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Hayes Auto Sales

(63 reviews)
Visit Hayes Auto Sales
Sales hours: 9:30am to 7:00pm
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Sales
Monday 9:30am–7:00pm
Tuesday 9:30am–7:00pm
Wednesday 9:30am–7:00pm
Thursday 9:30am–7:00pm
Friday 9:30am–7:00pm
Saturday 9:30am–7:00pm
Sunday 9:30am–6:00pm
(916) 604-4342 (916) 604-4342

Reviews

(63 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Lemon dealership

They pretended to help me out with a problem and left me out to dry. Don't buy from here if you can help it.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Disappointed

I must say I enjoyed the test drive and the vehicle that I was focused on and the price was a competitive good deal but the price negotiation was disappointing , not because I couldn't get it at my desired and researched price but that no offer would be entertained. And no other sales offers to fit my budget were suggested so I was left with no other option than to walk away, with nothing.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
3 people out of 3 found this review helpful. Did you?
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Don’t buy from here

Son bought a car here Brakes were bad Covered rust with paint Racket pinion leaking Was not told car was in a wreck 700.00 to fix racket pinion 1750.00 to fix damage Murray told me it was not in a wreck then he said it was in 2014 Murray said he would fix racket pinion and a new radiator and give him 400.00 more for good faith after my son already paid 10,000 for the car Wow

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
4 people out of 4 found this review helpful. Did you?
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Unhappy customer....TWICE

Cars posted but then they dont have them. Got transferred to 3 different numbers only to be told twice that they dont have the vehicle.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Customer

An absolute pleasure working with John, Mike and Murray. Bought a beautiful used truck for a very fair price. I felt welcome and trusted while working with these processionals!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 3 found this review helpful. Did you?
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great service

The dealer contacted me the next day and answered all my questions without being pushy. Great Service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience.

Super friendly. No pressure. Worked with me. Went above and beyond to get me into the car I wanted. Totally satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 2 found this review helpful. Did you?
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would do business with again

Bought used truck over 4 years ago and still happy. i flew in from San Diego, was picked up at hotel next morning by salesman in truck,they rewrote loan for better deal than original quote, and truck was better in person ,found on cars.com

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Not worth your time

Worst experience ever. I was half way down to Hayes to buy a truck that I had secured financing for and Brian text me and told me that they had just sold the truck. Brian is the worst salesmen I have ever had to work with. He does not care about the customer. All he cares about is making a dollar.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Excellent customer service, polite and professiona

They sell clean cars at reasonable prices. Excellent customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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