing a used car and let me tell you, this dealer was just what I was looking for. The owner, Ross Cupples, was honest, straight forward and personable. I am so used to getting the run around when shopping for new cars, but I didn't get that here. I went in with what I wanted and he helped me make it happen. I was so excited with my purchase! This car is amazing and had everything that was advertised. I will definitely buy from Cupples again. Ross made buying a car from his dealership a wonderful experience. Cupples RULES!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for your purchase! I'm so glad you like the RAV 4, and I really do appreciate the positive review. Look forward to seeing you again down the road. Thanks again!