Reviews
It was a great experience!
I would highly recommend Shannon Motors if you are looking for a dependable used car. Car shopping to me was intimidating, overwhelming and something that I was not looking forward too. Ed Fernandez and the team at Shannon Motors took me by the hand and within one week found me a dependable, low mileage, used car with all the perks I was looking for, and most of all it was reasonably priced. Ed handled the sale with the greatest of ease, then Bill in the finance department handled the financing and helped me set up payments that will assist me in building my credit. There was no high pressure sales, no gimmicks, just sound, honest advice, which made my experience joyful and easy. I will definitely go back to them again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Denice, we are so glad to hear about your recent experience in Providence with Eddie and Bill. We hope to continue to provide you with excellent customer service.
my experience left me unsatisfied and unhappy.
They convinced me to sell me original truck only for 800 when the value was 2000 and had me take 400 out of pocket. As soon as I brought my their truck home I soon realized it had something wrong with it. And I brought it down there twice for them to tell me nothing is wrong with it. I have had it seen elsewhere and they have told me there are quite a few things wrong. I pay over half a grand including the payment and insurance for a truck that shakes when I drivers the abs breaks come on randomly causing a safety hazard. And still they say nothing is wrong with it and refuse to fix it. They are scam artists.... I advise GO ELSWHERE!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Angel7, we apologize for your recent poor experience here with us. Please contact Noelle at 401-865-6710 if you would like to discuss this further
Don't be fooled
Got "pre approved " sounded promising; that I was going to walk in sign and drive and that was far from the case. Long story short. If you don't have a GREAT credit score they will throw you something in something they want to unless you put downAlot of money. It's a joke and the Guy ED on resevoir can't control his emotions and thinks he knows it all. Better off going to big time dealer rather than deal with amateurs. Good luck. After I left with the cash I had IN HAND and they saw I wasn't ditching out more cash and left. By time I got home i got like 4 calls and a voicemail.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dear "John", We apologize that you had a bad experience at one of our locations. We would like to discuss this further. Please call our customer care line at 401-865-6710. Best, Noelle
Great Dealership
I had an amazing and easy experience with James Mello at the Johnston Location. He worked hard to get me into a car that I would've never thought would be my first car. I appreciate the hard work from the friendly staff. They made my first car buying experience enjoyable. Thanks again !!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Alexis, we are pleased to hear about your recent experience with us here at the dealership. we hope to continue to provide excellent customer service.
love shannon motors
you guys were the best got me and my husband in another car. james mello was the best guy that help use 's out thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tammy, we so excited to hear about your recent experience in Johnston with Jim!
awesome experience
I just recently purchased a used vehicle through Shannon Motors, Bobby Giguere is an awesome car salesman! I would highly recommend going through him when looking into buying a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Started out bad but ended up good
Had a hard time at the Providence office. The guy Eddie that works there is absolutely a xxxxxxx and tries to throw you in a car that is about double its actual worth. terrible guy to do business with. On the other hand at the Johnston location a very nice guy Carmine was able to help me and get me in a nice car and explain the process to me in great detail. I would only refer people to the Johnston Location. Stay away from Eddie at the Shannon Motors on Reservoir Ave
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Awesome used car experience
This was my first time buying a car, and I had a great experience! James Mello helped me stay in my budget, and leave with a great car! He wasn't pushy, and really went out of his way to fit my needs. I'm a grad student with little credit, and I still got what I needed. And I love my Ford Taurus :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Grad kid, We are so happy to hear about your pleasant experience here at the dealership. We hope to continue to provide excellent customer service.
the best place to get a car.nice people's there
thank so much for james mello he help me and my husband out with a car ,shannon motors is the best. i would recommend to friends,family .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience for local dealer.
The Shannon Motors in Johnston had what I wanted, a newer Maxima with a decent price. I went in and met directly with the manager, he didn't haggle me. Jessica in the office was pleasant. She answered my annoying calls of when everything would be done. Surprisingly I had no issues. I've been driving my car everyday and LOVE IT!! Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience —
- Does recommend this dealer
- Shopped for a used car
Thank you for making us smile, Holdentm! It was our pleasure finding you a car that you love! Thanks for choosing Shannon Motors!
